EchoPark Automotive Dallas

4.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

Joshua Lopez headshot

Joshua Lopez

Sr. Sales Representative 5.0 (782 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Jay Cooper headshot

Jay Cooper

Sales Leader 4.7 (159 Reviews)
Dealer Experience 16 years
Dealership Experience 8 years
Jeff Jewell headshot

Jeff Jewell

Customer Experience Officer (147 Reviews)
Dealer Experience 12 years
Dealership Experience 12 years

Cars on the lot

298 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of EchoPark Automotive Dallas are from Cars.com and DealerRater.com

4322 reviews

Josh was extremely helpful and assisting my search for a

5.0
by Austinodell1 on Aug 08, 2022

Josh was extremely helpful and assisting my search for a new vehicle. The process was simple and easygoing. Would recommend to anyone looking for a vehicle!

Overall experience 5.0 Does recommend this dealer.

Joshua is a very knowledgeable individual.

5.0
by John on Aug 08, 2022

Joshua is a very knowledgeable individual. Highly recommended to be yours sales associate at your next visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Lincoln MKC

3.0
by Charles Covington on Aug 07, 2022

Sales person knew nothing about the car. Did not give any information about the functionality of the MKC.

Customer service 2.0 Buying process 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Great experience with this location.

5.0
by Anntoinette Banks on Aug 07, 2022

I've purchased my last two cars from this location. I highly recommend their lot, lots of great cars.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Car will not start

2.0
by Amanda Kamanga on Aug 06, 2022

The car will not start just got this car last week and it will not start

Customer service 4.0 Buying process 4.0 Overall experience 2.0 Does recommend this dealer. Did purchase a vehicle.

Disappointed post sale service

2.0
by Avnish Manek on Aug 04, 2022

This is my second vehicle purchased with EchoPark and I am totally disappointed this time. I got Cadillac XT5 , there were 2 issue found after the purchase. First Bluetooth with music was not working and Second plastic holder below the trunk was constantly falling down. Service team said this model does not support Bluetooth with music and they have confirmed with Cadillac. I was shocked with that answer that 2020 premium model doesn't support very basic feature which is connecting Bluetooth for music. My car was under warranty so I decided to visit Cadillac and they were able to fix all the issues. Initially Echopark mentioned they will pay as well if Cadillac can fix it and later it was mentioned they cannot pay more than X amount for fix done by Cadillac which was surprising. It was really irritating to follow up and visit the place multiple times . I was also getting engine light frequently turning on and off , they just helped me to find the code but not fix it. I visited Cadillac again and they were able to fix it. Factory warranty with Cadillac really saved me. Also during my visit to Cadillac they found there was an oil leakage , I would have never found this if I did not go to Cadillac . I felt the 7 and 30 days warranties are useless. I felt there 190 point quality check prior to purchase didn't make any sense to me. I would like to mention that they provided great price for my trade in vehicle which is good. I was really impressed when I got first car from Echopark but this time it was very disappointing.

Customer service 4.0 Buying process 4.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Avnish, We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Dallas (Grand Prairie). We're aware that our service team did try and assist, but unfortunately there are limitations as we are not a sole Cadillac dealership; however, we're glad to hear that your issues were resolved. If there's anything we can do to change your opinion around us, please call us at 214-206-3495. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Review

5.0
by Jeeten Khadka on Aug 03, 2022

Excellent customer service and very easy approach

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jeeten, thank you for the five stars! Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Amazing

5.0
by Yesenia Ramirez on Jul 31, 2022

Brandon was amazing thanks for the help made everything easy

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Yesenia, thank you for the high rating! Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Owner

5.0
by Serena Mcnair on Jul 31, 2022

Awesome. Salesman was very professional. Best experience once approved he found the car. We where talking to another vendor. How EchoPark was the better choice.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Serena, thank you for taking the time to let us know how we did. We hope to see you again in the near future! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com

Looking for Infiniti QX50

5.0
by Michael Torres on Jul 29, 2022

Great experience, if you're try to buy a car online. Put a

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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