East Coast Auto Group of Linden

3.8

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

73 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of East Coast Auto Group of Linden are from Cars.com and DealerRater.com

44 reviews

AVOID at all costs

1.7
by Amy on Apr 07, 2021

Top notch worst dealer, had an issue with my keys that wouldn't work, they tried to replace with an old battery, knew it didn't work still and left my car on so I wouldn't notice, misspelled my name on my paperwork. charged me for a price I did not agree on and tried to explain in a confusing manner until I actually sat and read all the numbers. my plates will expire in 3 days and they cannot give me any information. I read this in other reviews and didn't listen on how messy they are. Avoid them if you can I suggest. If I could return my car I would in a heartbeat.

Customer service 1.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Avoid attempting to use KBB instant cash offer

1.0
by SLS on Mar 04, 2021

My Recommendation is to AVOID this dealership for KBB Instant Cash Offers. Went through KBB’s cash offer service they placed me in contact with East Coast Auto Group. Scheduled an appointment for them to check out my vehicle and for them to accept the cash offer or submit a counter offer. After management reviewing the vehicle they submitted their offer to KBB which was $3,000.00 below the instant offer, I instantly received their submission to KBB via email. At this point they have not yet told me what they were going to offer me and I do not think they knew that I received their submission to KBB. Around 20 minutes later they told me their offer which was 5k less then the instant cash value in which they came to this amount due to minor scratches on the vehicle paint. The manager then told me that my vehicle was involved in 2 accidents which is how they came to their offer. I requested to see the Carfax to verify the vin and the information to ensure accuracy. I was able to verify the vin but not the accidents because he kept shaking the phone around. I then requested for the manager to email me a copy of the report. He sent an email but there was nothing in it. He mentioned that he has been selling cars for a long time and urgently told me that my vehicle is depreciating in value. I acknowledged and mentioned that the vehicle was in one accident prior to myself purchasing it, which shows on the vehicle CARFAX. I have copies of the CARFAX reports which shows a minor accident that was fixed 3 months later. I purchased a newer updated record on the vehicle which confirms the vehicle was only involved in 1 minor accident on the front drivers side fender/bumper. The manager intentionally attempted to mislead me in order to negotiate an extremely low offer. I normally give businesses the benefit of the doubt but this dealership was egregiously dishonest. I really hope any consumer that goes through East Coast Auto educates and researches any and all information pertaining to the sale/trade-in or purchase of a vehicle from this company. As an end note, I will no longer use KBB’s instant cash offer service nor recommend it to anyone.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

(Buyer beware)do not get catfished

1.0
by Dorian Abercrombie on Nov 19, 2020

I know prices look good but your being catfished there going to lie cheat and steal your money. And definitely don't buy out of state there going to make you wait 3months with a temporary plate its only good for 30day then they will not fix your car under 30day lemon law lot of loop holes (I never do reviews but this one I had to didn't want them to get away with murder)please look at reviews and not the fake ones this place should be shut down already told well Fargo. BBB.attorney general office. There going to lie to you about every thing till you sign your loan amount. And wont fix nothing in your car so please please please do not buy any cars from this company

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bad Customer Service

1.0
by Angelo on Jul 07, 2020

Bad Customer Service, I bought a car with multiple problems that I was unaware of, and was disappointed the first week, then was told by the dealership I would have to pay for the repairs, that I was unaware the car needed when I bought the car for $5000,, and after multiple calls no one respond or return my calls, I had the bring the car back and show up at their showroom and leave the car another week, this is after I had it towed and also had no key given for gas tank, unbelievable! BBB will hear about this, since I don't think it falls under the Lemon Law!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DO NOT DO BUSINESS HERE

1.0
by NM on Mar 21, 2020

Very disappointed. I put a deposit down on a vehicle and they sold it despite ensuring me the car was mine and would not be sold.... Currently working on getting my deposit back during lunch break while at work caring for sick patients - Thank you East Coast!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Very disappointed

1.0
by Alex on Feb 29, 2020

I think good reviews, they write themselves .very unpleasant was the experience of buying a car in this dealership Not recommend

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Alex, At East Coast Auto Group every customer is considered family. I'd like to know more about your experience being that we have no recollection of any bad situations happening. Please feel free to call us as we would like to rectify any issue that may have occurred. 201-984-1200 x 203.

Great Place To Buy

5.0
by Debbie Maresca on Nov 23, 2019

We found the Bentley model we were looking for..Dean and Harry went above and beyond to explain everything about the Bentley and made this process real smooth. I would recommend East Coast Auto Group to anyone looking to purchase their next DREAM CAR!!! EAST. COAST AUTO GROUP is the place to shop!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP

1.0
by Reggie was the salesman on Oct 12, 2019

AVOID this dealership. They will take your money! My husband purchased a car from this dealership and as soon as we drove off all of the lights came on. We called them immediately to have them fix our car. Fast forward 4 months they still haven't fixed our car, won't return our phone calls, were paying for a car we can't even use. Dealerships aren't suppose to sell you a car with over $5000 worth of problems to the car. We have a warranty and they still haven't helped us. Total waist of time as well as them trying to ruin our credit

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DON'T WASTE YOUR TIME...

1.0
by Ben on Sep 19, 2019

Came here to test drive a car I was interested in. It was a mess and nothing like what the photos showed. The rep said don't worry, they'll clean it up for you if you buy it. I really was more concerned with the engine and how it drives, and that went fine, so I thought - OK. We sat at his desk and looked at comparable cars and found one that was listed for a lot less than what they have theirs listed for. So I made an offer based on that other deal I saw. Got a call the following week and the rep said OK, we'll accept .. and how will you pay for it. I said I already have my financing in place. He said no.. you'll have to finance with us... and got his manager REGGIE on the phone. This guy starts from the original price and added all kinds of fees to it, which came out to almost $4K more. Long story short, the deal fell through. I would not recommend anyone to do business here.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

MS Rosas

5.0
by Ms Roxas on Apr 03, 2019

Best experience ever!!!! Would def recommend to a friend or anyone looking to make a purchase. Process was smooth and the assistances given was def on point. Most dealers couldn’t get me a good rate but they did with Capital One. Ask for Harry

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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