Duval Acura

4.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

WILLIAM D. ISOM headshot

WILLIAM D. ISOM

Finance Manager 5.0 (79 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years
ARICK D. ARMENTA headshot

ARICK D. ARMENTA

Service Advisor (51 Reviews)
KHALIL R. MERCADO CORREA headshot

KHALIL R. MERCADO CORREA

Service Advisor 4.5 (49 Reviews)

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Duval Acura are from Cars.com and DealerRater.com

2394 reviews

Professional Service

5.0
by Connie on Dec 15, 2021

Casey was great! Gracious, informative and worked to identify the problem before putting the car in for service. Car wash was icing on the cake.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Casey is a wonderful representative for the Duval Acura service department, providing the Duval Difference in customer satisfaction - friendly, knowledgeable and always a forward thinker. Every service visit is offered a complimentary car wash, too. Thanks Connie for the 5 star recognition.

great customer service

5.0
by Rosa on Dec 12, 2021

I've been going there for many years and have never been disappointed. Great customer service and best car maintenance around! I feel comfortable knowing they know how to service my car right the first time around.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Duval Acura continues to have a strong reputation for customer satisfaction. Thank you Rosa for the 5 star review and your continued business.

Great Service

5.0
by They always do a great job on Dec 10, 2021

Everyone is very helpful and I love a job well done!!!! The car wash is an extra benefit and the staff goes above and be on.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the 5 star feedback, Duval Acura offers a complimentary car wash with every service visit.

Service & Repairs

5.0
by Joyce Freeman on Dec 09, 2021

I am very grateful to have Khalil Mercado as my Service Advisor. He is always very professional and candid about any issues with my car. He makes sure that I clearly understands the mechanics of the car and in turn this helps me to prepare for any future needed repairs.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you Joyce for the 5 star feedback for Khalil and your service experience with Duval Acura on Atlantic Blvd. We provide a complimentary multipoint inspection with each service visit so you can stay informed on the health of your vehicle for current and future repair needs.

Great service

5.0
by Marie on Dec 08, 2021

Robin is a great person to work with. She is very knowledgeable about services offered. The mechanics also have done a great job. Love this dealership!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks Marie for sharing your love for Duval Acura with a 5 star review. Robin and the entire service team continue with factory certifications to stay on top of all the latest offers.

Outstanding service

5.0
by Brian on Dec 07, 2021

I had an appointment for 4PM that day, came in around 8:30 AM to put some air in my car tires, instead they gave me a loaner and my car was ready upon my return at 4PM.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Duval Acura's service department works with each appointment to make it easy, convenient and fast. Timing was in your favor this day Brian. Thanks for the 5 star feedback.

Service was excellent

5.0
by Joann Thomy on Dec 06, 2021

Service was excellent as was the representatives. I would recommend to all this dealership. This is my first experience with acura and my first experience with this dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Glad you find Duval Acura for all your service needs Joann. Thank you for the 5 star recommendation.

Service visit - first time and new to the area

5.0
by Prabhu Gubbi on Dec 06, 2021

Very good customer service, and very good wait area with adequate coffee/tea/water and snack bar. Even though I came earlier than the appointment time, the service manager/team attended to it quickly, and a good experience as am new to the area moving from West Palm Beach.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Welcome to North Florida and Duval Acura Prabhu. You can be sure each visit will be the same amazing experience. We call it the Duval Difference - knowledgeable, attentive service team; clean, well tended facility with amenities all with clear communications and excellent time management. We look forward to being your destination for all your vehicle needs.

As always, great service

5.0
by isepulv on Dec 03, 2021

As always, the service at Duval Acura was great! From the moment they meet me at the car, my experience with the service writer (Casey), to the loaner car, Duval's staff is top notch. They keep me updated on what's needed & what can wait a little longer before repair/service. The service manager personally comes out to make sure that I've had a good experience and that they've met my expectations.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you isepulv for the 5 star review for your service visit from start to finish. The Duval Difference covers it all - clear communications, complimentary alternate transportation and top-notch customer service.

Excellent

5.0
by Amanda Harvel on Dec 01, 2021

Tim Crow was the best. Straight forward and a pleasure to buy a car from. I will be back when it’s time for a new one.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Duval Acura is excited to hear you had a 5 star buying experience, it's just the Duval Difference at work - real fast, real fair, and real friendly. Thanks Amanda for the great report.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.