Elgin Chrysler Dodge Jeep Ram

The service manager Datren is incompetent and unprofessional. I run a fleet of 70 vans and have never been treated so poorly

They listed a price online but the only way to find out if that is the actual price is to drive to the dealership. If they were above board, they would happily discuss price with me without making me drive to the dealership. I purchase roughly ten vehicles a year personally and for my business and have never encountered this.

Javier was knowledgeable, timely, and had excellent customer service. Best car buying experience I’ve had by far. I highly recommend!!!

We purchased a vehicle from Elgin Jeep Chrysler Ram and at the time they gave us a WE OWE for a detail and a missing piece of trim on the passenger wheel well. After a month of trying to get them to return a phone call regarding the WE OWE I finally received a call back saying part (trim) was in and we could schedule appointment. Brought car in for service and after two weeks of no calls I started making calls to them with no return calls then finally again I get ahold of someone and they tell me they don’t know where car is and they are waiting on parts that are back ordered which should have been a red flag since the part was already in and they have to check into it. Then again after numerous calls they say oh we have it and you can come get it. I say can you confirm it is there and work is done and then no call back for another day which then I keep calling and they say yes it is done and we can pick it up ok so we get to dealer they say they can’t find car, keys or paperwork we were like what the heck is going on here so finally they say we found car but no keys or paperwork so sometime later they find keys but still no paperwork so we go over to the car which at this time we notice outside car filthy dirty, we open door inside filthy too. Which was part of the WE OWE So now we are checking over work they said they did and we come around car only to find out that someone must have hit sometime or crashed into something the trim color doesn’t match, all trim around wheel well scuffed up, windshield chipped, headlight shattered, wheel rim scuffed, and hood had blue tape on it and some chip marks on the spot where blue tape was so at this point the service person says looks like one of our people took it for a ride to see how fast your car is wth!!! So we say we want the manager to come look at this damage. Manager comes over and says we will take care of it and find out what happened and blamed it on body shop! OK SURE!!! I would not believe body shop would leave it like this but ok someone did it either it happened at service center or on way back from body shop either way they are responsible for damage and should handle this with their insurance and make a claim. However now they are giving us the run around. I have never seen a more unprofessional dealership ever!!!! BUYER BEWARE please read reviews before you even step foot into this dealership I wish we would have!!! Next step for us is Lawyer, Consumer News Investigation outlets, States Attorney’s office, BBB and anyone who will listen! If I can save just one person the stress, aggravation, frustration it will be worth all our efforts

I live nearly 100 miles away from the dealership but they had a new vehicle I was interested in. The sales rep on the phone would not give me any substantive information nor would give me a "ballpark" lease payment if I submitted a credit application. I asked to speak to a manager and left a message. Three days later... no call back or email. I would NEVER do business with them even if I lived down the street from them now.

Was told if I had any problems getting the title to the Jeep Grand Cherokee.Let them know, after 3 artempts at trying to get a return call still no help. Paid the Jeep off 2 months ago and still no title. Will tell you anything for a sale.

I spent nearly 5 hours with the salesperson. Negotiations ended with me being told I could not negotiate the vehicle below MRSP without paying $3995 for the dealer insurance package "Pro Pack." I wish I could have had an experience like CarMax or Carvana without having to haggle prices and be surprised with unnecessary fees. I enjoyed the vehicles on the lot and the facility, but not the employees.

I was there tonight. Sales person has no knowledge and trust. Sleds manager was very rude and malicious. He smells like alcohol. He told us that they even don’t want to sell a car to us. He is the worst car sales manager I ever met in this area. Full of traps. 100% need to avoid this place if you don’t want to upset and trapped.

Alex my salesman is a great guy to deal with….there wasn’t any high pressure sales.. Tommy in financial was also excellent!!! Great inventory on the lot… we drove 200 miles to buy a Wrangler and don’t regret it!! Many thanks guys!!

Fast and very friendly service. Servicio rápido y amigable. Jeep all the way! Amo mi jeeepeta