Elgin Chrysler Dodge Jeep Ram

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

151 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Elgin Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

754 reviews

The service manager Datren is incompetent and

1.0
by doug on May 16, 2022

The service manager Datren is incompetent and unprofessional. I run a fleet of 70 vans and have never been treated so poorly

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Deceptive online pricing.

1.0
by Tim on May 10, 2022

They listed a price online but the only way to find out if that is the actual price is to drive to the dealership. If they were above board, they would happily discuss price with me without making me drive to the dealership. I purchase roughly ten vehicles a year personally and for my business and have never encountered this.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Tim, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Elgin Chrysler Dodge Jeep Ram does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Javier was knowledgeable, timely, and had excellent

5.0
by Timandlaura on May 10, 2022

Javier was knowledgeable, timely, and had excellent customer service. Best car buying experience I’ve had by far. I highly recommend!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Timandlaura, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Javier's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

We purchased a vehicle from Elgin Jeep Chrysler Ram and

1.0
by BUYERBEWARE on Apr 27, 2022

We purchased a vehicle from Elgin Jeep Chrysler Ram and at the time they gave us a WE OWE for a detail and a missing piece of trim on the passenger wheel well. After a month of trying to get them to return a phone call regarding the WE OWE I finally received a call back saying part (trim) was in and we could schedule appointment. Brought car in for service and after two weeks of no calls I started making calls to them with no return calls then finally again I get ahold of someone and they tell me they don’t know where car is and they are waiting on parts that are back ordered which should have been a red flag since the part was already in and they have to check into it. Then again after numerous calls they say oh we have it and you can come get it. I say can you confirm it is there and work is done and then no call back for another day which then I keep calling and they say yes it is done and we can pick it up ok so we get to dealer they say they can’t find car, keys or paperwork we were like what the heck is going on here so finally they say we found car but no keys or paperwork so sometime later they find keys but still no paperwork so we go over to the car which at this time we notice outside car filthy dirty, we open door inside filthy too. Which was part of the WE OWE So now we are checking over work they said they did and we come around car only to find out that someone must have hit sometime or crashed into something the trim color doesn’t match, all trim around wheel well scuffed up, windshield chipped, headlight shattered, wheel rim scuffed, and hood had blue tape on it and some chip marks on the spot where blue tape was so at this point the service person says looks like one of our people took it for a ride to see how fast your car is wth!!! So we say we want the manager to come look at this damage. Manager comes over and says we will take care of it and find out what happened and blamed it on body shop! OK SURE!!! I would not believe body shop would leave it like this but ok someone did it either it happened at service center or on way back from body shop either way they are responsible for damage and should handle this with their insurance and make a claim. However now they are giving us the run around. I have never seen a more unprofessional dealership ever!!!! BUYER BEWARE please read reviews before you even step foot into this dealership I wish we would have!!! Next step for us is Lawyer, Consumer News Investigation outlets, States Attorney’s office, BBB and anyone who will listen! If I can save just one person the stress, aggravation, frustration it will be worth all our efforts

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Our team has acknowledged this review.

Jason has responded and they are trying to work with us to take care of these issues. We will update as soon as issues have been resolved

Unhelpful & unwilling...

1.0
by IN_carbuyer on Apr 18, 2022

I live nearly 100 miles away from the dealership but they had a new vehicle I was interested in. The sales rep on the phone would not give me any substantive information nor would give me a "ballpark" lease payment if I submitted a credit application. I asked to speak to a manager and left a message. Three days later... no call back or email. I would NEVER do business with them even if I lived down the street from them now.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Was told if I had any problems getting the title to the

1.0
by Mike T on Apr 18, 2022

Was told if I had any problems getting the title to the Jeep Grand Cherokee.Let them know, after 3 artempts at trying to get a return call still no help. Paid the Jeep off 2 months ago and still no title. Will tell you anything for a sale.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Beware of Junk Fees

1.0
by Wrangler Purchaser on Apr 11, 2022

I spent nearly 5 hours with the salesperson. Negotiations ended with me being told I could not negotiate the vehicle below MRSP without paying $3995 for the dealer insurance package "Pro Pack." I wish I could have had an experience like CarMax or Carvana without having to haggle prices and be surprised with unnecessary fees. I enjoyed the vehicles on the lot and the facility, but not the employees.

Customer service 1.0 Buying process 1.0 Quality of repair 2.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

I was there tonight.

1.0
by KK on Apr 07, 2022

I was there tonight. Sales person has no knowledge and trust. Sleds manager was very rude and malicious. He smells like alcohol. He told us that they even don’t want to sell a car to us. He is the worst car sales manager I ever met in this area. Full of traps. 100% need to avoid this place if you don’t want to upset and trapped.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Great Inventory on the lot!!!!

5.0
by Topdog on Apr 04, 2022

Alex my salesman is a great guy to deal with….there wasn’t any high pressure sales.. Tommy in financial was also excellent!!! Great inventory on the lot… we drove 200 miles to buy a Wrangler and don’t regret it!! Many thanks guys!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Congratulations on your new vehicle, Topdog! Thank you for taking the time to write about your experience. It's great to know Alex and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Fast and very friendly service.

5.0
by anaya222003 on Mar 26, 2022

Fast and very friendly service. Servicio rápido y amigable. Jeep all the way! Amo mi jeeepeta

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Anaya, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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