Duval Acura

4.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Sales Team

WILLIAM D. ISOM headshot

WILLIAM D. ISOM

Finance Manager 5.0 (79 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years
ARICK D. ARMENTA headshot

ARICK D. ARMENTA

Service Advisor (51 Reviews)
KHALIL R. MERCADO CORREA headshot

KHALIL R. MERCADO CORREA

Service Advisor 4.5 (49 Reviews)

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Duval Acura are from Cars.com and DealerRater.com

2394 reviews

New Car Purchase

5.0
by Rich W on Apr 27, 2022

Working with Nash was smooth, quick and efficient; there was absolutely no pressure to purchase. When the time comes again for our next Acura, Duval Acura and Nash are top of list.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks Rich for putting Nash and Duval Acura on the top of your preferred dealership list. The Duval Difference buying process includes our sales associates being paid on volume and customer satisfaction - not commission - so you know you are getting the best vehicle at the best price for your needs.

Best service dept in Jax

5.0
by Becky Romig on Apr 23, 2022

I have been a Duval Acura customer for 20 plus years. I can’t imagine going anywhere else. They have exemplary customer service! Best dealership in Jax!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Duval Acura accepts your 5 stars and appreciates all the recognition. Thank you Becky for your loyalty and continued business. It is customers like you that make us want to provide the best customer service in North Florida.

Great

5.0
by Great on Apr 23, 2022

I went to Acura in orange park but they mark up their cars. I decided to go to duval acura and had a great experience with Nash and Anthony.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the Great 5 star review for the Duval Difference buying process. Duval Acura provides the best price upfront so you can avoid any back and forth, getting you the best vehicle for your needs. We make it real fast, real fair and real friendly.

Hector Castaneda

5.0
by Theresa Merriam on Apr 13, 2022

Hector was helpful, answered all my questions and made the process for getting my lease set up. Best and most friendly car experience ever !!! Even the financial part was comfortable.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks Theresa, Duval Acura appreciates your 5 star review for your Duval Difference experience. We make car buying real fair, real fast and real friendly.

Khalil Mercado

5.0
by J. Smith on Apr 11, 2022

Khalil is amazing as usual. He got me in for an oil change before I went out of town and it was very important. I appreciate Khalil and his genuine kindness!!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Khalil is an outstanding advocate for the Duval Difference in our service department. Thank you J. Smith for your continued business with Duval Acura and for the 5 star feedback on your recent visit. Glad we can help you with your oil change before leaving town.

On the road again! 🙂

5.0
by Curtis Wycklendt on Apr 07, 2022

Our Duval service experience, while on vacation from Wisconsin with a blown tire and damaged rim, having driven many miles on our doughnut spare tire was; fast, professional, less costly than a tire shop, with pleasant greetings. We were on the road feeling extremely satisfied after our experience and conversations with Eric and thr technician. Thanks for your help and comments!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Duval Acura is more than happy to help all vacation travelers. Thanks for letting us know you discovered the Duval Difference - fast, fair and friendly service. Safe travels and stop by the next time you are passing thru just say hi!

Oil and filter change service

5.0
by YH on Apr 07, 2022

Robin was a great service advisor. I will recommend her. I felt welcomed and was greeted when I opened my car door. Great customer service.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

The Duval Difference shows from start to finish with every service visit. Robin is a wonderful advocate for the Duval Acura service team. Thanks YH for the 5 star review.

Nash Ibrahim was our car salesman and Sam Fakhouri was

5.0
by kenziekaye21 on Apr 03, 2022

Nash Ibrahim was our car salesman and Sam Fakhouri was our financial agent. They were both amazing and made buying a car easy and enjoyable! We highly recommend Duval Acura and appreciate everything they did for us!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service

5.0
by XMan on Mar 30, 2022

Arick was GREAT! Service with a smile and a loaner. Not many dealerships still offer loaner vehicles. Prices were fair and competitive. Greta experience with every visit without the pressure of spending more money. Recommendations are always given to prolong the life of the vehicle, but there’s never pressure.

Customer service 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks XMan, you have touched on some of the great features of the Duval Difference - complimentary transportation offered with every service appointment and complimentary multipoint inspection offered to keep you up to date on the health of your vehicle for current and future visits. Duval Acura appreciates the 5 stars.

Great car buying experiencs

5.0
by Derin Stewart on Mar 23, 2022

Tim was very helpful, knowledgeable about the cars, the finance process and the paperwork. He was pleasant and patient. He made the whole car buying experience relatively easy. He stayed way past closing time to make sure we are taken care of. We appreciate his help

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

The Duval Difference provides a real fair, real fast and real friendly buying experience. Thank you Derin for the 5 star recognition for Tim and the entire sales team at Duval Acura.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.