EchoPark Automotive Dallas

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

Joshua Lopez headshot

Joshua Lopez

Sr. Sales Representative 5.0 (774 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Jay Cooper headshot

Jay Cooper

Sales Leader 4.7 (159 Reviews)
Dealer Experience 16 years
Dealership Experience 8 years
Jeff Jewell headshot

Jeff Jewell

Customer Experience Officer (147 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years

Cars on the lot

472 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of EchoPark Automotive Dallas are from Cars.com and DealerRater.com

4301 reviews

Toyota RAV4 2019

5.0
by Johnson Awoyemi on Jun 06, 2022

The representative was so knowledgeable and demonstrated competent

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, thank you for the five-star review. Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Echo park give you the run around.

3.0
by Anthony on Jun 04, 2022

The people are great here but are very good at beating around the bush. My only issue that I bought a 2019 honda accord not expecting anything to be wrong with it. 3 day into having the car. The weather seal on the door comes off I call them they have me to bring it in. They literally took an a whole hour to not even fix anything. The seal was still falling off when I received the car back and as of now I'm still trying to get in contact with the dealership to fix it and they are giving me the run around. I would not recommend anyone to do business with them if so. Make sure you inspect your car from top to bottom and don't leave that dealership till you know forsure everything is good.

Customer service 4.0 Buying process 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Anthony, thank you for providing your feedback. We're sorry to hear that you were are having issues with your vehicle, but understand our Guest Loyalty Department is currently working to resolve them. If there's anything else you need in the mean time, please reach out to us at 214-206-3495. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Purchase of a used car

3.0
by Urbano Rodriguez on Jun 04, 2022

Everything was really good but I was disappointed that the car was not cleaned inside and detailed on the outside.

Customer service 5.0 Buying process 4.0 Overall experience 3.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Urbano, thank you for your feedback. We're sorry to hear you were disappointed with the cleanliness of your vehicle. Please call us at 214-206-3495 so that we can come up with a resolution for you. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Having to buy a car last minute so so stressful and this

5.0
by Angelaward010 on Jun 02, 2022

Having to buy a car last minute so so stressful and this dealership was very calming and Joshua was very knowledgeable and helpful. The process was efficient and was explained in detail.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Josh was so helpful and not pushy at all.

5.0
by amber.york on May 30, 2022

Josh was so helpful and not pushy at all. He was upfront with cost and we didn’t get any run around. He was efficient with our time and made sure we got the best deal.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Josh Lopez worked very hard to make sure our financing

5.0
by jhardy38 on May 27, 2022

Josh Lopez worked very hard to make sure our financing items were taken care of ahead of time, had the vehicle ready for us to test drive and the closing was so smooth and quick, I couldn't believe I was dealing with a sales associate and used car dealership! Second vehicle we've purchased from here, and we're definitely going to come back for the next one!

Overall experience 5.0 Does recommend this dealer.

Great Selection

5.0
by Sonia Gomez on May 24, 2022

Great Wonderful people and ??????????Cars on selection definitely I will go back for more no questions ask can?t really see the place from the freeway was able to find it on the internet thanks

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sonia, thank you for providing your feedback. Please let us know if there's anything further we can assist you with. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

The process was quick and efficient.

5.0
by Deb on May 20, 2022

The process was quick and efficient. I am a repeat customer always enjoy the service experience. Nobody beats the quality of the vehicles or prices.

Overall experience 5.0 Does recommend this dealer.

Josh and Chris Pouncy took great care of us and made the

5.0
by caitlinsullivan2009 on May 20, 2022

Josh and Chris Pouncy took great care of us and made the car buying process so painless and quick!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This dealership is amazing!

5.0
by bosleymom on May 14, 2022

This dealership is amazing! We have now purchased two vehicles here, and will continue to get all future vehicles here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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