Ferman Mini of Tampa Bay

Mini service is always accommodating, friendly, and professional. The team members greet you with a smile and ask how they can help. We’ll continue to bring our Clubman in for service.

This review is based on service from Ferman Mini or Mini of Tampa bay, if I was going to talk about sales I would definitely give them a 5 star since Manolo Santos and his sales team have already helped me with buying 7 cars from them in the past. Service not so good, I recently sent my car to get service because it went into limp mode which is something that can happen to Mini’s or BMW’s. My service advisor was Matthew Maynard, first he told me that my car had an electrical problem and that it would not be covered under warranty because the car supposedly had an after market tune, the car only had an obd2 scanner used to read the car performance and parameters(there is no available tunes for Mini 2021 GP). Secondly he said that the EGS control module was defective because it was not communicating with their system or computer, in reality it was not communicating because of an LCD panel that was added to the car that same week, that LCD panel obstructs the OBD port from connecting properly. The problem was that the mechanic assigned to my car did not know about the obd connecting problem even though they have installed the same LCD panel on other vehicles . So I agreed to pay $1,900 to get my EGS module replaced since every time I spoke with Matthew he was very defensive. But the real problem I had was that Matthew Maynard called me with good news in his own words, he said the car if fixed and ok BUT that it had the check engine light on, he himself tells me to take it to a tuner to get it removed. He mentioned a couple time that who ever tuned my car did it wrong, when in reality there was no tune. So I get called an hour later to ask why I had not paid online still, the dealer is 2 hours away from my house and I was going to pick it up over the weekend. So I paid online and went to pick my car up the next day, I turned it on and boom, my car has the check engine light on but not only that, the car is still showing that the stability control warning. When a Mini has the stability control warning it will not perform as specs(150hp out of 301hp). I called them right away because I knew that they lied to me saying that the car was fixed just to get me to pay in advance. Anyways I took my car home and scanned it with my OBD2 scanner, the same three codes that I sent the car to service with where still on. All three codes are related to intake or boost sensors, wiring and the worst option being the EMD module. These three codes will make the car go into limp mode, Ferman Mini Service decided to change a good EGS module instead of going by the active codes on the scan. I ended up trying to get a response with my concerns on an email that I sent to Matthew’s manager Paul Scaglione, still waiting on a reply. I would consider my self as a good and loyal customer after buying 7 cars from them, sales and service are two totally different aspects of Ferman Mini/BMW.

Ryan is great salesman who was very helpful and informative. He answered all of our questions and walked us through our new Mini SE!

My salesman Ryan George is awesome! I loved purchasing a mini with him - no pressure and very informative! A+

Quick service and easy appointment slot parts are expensive for my Mini Countryman but I love it

David and Matt are so professional, efficient and friendly. Whether they are busy or not, I am always treated as if I’m the most important person in the room. I trust my Mini Cooper Countryman with this organization 100%.

Sarah is amazing, the car was ordered online and took extra time. She let us know what was happening along the way and what to expect. She was kind and professional and we appreciate her. We decided to go to Palm Harbor instead of Wesley Chappel for our third mini because of the customer service we receive there when buying a car.

Ryan was very informative and always contacted us in timely fashion!!! Would definitely recommend him to friends.

I have had several visits to Ferman MINI since I purchased my R56 a few months ago. The professionalism of the service agents and mechanics is outstanding. I couldn't be happier with the care my car receives when I bring it to this dealership.

David was very helpful and accommodating. Service was completed in a timely manner! We will continue to have both of our mini’s serviced at Ferman!