Five Star Subaru of Grapevine

4.9

Hours of Operation

Service
Monday
7:00am–8:00am
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30pm–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–7:30pm
Sunday
Closed

Sales Team

Freddie Valdovinos headshot

Freddie Valdovinos

Finance Manager 5.0 (218 Reviews)
Brandon Fraikes headshot

Brandon Fraikes

Finance Manager 5.0 (123 Reviews)
Darrell Cooper headshot

Darrell Cooper

Internet Sales Professional 4.9 (119 Reviews)
Dealer Experience 28 years
Dealership Experience 4 years

Cars on the lot

87 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Five Star Subaru of Grapevine are from Cars.com and DealerRater.com

1930 reviews

Mr. John has been very helpful, professional and...

5.0
by Edwinkao on Jan 18, 2022

Mr. John has been very helpful, professional and friendly. Job is done within promised time. I we visit 5 Star Suburbs again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Dealership was great, facilities were nice and our sales...

5.0
by EMILY.FRANK on Jan 18, 2022

Dealership was great, facilities were nice and our sales associate EB was a pleasure to work with. We had our young son with us and EB kept him entertained while my husband and I discussed the purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fast and easy process from beginning to end. I ended up...

5.0
by ptpipes32 on Jan 17, 2022

Fast and easy process from beginning to end. I ended up using their loan instead of my own bank

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations, ptpipes32, on your new Subaru! Thanks for trusting in our Five Star Subaru sales team. We look forward to helping you fully enjoy your ride, so don't hesitate to stop by or call with technical or care questions. Again, congratulations! Best Regards, Doug Laymon, Sales Manager

Dealer did exactly what they committed to do. They are a...

5.0
by arwsgizbert on Jan 16, 2022

Dealer did exactly what they committed to do. They are a pleasure to work with.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello arwsgizbert, Congratulations on your new vehicle from Five Star Subaru. Our sales and service team remain available for your questions at 817-438-1700. Don't hesitate to stop by or give us a call when we can offer our advice. Thank you, Doug Laymon, Sales Manager

The facilities were nice and the dealer I worked with,...

4.0
by cwebber0 on Jan 12, 2022

The facilities were nice and the dealer I worked with, John Michael, was very helpful.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Congratulations cwebber0! The Five Star Subaru staff is excited to help you enjoy your new Subaru. Stop by or reach us at 817-438-1700 any time you have technical or care questions. We hope to make your new car the best driving experience. Thank you, Doug Laymon, Sales Manager

Great sales people quick and easy car purchase always...

5.0
by agb1971 on Jan 11, 2022

Great sales people quick and easy car purchase always have just the right cars with low miles and very well taken care off would buy another someday

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello agb1971! Thank you for shopping the used car lot at Five Star Subaru. We appreciate receiving your review and we look forward to helping you enjoy your Honda. Let us know when you have technical or care questions, reach us at 817-438-1700. Best Regards, Doug Laymon, Sales Manager

Quick and efficient! They had me out I. Less than 30...

5.0
by wlymanhill on Jan 11, 2022

Quick and efficient! They had me out I. Less than 30 minutes. Very good job.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello wlymanhill, We really appreciate the chance to help with your vehicle's care at Five Star Subaru. Sean and I welcome you to call us at 817-438-1700 any time you need our advice. Thank you for being our valued customer and please stay in touch. Best Regards, Marcus Procter, Service Director

In a bind because Hiley Subaru in Ft. Worth wasn’t...

5.0
by Larry on Jan 10, 2022

In a bind because Hiley Subaru in Ft. Worth wasn’t interested in taking care of my problem with my ignition key. The plastic case had come detached from the ignition key, and I didn’t dare to turn off the ignition once I had got it started . I drove all the way to grapevine from Ft. Worth to Five Star Subaru, and they were most helpful. I had a new key the next day. Very professional dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Welcome to Five Star Subaru, Larry. Thanks for heading our way to help with your key issue. We welcome any additional concerns at 817-438-1700. We will do what we can virtually to help you with your ride. Take Care, Marcus Procter, Service Director

It was an excellent experience beginning to end. The...

5.0
by e9golftx on Jan 10, 2022

It was an excellent experience beginning to end. The staff was knowledgeable and very helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations, e9golftx, on your new Subaru! Our goal is to make every visit a great experience at Five Star Subaru. Any time you need Bill or my knowledge, reach us at 817-438-1700. Thank you for shopping with us. Take Care, Doug Laymon, Sales Manager

I just wanted to say I had such a great experience with...

5.0
by Ratha972 on Jan 10, 2022

I just wanted to say I had such a great experience with Five Star Subaru of Grapevine. They made such an experience for me and my family on purchasing my dream vehicle for my family. I can not begin to tell you the excellence of customer service they have towards me. I’m very happy and can’t wait to build my relationship with the dealership and on owning a Subaru. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ratha972, Welcome to Five Star Subaru! Our goal is to make every visit an excellent one. Reach us any time at 817-438-1700. Our staff wants to continue to answer your automotive questions. Thank you for choosing our dealership and please stay in touch. Best Regards, Doug Laymon, Sales Manager

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