EchoPark Automotive Dallas

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

Joshua Lopez headshot

Joshua Lopez

Sr. Sales Representative 5.0 (799 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Jay Cooper headshot

Jay Cooper

Sales Leader 4.7 (159 Reviews)
Dealer Experience 16 years
Dealership Experience 8 years
Jeff Jewell headshot

Jeff Jewell

Customer Experience Officer (147 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years

Cars on the lot

363 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of EchoPark Automotive Dallas are from Cars.com and DealerRater.com

4365 reviews

Amazing

5.0
by Yesenia Ramirez on Jul 31, 2022

Brandon was amazing thanks for the help made everything easy

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Yesenia, thank you for the high rating! Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Owner

5.0
by Serena Mcnair on Jul 31, 2022

Awesome. Salesman was very professional. Best experience once approved he found the car. We where talking to another vendor. How EchoPark was the better choice.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Serena, thank you for taking the time to let us know how we did. We hope to see you again in the near future! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Looking for Infiniti QX50

5.0
by Michael Torres on Jul 29, 2022

Great experience, if you're try to buy a car online. Put a

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Michael, thank you for the high rating! Have a great day! Thank you. Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

I love the Echopark experience which is why I come back.

5.0
by Ali Chandler on Jul 23, 2022

I love the Echopark experience which is why I come back. Josh there is fantastic! He is passionate and patient with clients. And works hard to make sure that you’re happy with whatever car decision you make. Josh is knowledgeable and great at explaining things. He is there for you every step of the way. Overall the experience has been easy and enjoyable!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ali, we appreciate the five-star review. We'll be sure to let Josh know how much you appreciated his service. Have a wonderful day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Josh was super helpful, he makes a normally stressful

5.0
by morgan,chinners97 on Jul 23, 2022

Josh was super helpful, he makes a normally stressful experience easy! He is very knowledgeable with what he does and enjoyed his help on finding our perfect car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we appreciate the positive remarks. We hope you're enjoying your new ride! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Not the best experience

2.0
by Brittany Lazette on Jul 23, 2022

Felt I was lied to and rushed during buying process. Unfortunately I needed a car and was my first time buying one myself. When I went in week later to have tires balanced they did it under the wrong name and vehicle. Also received car when purchased with expired paper plates. Had to go back to get current ones. Overall was not thrilled with entire process. Numerous friends had been to EchoPark and had great experiences. I however did not and won?t be recommending.

Customer service 2.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Brittany, we regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (214)206-3495, so we can work towards a resolution. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Best Buying Experience

5.0
by Deborah Cates on Jul 23, 2022

This is my 2nd purchase with Echo Park and everything went very smooth. Found the vehicle online. It was in Houston. I was very confident that this was the car I wanted to purchase. Paid the transport fee to get it to Dallas. It took 4 days to get get here which was within the promised time frame. Had a little issue with the website, but my sales person Paul walked me through over the phone. Paul was so kind and easy to work with. Always very responsive via text even on his day off. Once the car arrived, he even sent me a pic. We made an appointment for test drive and pick up the next day. Was in and out in just under 3 hours. Financing done, papers signed and keys in hand. Paul removed my personalized plates from my trade to take with me. Received a great offer for my trade. No pressure to purchase anything that I was not interested in. Only dealt with Paul. No one else coming over to pressure me into anything else. Great experience. When I arrived home, I realized I had left my garage door opener in my trade. Sent Paul a text and even though they were closed he assured me he would take care of it first thing in the morning. Paul made this a super easy purchase!!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Deborah, thank you for taking the time to let us know about your experience. It's reviews like yours that keep us motivated in continuing to provide excellent service, such as Paul has. Please let us know if there's anything else we can assist you with in the near future. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Echo Park

5.0
by Kevin Chenard on Jul 22, 2022

I am giving this positive Rating du to LaMarcus and Miriam. They turned an unpleasant experience into a Positive one...THANK you both.!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kevin, thank you for the high rating! We're happy to have turned your experience around. Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Not happy

1.0
by Michelle on Jul 20, 2022

Car salespeople didn't really care to solve issues. Sold me an electric car that wouldn't charge. Will but at another dealership.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Michelle, we appreciate you bringing this experience to our attention. If you are willing, please contact us at (214)206-3495 so we can work towards a resolution. We look forward to hearing from you. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Doug Seitz

5.0
by Doug Seitz on Jul 09, 2022

They make buying a car quick and painless. I have bought 4 cars at the Grand Prairie location.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate the kind feedback! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

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