Elder Ford of Romeo

4.0

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Dealership reviews

4.0
Rating and reviews of Elder Ford of Romeo are from Cars.com and DealerRater.com

255 reviews

Service was very good and knowledgeable and on schedule

5.0
by richatpremium on Jul 01, 2022

Service was very good and knowledgeable and on schedule as they said. So that is good

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Elder Ford of Romeo, we value our customers and we look forward to seeing you on your next visit. Take care!

Elder Ford of Romeo

5.0
by Richard Boggio on Jun 30, 2022

Great experience across the board. The new location is amazing.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Richard, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

F-150 AC compressor replacement

2.0
by Jeffrey Dittenber on Jun 23, 2022

I waited two weeks for appointment, truck sat on lot for two more days before they looked at it and decided they needed to order parts, by then it was nearing the holiday weekend and the part was delayed. Nearly two weeks to replace an AC compressor is un acceptable!! Also told them vehicle has vibration at highway speeds, they couldn't detect vibration but charged me for it anyway . I still have that vibration.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Jeffrey, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (586) 221-7100 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

The Elder Ford Dealership was amazing.

5.0
by kimcampbell66 on Jun 22, 2022

The Elder Ford Dealership was amazing. The Salesman Dave Curtiss was extremely nice and very knowledgeable and kept us up to date on our Ford Escape. The gentleman in the finance department was super nice and made that process very smooth and comfortable! We were extremely pleased with the all around lease!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

I took my Escape in for an oil change and was quoted a

1.0
by Larry on Jun 20, 2022

I took my Escape in for an oil change and was quoted a time of 2.5 hours. Ok, I didn't like that but that is fine. After waiting 2.5 hours I went to the desk to ask about my car. They told me it would be another 1.5 hours. What? Nobody told me during the 2.5 hours that my oil change was actually going to take 4 hours. I had one rare day off to get my car checked and the service team at the desk didn't care one bit. I reiterated that I was told 2.5 hours and the guy said "I told you it would be at least 2.5 hours", as if 2.5 hours and 4 hours were remotely close. I'm absolutely furious and the guy starts giving me excuses about a guy calling in, like any customer wants to hear anything about that after wasting a precious day off. Another guy came over and told me to have a great day. This guy was basically telling me to leave. I said I will never be back or purchase another car from Elder Ford again and he shrugged and said have a great day. I am disgusted by the entire experience. I'm highly discouraging my entire network to avoid Elder Ford at all costs. Have a great day.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Larry, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Elder Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (248) 585-4000 and we will do our best to make this better. We hope to hear from you soon.

Buying my lease vehicle

5.0
by Renee Coraci on Jun 16, 2022

I leased my vehicle 3 years ago from Suburban Ford. When my lease was up, I went to Elder Ford of Romeo to purchase my lease due to Derek Britton, the salesman who assisted me with my original lease.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall the vehicle buying experience was exceptional.

5.0
by usmc666semperfi on Jun 15, 2022

Overall the vehicle buying experience was exceptional. The family members of the Vultaggio family were exceptional with dealing with my purchase and made me feel important and taking care of me every step of the way. I would highly recommend purchasing a vehicle from this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are happy we could make your experience a positive one! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Shady financing

1.0
by Mary on Jun 10, 2022

I was taken by the dealership in a very shady way. Was never honest from the start. Reporting to BBB. News station as well. Unbelievable

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Not happy

1.0
by Adam Pilarski on Jun 04, 2022

Waited three hours even though i had an appointment. Financing got me almost a 6% interest rate. When i questioned the rate they said that?s just the going rate for used cars today. I made one phone call to a different bank and got a 2.5 interest rate. Now i get to refinance a truck before i make the first payment.

Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Adam, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (586) 221-7100 so we can work towards a resolution. We look forward to hearing from you. Take care!

In my humble opinion, Elder Ford of Romeo engaged in

1.0
by Daniel on Jun 02, 2022

In my humble opinion, Elder Ford of Romeo engaged in unethical and predatory practices. After negotiating everything, at closing I was informed of a $5000 charge for "paint protection" and a $250 charge for Nitrogen filled tires. None of which was requested. After bickering with the finance department, they agreed to reduce this to $2500. Left with no car and no negotiating leverage, I paid the piper. As an aside, I received nothing to confirm any "paint protection" was even applied to the car. If I could give zero stars I would. I would not be surprised if they start adding life insurance as a dealer item. Really made buying a $70,000 car an experience that left me feeling taken advantage of. What a horrible experience.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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