EchoPark Automotive Dallas

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

Joshua Lopez headshot

Joshua Lopez

Sr. Sales Representative 5.0 (801 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Jay Cooper headshot

Jay Cooper

Sales Leader 4.7 (159 Reviews)
Dealer Experience 16 years
Dealership Experience 8 years
Jeff Jewell headshot

Jeff Jewell

Customer Experience Officer (147 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years

Cars on the lot

415 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of EchoPark Automotive Dallas are from Cars.com and DealerRater.com

4369 reviews

Not the best experience

2.0
by Brittany Lazette on Jul 23, 2022

Felt I was lied to and rushed during buying process. Unfortunately I needed a car and was my first time buying one myself. When I went in week later to have tires balanced they did it under the wrong name and vehicle. Also received car when purchased with expired paper plates. Had to go back to get current ones. Overall was not thrilled with entire process. Numerous friends had been to EchoPark and had great experiences. I however did not and won?t be recommending.

Customer service 2.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Brittany, we regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (214)206-3495, so we can work towards a resolution. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Echo Park

5.0
by Kevin Chenard on Jul 22, 2022

I am giving this positive Rating du to LaMarcus and Miriam. They turned an unpleasant experience into a Positive one...THANK you both.!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kevin, thank you for the high rating! We're happy to have turned your experience around. Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Not happy

1.0
by Michelle on Jul 20, 2022

Car salespeople didn't really care to solve issues. Sold me an electric car that wouldn't charge. Will but at another dealership.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Michelle, we appreciate you bringing this experience to our attention. If you are willing, please contact us at (214)206-3495 so we can work towards a resolution. We look forward to hearing from you. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Doug Seitz

5.0
by Doug Seitz on Jul 09, 2022

They make buying a car quick and painless. I have bought 4 cars at the Grand Prairie location.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate the kind feedback! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Josh has been exceptionally helpful the last two times we

5.0
by Kllferguson5 on Jul 09, 2022

Josh has been exceptionally helpful the last two times we have purchased cars. He is our go to guy and we will only use him to purchase our cars. If you need someone who is trustworthy and very helpful visit Josh!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we appreciate the high rating and for letting us find you another great vehicle! Please let us know if there's anything else we can assist you with. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Joshua was very helpful in explaining and walking me

5.0
by Mrssmrodz on Jul 07, 2022

Joshua was very helpful in explaining and walking me through the whole process. He was very knowledgeable and patient in explaining the breakdown of all the numbers. Highly recommend him if your needing to purchase a new vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're glad you had such a wonderful experience with us! We hope to see you soon! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

I found the car I wanted online.

5.0
by enclark78 on Jul 06, 2022

I found the car I wanted online. I was immediately contacted about the car by a salesman. Within 2 days I was driving away with the car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Joshua made our experience super easy I highly recommend

5.0
by trujillovioleta06 on Jul 05, 2022

Joshua made our experience super easy I highly recommend asking for him. He was very patient with us and did everything to get us a good deal!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we appreciate the kind remarks! Please let us know if there's anything we can assist you with. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

josh was amazing.

5.0
by samanthaesquivel752 on Jul 02, 2022

josh was amazing. it was my first time buying a vehicle & i was so nervous! josh took it slow and helped me out! he put me in an awesome vehicle the same exact day! his service was AWESOME! & i will definitely be hitting him up again when i want to purchase a vehicle!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we appreciate you taking the time to let us know about your first car-buying experience! We're so happy to hear that Josh provided such excellent service - we'll be sure to pass along the comments! Please let us know if you need anything else. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Third vehicle purchase from this dealer.

4.0
by Patrick Dewald on Jun 26, 2022

They say rock chips in windshield get repaired but before they sell a vehicle but I?m still waiting

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Patrick, thank you for the review and for bringing this to our attention. We'll have a member of our Guest Loyalty team reach out to further discuss the concern with the rock chips. If you have any questions in the mean time, please feel free to reach out at 214-206-3495. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

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