Digital Auto LLC

2.6

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

45 cars available See all Cars

Dealership reviews

2.6
Rating and reviews of Digital Auto LLC are from Cars.com and DealerRater.com

46 reviews

Waste of time-Jimmie is incompetent

1.0
by J.S. on Oct 18, 2021

Jimmie Fox at Digital Auto doesn’t understand financing. I asked a ton of questions before I got there because I recently moved and have had uneven income. I asked if an offer letter for a job I was going to start in less than a week was sufficient. He said yes. Stated multiple times I would have no problem getting a loan if able to prove minimum income of $1500 a month and provide an offer letter (all of which I did). When I got there the car wasn’t ready to be test driven. This delayed getting paperwork started. It took him almost two hours to comprehend my paycheck situation and do simple math in addition to having to call the bank multiple times to ask questions he should have known the answers to. At 4:57 pm I asked if the bank was going to close soon and whether that would be an issue. He stood up, accused me of being rude and told me he refused to sell me the car “the way I was acting.” We wasted 6 hours of driving round trip trying to buy this car because that guy didn’t know how to do his job and decided to be an xxxxxxx.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Vehicles Are Not As They Appear Online

1.0
by Alexander Nicely on Sep 01, 2021

In September of 2020 I drove 4.5 hours from Nashville to look at a V8 4Runner at this dealer. I was told the vehicle was in great condition over the phone. I got there and the vehicle had a cracked dash and cracked tail light. We took the vehicle on a test drive and five minutes into the test drive 5 lights including the check engine light came on on the dash. We immediately drove back to the dealer. When asked if we liked the vehicle we explained what happened. The sales person responded with "wow" and waived good by. I Would not reccomend Digiatal Auto in Lexington to anyone.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Never Again!

1.0
by James Phelps on Aug 31, 2021

Found a 2016 Honda Civic EX-L on Marketplace for $15,549. I went Monday morning to look at the car. I looked it over, drove it and was ready to buy it. I sat down with their finance/sales person. He never said good morning, how are you today, nothing, just sat at his desk and started punching numbers. Didn’t ask me about financing, cash down or anything. Finally turned around and said that’s going to be $17, 456 I asked him what the price of the car was and he started giving me tax, title, and license, nonsense. I said no, what’s the actual price of the car? He said it’s $15,995. I pulled up the marketplace ad and told him it was $15,549, he said “no its not”. I held up my phone and said, “here look,” to which he turned his monitor around and so “no, you look”. I stood and told him we didn’t have anything else to talk about and walked out. Very Rude, arrogant individual! I’ve never been to a car lot and dealt with anyone as rude as him. I’ll do my best to keep everyone I know from shopping there. Actually considering running a newspaper ad to let people know how they are.

Customer service 1.0 Buying process 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Rude Customer Service

1.0
by Dwayne Hunsucker on Aug 19, 2021

I bought a Mini Cooper from them through an auction 42 days before they produced the title. They never would return the call to the auction house, so I took it upon myself to call and see if I could get the matter resolved. The first day I called, they told me title clerk had left for the day and to call back before 10 the next day and they would help. Today, I call back and a jerk named Shaun I think answered and I ask to speak to the title clerk and he said why. I told him what I needed and he said dont call here anymore, that its between me and the auction. I told him that if they dont send the title to the auction then its between me and them. The jack xxx then hung up on me.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Fine car, typical higher quality used dealership

5.0
by KY Buyer on Aug 12, 2021

Bought a Prius from them in August of 2021. Quality car, good price. No complaints. -Look- Saw the negative reviews for these guys and was a little discouraged, but here's the deal - they're a used car lot. They buy and sell cars en masse and used cars aren't new. Typically, these guys barely know more about the car than you do because there's no way for them to. You don't want a bad deal, they don't want to sell a bad deal. No one wants the hassle. So when you test drive, pay some money and drive it to a dealer for inspection. Don't want to do that? Then you roll the dice just like they do.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Would not go here.

2.3
by Car Shopper on Apr 17, 2021

Only wanted to check out one Toyota Prius for my sister. They have 7 on the lot, only 3 are operational, pretty sure they used the junk ones to slap together the running one. The one we looked at Literally stopped running on the lot. Was also told after making a cash offer that someone had literally just bought the car we were looking at. There was no one else on the lot. Probably will no be going to these guys again.

Customer service 4.0 Buying process 1.0 Quality of repair 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

got a steal

4.0
by devin rarrieck on Apr 08, 2021

I bought a nissan 370z with 112k miles at this place for, after taxes, 11.5K just a little over two years ago. Now it has over 125k miles on it and of course modified it and so far zero major problems. Still runs like a clock. Although check engine light came on after a week of owning it and has been on ever since. The only thing that kept me from giving 5 stars was i was promised all i needed to bring to get the car was the down payment and proof of insurance. I get there and im asked for proof of income and proof of my home address. So i that doubled the time it took for me to buy the car trying to get those things that werent mentioned in me needing to purchase the car. Still a got this great car for a great price though.

Customer service 5.0 Buying process 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Delivered vehicle in damaged condition.

1.5
by Dale Morrow on Feb 04, 2021

I purchased a 2012 Toyota Sequoia and requested delivery. Dealer told me the next day that the catalytic converter had been stolen over night. When the vehicle was delivered it was not properly repaired, pretty much hacked it back together. Did not have original style parts and was completely missing an o2 sensor. Made an otherwise good deal a very Bad deal!!!! Very disappointed.

Customer service 1.0 Buying process 3.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

not telling the true

1.0
by Dan Glez on Jan 11, 2021

I called the dealer about a truck they have. Mike answered the phone with the worst attitude ever. I asked a few questions about the truck specially about the feature that I know the truck didn’t have but they were advertised. He confirmed the features and of course the truck did not have them. How I know I used to have one and I am very familiar with this specific model. I asked the question to see how honest they were. If they are lying now with something so obvious. just imagine what will happen later. Staying away from this dealer.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Buyer Beware

1.0
by Don't Believe the Lies on Dec 22, 2020

Buyer Beware!I spoke with a Digital Auto salesman at length vetting the car we were interested in before driving the 2 hours to Lexington to purchase it. He assured me the car had not been involved in any accidents and he sent me the CarFax showing that the title was clean. We bought the car on a very rainy day knowing it needed new tires and brakes, only to get it home to our mechanic who quickly saw that the car had been badly wrecked and major body work had been done to the rear of the car (bumper and 2 back fenders) -- and not done well.  I felt that the salesman was not forthcoming with information when I asked outright if the car had been in any accidents. This dealership is preying on the naivety of its customers. When I called and spoke to the manager, he said that we got a great deal on a car that is mechanically sound and we should be happy with that. This outright attitude of "what you don't know won't hurt you" is unacceptable and I pushed to return the car. He reluctantly said we could return the car but would forfeit $600 of the money we paid. Bottom line: REALLY SHADY DEALER! The old adage "if it seems too good to be true it probably is" rings true at Digital Auto!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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