Family Deal Direct of Ann Arbor

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–4:00pm
Sunday
Closed

Cars on the lot

92 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Family Deal Direct of Ann Arbor are from Cars.com and DealerRater.com

127 reviews

A good experience as this was a first time used car buy....

5.0
by howakahau on Dec 09, 2021

A good experience as this was a first time used car buy. Sales and the finance staff were conscientious and efficient.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Tried repeatedly to get test drive info. Could not get...

1.0
by ck1 on Aug 23, 2020

Tried repeatedly to get test drive info. Could not get car details or availability. Poor communication over multiple tries and no follow through. Chad at Southfield mini set up everything we wanted in one call.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We sincerely apologize for our failure to respond in a timely fashion. We wish you much luck in your search for the perfect MINI. Best Regards, Jim Farkas General Manager

Good, good, good,good,good, great, good, good, good,...

5.0
by Chestnut on Jun 02, 2020

Good, good, good,good,good, great, good, good, good, great good,good, good, good, great, good, good, good, great good, good, very good, good, outstanding.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you. Best Regards, Jim Farkas General Manager

Great help in finding me the vehicle that I wanted

5.0
by kdankovich on Mar 11, 2020

I emailed Chris with the type of MINI, features, and price range that I was seeking. He sent me several potential vehicles. One of them was a perfect match and is now MY car. I love it. He made the process of finding and buying a MINI simple. He had everything together and ready when I went to the dealership. And he's friendly and pleasant to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new MINI. We are overjoyed to know that Chris took excellent care of you and that you are loving your new ride. Best Regards, Jim Farkas General Manager

Drove 4 hours to do business with them, not disappointed

5.0
by ryanmatthewgay on Mar 09, 2020

I was really pleased working with Chris the whole way from inquiries to signing the papers. He answered every question, and went out of his way to make the buying process extremely easy. I would recommend everyone in the Ann Arbor area to buy a vehicle through them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Chris and our team greatly appreciate you making the 4-hour drive to allow them to earn your business. Your complete satisfaction is our ultimate goal. Thank you for sharing and for the kind recommendation. Best Regards, Jim Farkas General Manager

I am very pleased with Mini of Ann Arbor. I did not...

5.0
by craigctm on Feb 18, 2020

I am very pleased with Mini of Ann Arbor. I did not purchase a mini but instead another type of used vehicle. The truck was in great condition and Chris did an awesome job throughout the whole process. Thanks Mini!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for letting us know that Chris took great care of you picking out the perfect previously loved vehicle to meet your needs. Enjoy the road in your new truck. Best Regards, Jim Farkas General Manager

Love mini of Ann Arbor and my new mini. The process was...

5.0
by lneal0124 on Jan 27, 2020

Love mini of Ann Arbor and my new mini. The process was quick simple easy and Chris did a great job working with me to make the process fun.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you taking the time to leave Chris this wonderful review. Please let us know if you need anything further. Best Regards, Jim Farkas General Manager

Since I was 10 years old I have always wanted a Mini...

5.0
by mlovely2018m on Jan 27, 2020

Since I was 10 years old I have always wanted a Mini Cooper, when I went to go get mine everyone at the dealership was amazing the service department was great, I was so excited I arrived early and they let me hang around and look while everyone was still getting there. Chris, who I bought my car from was hands down amazing as well. While I was stuck at work he allowed my father to bring me the car to look at and for him to save it for me untill I could get there a purchase my car myself.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for leaving us this awesome feedback. Here at MINI of Ann Arbor, we love making dreams come true. We kno you will enjoy the ownership of your MINI. Best Regards, Jim Farkas General Manager

What a great place! A wonderful staff and great selection...

5.0
by Alex on Dec 21, 2019

What a great place! A wonderful staff and great selection for me to choose from. Kristen Malik helped me find my dream car at a great price! Warm and friendly, not at all pushy. I had a great experience and would definitely recommend! Thanks

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Making dreams come true is what it's all about here at MINI of Ann Arbor. Thank you for allowing Kristin and our team the honor of assisting you. Best Regards, Jim Farkas General Manager

Excellent service and attention to detail. Made me feel...

5.0
by karengocha on Dec 06, 2019

Excellent service and attention to detail. Made me feel special. Helped me find exactly what I was looking for. I would definitely recommend Mini of Ann Arbor

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for letting us know that you enjoyed working with our team. Enjoy the road in your previously loved car. Best Regards, Jim Farkas General Manager

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