Empire Motors Inc

4.4

Hours of Operation

Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

81 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Empire Motors Inc are from Cars.com and DealerRater.com

17 reviews

False Advertising + Bait-and-Switch. Avoid them.

1.0
by Jeremy S on Mar 12, 2022

First of all, I'd like to warn anyone reading that this dealership falsely advertises. The pictures they provide and the claims they make have no verification tied to them whatsoever. Diego was a very kind and helpful salesman. He provided me with copies and photos of almost anything I asked for, and was almost always available to reach by phone or to call me on a set schedule. Unfortunately, at this dealership the salesmen are only responsible for customer support. Bass is who you really end up having to deal with at signing, and he is the most ineffective salesman and negotiator I have ever had the displeasure of interacting with. Here's why. 1. I applied online for financing on a car priced at $9,999. Now apparently they price on "market price," so naturally my interest in this car meant the price had to go up to $10,999, due to me increasing demand. This was after I was already approved for financing. 2. After some concern, I spoke with an employee who assured me that since I was approved at $9,999, that price would stand for me for 48 hours. I made a deposit on the car and was sent a receipt after paying that the deposit was on a car costing $10,999 and that the deposit was non-refundable, neither of which were conveyed to me prior. 3. At the dealership 3 days later, I insisted to Bass that I pay a sticker price of $9,999 and get the papers signed. He responded that the car does not have a sticker on it, it has a paper taped inside the windshield. 4. The reason I insisted on paying said price was because the car did not have the level 2 charger they pictured and it did not have new tires as they claimed, but rather tired mounted 5 years ago with significant tread wear. He insisted that since one tire was a different brand, that they were new front tires. All of them were 6 years old and worn, the CarFax report reflects this, and one singular tire is not tires, Bass. 5. When I inquired as to why a level 2 charger was pictured but did not come with the car, he said the picture was taken down so it didn't come with the car. The picture had not been taken down from their listing, but what they did do was take down the entire listing on the day I had scheduled to come in and purchase the car. They then showed me their backend uploading tool, with the picture helpfully removed. When I stated that this was irrelevant, as it was in their listing as recently as the day before, Bass said that it didn't matter because the picture was gone now. 6. When I asked him to verify if a part was new or not, he said it is new; it's the original one that came with the car. I asked him how it could have come with the car and still be new. He said it is new. I asked him how it was the original part, then. He said it is original. This exchange went on for 1 full minute and 45 seconds before he changed the subject. 7. When I pointed out that it's taken him 4 months and 21 price changes to get even close to selling this car, he became noticeably angry. I walked away. In conclusion, there's really nothing making it worth going to this dealership unless you have a thing for hard credit checks and cars of a questionable recent background.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Good Selection and Prices

5.0
by Mark on Feb 04, 2021

Was looking for a used car , found good selection at Good prices. The gentleman (Grey Hair) was very helpful talking to us on few excellent deals. Will definitely come back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Left empty but happy

5.0
by ChrisK on Jul 31, 2019

Went looking for a specific vehicle that they had. Was told before I even saw it what was wrong with it. Wasn't expecting that from a used car salesman. I didn't buy the car but will not hesitate to use them in the future

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Great Deals

5.0
by Chrissy Mitchell on Oct 20, 2018

Purchased a car from Empire Motors on Thursday and I’m just in love with it thanks to Dannie and Mrs.Tina I recommend this dealer to anyone looking for a Great Deal

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Perfect buying experience

5.0
by Lee Martin on Aug 17, 2018

Empire Autos NC provided the perfect car buying experience. They were respectful, honest, friendly, and most importantly, they kept their word! The communicated clearly in every step and I am sure I will do business with them again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

SadieM

5.0
by Sadie M on Jul 28, 2018

All that needs to be said about this dealership is AWESOME!! The salesmen was very patient and let me ask all the questions I needed answered. Empire Motors was the best car lot that I have every been too!! Thanks Empire Motors

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great communication and service

5.0
by Stephon on Jul 01, 2018

Even though their inventory went quickly the service to try to get the vehicle I wanted was excellent. Didn’t have any trouble not getting in contact with someone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Pleased and Satisfied

5.0
by Capree Winborne on Mar 12, 2018

I was pleased with their known pressured. They allow my husband and I to take our time and look around. I recommend this car dealership .

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Unhappy

2.5
by Vdavis on Feb 22, 2018

I have to say the people are very nice & friendly, but they don't stand by their word. I was told from the very beginning they would fix problem with the car I purchased from them the 3rd row seat wouldn't work the little motor needs to be replaced. I asked for it to fix before I purchased. I was told by Amir they would fix, they gave me an I owe U to be fixed. I got the run around since I got the car the 2nd week of February, now they don't even respond to my calls. This is very bad business, your word is everything.

Customer service 4.0 Buying process 4.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Best Place to go for a car

5.0
by Felicia on Sep 16, 2017

The place to be!! If shopping for a car. Staff is great! Customer service outstanding.. Tina and Kenya knowledgeable trust worthy # work hard.. Love my car and plan to buy again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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