Duval Acura

4.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

WILLIAM D. ISOM headshot

WILLIAM D. ISOM

Finance Manager 5.0 (79 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years
ARICK D. ARMENTA headshot

ARICK D. ARMENTA

Service Advisor (51 Reviews)
KHALIL R. MERCADO CORREA headshot

KHALIL R. MERCADO CORREA

Service Advisor 4.5 (49 Reviews)

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Duval Acura are from Cars.com and DealerRater.com

2394 reviews

RLX Repair

5.0
by RLX Repair on Feb 28, 2022

Confirmed issue, ordered part and installed in a timely manner. The dealership personnel kept us informed of the car's repair status. Overall a pleasant experience.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

It is always nice to hear a successful story covering our Duval Difference goals including excellent time management, friendly customer service and clear communications. Thanks for the 5 star review for your Acura RLX service experience at Duval Acura on Atlantic Blvd.

The Sales Manager and Roger made the experience of buying

5.0
by waynearoo on Feb 19, 2022

The Sales Manager and Roger made the experience of buying my new TLX transparent and easy. I was dealt with respect and given a fair price for my trade-in vehicle which was not my experience at the other Jacksonville Acura dealership. I would definitely take my return business to them, because of my positive experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

The Duval Difference buying experience makes it real fair, real fast and real friendly. Thanks waynearoo for recognizing our sales team with 5 stars. Enjoy the ride with your Acura TLX.

Great

5.0
by Chris lopez on Feb 19, 2022

Super service thank you very informative and attentive explains things thoroughly would keep coming back to there location always great service when I go will recommend more people to go to this location

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you Chris for the 5 star shoutout for Duval Acura's service team. Your recommendation is greatly appreciated.

Great service

5.0
by Vickie on Feb 14, 2022

Always a great experience and friendly service. Merrick and Alicia are very professional in meeting the needs for my car. I trust them 100% and would recommend them to everyone.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Duval Acura appreciates your 5 star review for Merrick, Alyssa and our entire service team. We love to hear from 100% satisfied customers.

Great job

5.0
by Chuck Stroh on Feb 12, 2022

The service reprehensive took the time to make the experience personal and showed he truly cared cared that my needs were met. He kept me informed through the process.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Duval Acura is honored to receive your 5 star review for our service team. The Duval Difference has a focus on clear communications and great time management.

Exceptional

5.0
by John S on Jan 30, 2022

The service and the service manager at Duval Acura was exceptional. I highly recommend their service department. The accommodations while you wait are truly great as well. They service your vehicle right the first time.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Duval Acura appreciates your 5 star review John, recognizing our top-notch service team and facility.

Great Experience

5.0
by Barry Aycock on Jan 30, 2022

Duval Acura staff from the salesperson to the sales manager were patient regarding all questions, informative and detailed when helping set up our new RDX. They were even able to lower our lease price using Acura incentives that became available after we had agreed to a slightly higher price.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Barry for providing your Duval Difference buying experience with 5 stars. Duval Acura makes your experience real fair, real fast and real friendly. Enjoy your new Acura RDX.

Transmission shifting

5.0
by Chuck on Jan 28, 2022

The vehicle was not shifting from a lower gear to a higher gear. The Acura dealership reviewed the transmission log and didn't find any issues. One service department managers took me for a drive and discovered that I had shifted to car to the 'sport' mode accidentally. I was quite relived the transmission was fine and it was an 'operator' error causing the issue.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

So glad our Duval Acura team were able to diagnose your concerns and get you back on the road with no issues. We appreciate your 5 star feedback Chuck.

Honda Pilot Service

5.0
by Doug R on Jan 24, 2022

Khalil and the rest of the Duval Team took great care of me, even though I brought in a Honda vehicle. I would recommend this dealership to anyone, driving any brand of car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Duval Acura is happy to service all makes and models. Thank you for acknowledging Khalil and our entire service team with 5 stars Doug.

great as always service complete

5.0
by Art on Jan 23, 2022

My service writer Arick treats me always like part of the duval family he details my cost and estimates my wait time service was very short in out complete thank you all at duval acura

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

The Duval Difference strives to make your service visits an excellent customer experience. Duval Acura focuses on clear communications, great time management and overall 100% customer satisfaction.

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