EchoPark Automotive Dallas
Sales Team
Joshua Lopez
Jay Cooper
Jeff Jewell
Cars on the lot
Dealership reviews
4322 reviews
Josh was extremely helpful and assisting my search for a
Josh was extremely helpful and assisting my search for a new vehicle. The process was simple and easygoing. Would recommend to anyone looking for a vehicle!
Joshua is a very knowledgeable individual.
Joshua is a very knowledgeable individual. Highly recommended to be yours sales associate at your next visit.
Lincoln MKC
Sales person knew nothing about the car. Did not give any information about the functionality of the MKC.
Great experience with this location.
I've purchased my last two cars from this location. I highly recommend their lot, lots of great cars.
Car will not start
The car will not start just got this car last week and it will not start
Disappointed post sale service
This is my second vehicle purchased with EchoPark and I am totally disappointed this time. I got Cadillac XT5 , there were 2 issue found after the purchase. First Bluetooth with music was not working and Second plastic holder below the trunk was constantly falling down. Service team said this model does not support Bluetooth with music and they have confirmed with Cadillac. I was shocked with that answer that 2020 premium model doesn't support very basic feature which is connecting Bluetooth for music. My car was under warranty so I decided to visit Cadillac and they were able to fix all the issues. Initially Echopark mentioned they will pay as well if Cadillac can fix it and later it was mentioned they cannot pay more than X amount for fix done by Cadillac which was surprising. It was really irritating to follow up and visit the place multiple times . I was also getting engine light frequently turning on and off , they just helped me to find the code but not fix it. I visited Cadillac again and they were able to fix it. Factory warranty with Cadillac really saved me. Also during my visit to Cadillac they found there was an oil leakage , I would have never found this if I did not go to Cadillac . I felt the 7 and 30 days warranties are useless. I felt there 190 point quality check prior to purchase didn't make any sense to me. I would like to mention that they provided great price for my trade in vehicle which is good. I was really impressed when I got first car from Echopark but this time it was very disappointing.
Avnish, We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Dallas (Grand Prairie). We're aware that our service team did try and assist, but unfortunately there are limitations as we are not a sole Cadillac dealership; however, we're glad to hear that your issues were resolved. If there's anything we can do to change your opinion around us, please call us at 214-206-3495. Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Review
Excellent customer service and very easy approach
Jeeten, thank you for the five stars! Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Amazing
Brandon was amazing thanks for the help made everything easy
Yesenia, thank you for the high rating! Have a great day! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Owner
Awesome. Salesman was very professional. Best experience once approved he found the car. We where talking to another vendor. How EchoPark was the better choice.
Serena, thank you for taking the time to let us know how we did. We hope to see you again in the near future! Thank you, Myriam Gonzalez, Lead Guest Loyalty Specialist, EchoPark Automotive Dallas. GLC.Dallas@echopark.com
Looking for Infiniti QX50
Great experience, if you're try to buy a car online. Put a