Excellence Auto Direct

4.7

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

233 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Excellence Auto Direct are from Cars.com and DealerRater.com

303 reviews

Would not recommend!!!

1.0
by Ryan on Jan 15, 2019

Purchased a car late one evening not inspecting every little thing on the car. Trusted the owner and salesman Seth. Found the mirror would need repaired the very next day and contacted them. I was told by the salesman that they would take care of it and after days of waiting received a text saying can't fix it owner said cars are sold as is. No different than any other dealer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Excellent Auto is excellent

5.0
by Brendon Trammell on Jan 14, 2019

Great product. Sales is very friendly, and quick. MAYRA Castaneda was very helpful, polite, knew exactly what we needed, and easy on the eyes. Would recommend Excellent Auto, to all my family and friends.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Bought a Car

1.0
by Rebecca Neirynck on Dec 07, 2018

ILLEGAL BUSINESS PRACTICES CLEARED SAFETY CODES AND THEN SOLD TO A 20 YEAR OLD AND MOM. NOW WON'T DO THE RIGHT THING. 3600.00 in SAFETY ISSUES.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

DIFFERENT car buying experience

5.0
by Cowboys for Life!! on Dec 03, 2018

This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don’t trust these guys

1.0
by Gordon on Nov 28, 2018

Will not buy from here again. When I came to test drive a car, it would not start. They assured me that the battery just needed to be replaced and because it started after replacing the battery, that the problem was resolved. This was not the case. Three weeks later, my car would not start again. After jumping the car it worked all day but after the car was parked in my garage for 2 days, it again would not start. Turns out that the root problem was not the battery at all and instead was the alternator (about $900 to fix). They misled me to make the sale and when I told them about it they said they will look to see if there is anything they could do to make it right but would have to move it up the chain and would call me back. They never called me back and when I called them back, they were rude to me and told me there was nothing they could do because I didn’t purchase their warranty (even though they were aware of that fact when I talked to them the first time and acted like they would still see what they would do). They said because the problem didn’t happen in the first week there was nothing they could do. It didn’t happen in the first week because the weather didn’t cool way down until after 3 weeks which affected the alternator. They were dishonest to try to make a sale and were not willing to do anything to make it right even though they originally acted like they would try. I am pretty sure they did not attempt to make it right and were just telling me what I wanted to hear to get me off the phone and hope I would go away. I would not trust them with my business in the future.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Best Guys

5.0
by Shannon on Jun 09, 2018

These guys are the BEST. If you are looking for a used car dealership without the pushy sales people, this is the place to go to. Down to earth people who make you feel like a friend, not a customer. I wouldn’t buy a car from anyone else.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

KNEW IT WAS TOO GOOD TO BE TRUE

1.0
by Very Unsatisfied Customer on Jun 06, 2018

Two major issues on a used vehicle within the first 10 days of our purchase. Either the dealership doesn't like to disclose information or they have some unqualified mechanics looking over their vehicles before they hit the road. Of course they had us sign the "As Is" waiver, so no leg to stand on with them. We were also undercut on what they told us they would give us on our trade in. The price kept getting lower and lower after we drove early 400 miles to the dealership. We weren't really in any position to argue at that point. We also did not receive the quoted loan rate that had been promised to us prior to our 5.5 hr drive. Needless to say, not a great experience!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great service and Butch is the man to go to!

5.0
by Connor on May 31, 2018

Everyone! Go to this dealership and ask for Butch! What a great guy. He’s get the job done with a great price. His personally helps carry him far and he really cares about your credit and makes sure you’re ready to purchase before running your credit. What a cool dude.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Awesome!

5.0
by ShaQuan Robinson on May 31, 2018

Jonathon was very professional he made the process faster than usual. He was very easy to work with he really cared about his customers and I appreciate that I will definitely be coming back to him and referring my family and friends!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Reassurance

5.0
by Andrea on May 31, 2018

Jonathon was very nice and very helpful, I came in very unsure but he helped straighten that out right away, definitely reassuring me in choosing the perfect car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.