Excellence Auto Direct

4.7

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

233 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Excellence Auto Direct are from Cars.com and DealerRater.com

303 reviews

Amazing customer care and service

5.0
by Jennifer Barajas on Nov 04, 2020

My sales man was Abby and limon was our finance advisor he sold us our previous vehicle too. Abby took care of us Took our vehicle to get serviced and then delivered our vehicle home Great customer service greatly recommend

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Don’t waste your time

1.0
by Don’t waste your time on Nov 01, 2020

I called to schedule an appointment to check out a car that was posted online because dealership is over 20 miles from my house. I received a text asking to confirm it to which I reply. Once I got there, I was told that car was with a client and I was shown another car that I was not interested in. After waiting on a car for a while, manager stated that owners’ wife took a car for her trip to Austin...I hope she enjoyed the trip very much because they lost a deal. Don’t waste your time.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Buyer Beware

3.0
by anonymous on Oct 11, 2020

Just heads up to people, most of the cars sold by this dealer have structural damage. I keep finding Lexus vehicles for sale ABOVE market price and even L CERTIFIED prices, and then look at the car fax to find structural damage reported. At least give people a deal if you want to put them in a xxx. Don’t nickel and dime people for a vehicle that you buy wrecked from an auction. Also, they tried to offer me $16.5k for my top of the line 5 series BMW with low miles. Quickly upped the offer to match one I had from AutoNation at 18k. They will rip you off. Make sure you do your homework on your cars value and one you may be interested in from them.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

NO GOOD IN MY OPINION

1.0
by JASON on Aug 31, 2020

AVOID B. Limon AND EITHER ASK FOR A DIFFERENT SALESMAN OR GO TO A DIFFERENT LOT ALL TOGETHER. THEY WERE FAST TO RUN MY CREDIT, AND I WAS APPROVED, BUT I COULD NOT BE TOLD WHAT THE INTEREST WAS. I HAD ALREADY DONE A CARFAX ON THE CAR THAT I WAS LOOKING UP. SO I DIDNT HAVE ANY QUESTIONS ABOUT THE CAR. EVERYTIME I ASKED A QUESTION ABOUT INTEREST RATE, I WAS IGNORED. SO I AM OUT 40.00 BUCKS ON A CARFAX AND A DING ON MY CREDIT. THANKS FOR NOTHING

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Purchase

5.0
by Donald Greathouse on Aug 11, 2020

Abby was great of help was glad I was able to work with him I went to pick up my new used vehicle that was not finished being worked on saw it in rough shape got it returned in a excellent way

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

DO NOT USE THEM

1.0
by Jim on Jun 23, 2020

I contacted this dealer by phone to purchase a vehicle I was interested in (a specific car that they had). I was told they would get back to me in within the hour, it has now been a week and I never heard bck form them and the car is still listed for sale. They also NEVER told me aboutteh hidden $ 2 Thousand dollar fee that they include that is not in the listed price of car.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

They made it impossible

1.3
by Jeff Brimager on Jun 21, 2020

I showed interest in one the cars available. When I contacted them they were prompt to respond. I found out about a hidden 2k fee that wasn't negotiable. I was willing to overlook that because its kind of ny dream car. I even went as far as emailing them all of the pictures and info they requested and get preapproved for well over the amoint of the car. After 4 days of trying to work everything out, I was completely ghosted. The car is still available and I would totally still buy it right this second. just not from this dealer

Customer service 2.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Hidden costs

3.0
by Wes on Jun 20, 2020

They hit me with the same $1k-$2k prep fee as was described by others. They tried to slip it in at the last minute, and said it was mandatory.

Customer service 3.0 Buying process 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.

Great overall experience — would recommend!

4.3
by Dr. T on Jun 19, 2020

I bought a used Jaguar from them. Car was clean and beautiful. Extended warranty coverage was reasonably priced. I do believe that when you pay xx,000 dollars for a car, though, it should have a full tank of gas when you pick it up.

Customer service 4.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Reconditioning fee/ Prep fee

1.0
by David Hielckert on Jun 12, 2020

They tried to slip a $2000. Reconditioning fee in on to of the advertising price. Claiming all dealerships do this. On a Toyota Avalon. Cracked windshield.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.