Denton Chrysler Dodge Jeep Ram

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Sales Team

Rick Wick headshot

Rick Wick

General Manager (26 Reviews)
Dealer Experience 43 years
Dealership Experience 17 years
Tim Donahue headshot

Tim Donahue

New and Pre-owned sales (17 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Mark Engman headshot

Mark Engman

CDJR Sales (15 Reviews)
Dealership Experience 5 years

Cars on the lot

78 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Denton Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

71 reviews

Excellent Experience

5.0
by Bill Meyer on Feb 26, 2014

I recently had an Excellent experience purchasing my 2013 Jeep Wrangler. Don Stearns was straight forward business man with no hassles and answered all my questions. In and out service, vehicle delivered as promised, cleaned and shined, full tank of gas, etc. First class service in my car buying experience!!! Thanks Don!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great experience, thanks Donny

5.0
by n8dog on Jan 25, 2014

The perfect mix of "no pressure" while at the same time conveying to me the earnest wish to find the right deal to make me happy. Great experience. Nice people.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Purchased 2013 Dodge Caravan

5.0
by JKCity1959 on Sep 19, 2013

this by far has been the best car buying experience. Classic Denton and Chad Williams were quick to respond to my online inquiry. Chad was upfront and honest and didn't try to mislead me or my husband. At no time did we feel pressured or coerced; we arrived at 5:15 and were heading home with our new van by 8:00pm. Chad is one of the best! Very impressed with everyone we encountered and we will happily make the drive again, - we had passed two other Dodge dealerships on they wat to Denton. Smoothest car deal we've had and we have bought alot of cars in our family - 12 in the past 10 years. We will definetly be back !

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Awesome experience!

5.0
by AllisonTX on Aug 08, 2013

Had a great car buying experience for the first time in my life here! They are fantastic! Regardless of what you are looking for, odds are they can help you. I felt great about my purchase and will NEVER go to another dealership. Thank you to you all!!!!!!!!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Easiest car buying experience I've had

4.8
by Brett Grand Cherokee on Aug 04, 2013

I had done my homework and knew the prices I wanted and they made it happen, where as other dealers just wanted to haggle and play the dumb car dealer games. I will do business there again.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

FINAL UPDATE - 300M in Denton

2.5
by 300M_in_Denton on Jul 26, 2013

This is the final update of this experience. I'll summarize. 2004 Chrysler 300M has engine light and oil light on and wouldn't pass inspection. Took it in to Classic and they replaced two sensors, gas cap, and cleaned oil wire connectors. It passed inspection. 20 days later both lights came back on. They kept the car 2 days and provided several diagnosis' from rebuild engine to faulty wiring due to a minor oil leak. I asked if they could do an appraisal for trade in. We were actually on their car lot looking at cars when we got the call that the 300M was ready. The sales manager was friendly. I understood that the car has problems and will continue to have problems in the future. He understood that there were representation and communication problems on their part. I asked if the $750 initial repairs were really necessary ...they said they were. He said they fixed my car and it was No Charge (wow!). Their appraiser put a $1200 value on my car. On the way home my wife and I were talking about buying a new Mazda 3..................................................... THAT...is when the oil light and engine light came back on. Several emails and phone calls later.....I'm stuck. I basically paid $750 only to have my car pass inspection. The problems still exist. Their car appraisal was insult added on to injury. I get a call from their Sales Manager - Rick Wick - who says and I quote, "...is there any way we can offer you top dollar for your car as trade in for a new Chrysler?" To which I told him that they already offered me bottom dollar for it. He wasn't aware....I later get a call saying that the car was indeed undervalued. well.... We already traded in the car....for more than double what they offered...and bought a Toyota Scion somewhere else.....even though my wife loved the Mazda 3 and Consumer Reports says that it is a good car.

Customer service 3.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

New Car

5.0
by R & M Sofio on Jul 26, 2013

The Mazda dealership of Denton is the place to purchase a new car. The salesmen are extremely knowledgeable about every aspect of every car on the lot. The atmosphere is inviting and comfortable, you feel like family by the time you leave there.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Service Department - not favorable

2.0
by 300M_in_Denton on Jul 23, 2013

07-22-2013 3:20pm. - 20 days ago I brought my 2004 Chrysler 300M in for service because it would not pass inspection. I stated...and it is written on the service ticket....that the engine light is on and the oil light comes on intermittently. $750.00 later....they replace a CAM sensor, an O2 sensor, Gas cap, change oil, clean the oil wiring connector...then they successfully inspect the car. Today, 20 days later - I bring the car in at 8:30 am because once again....the oil light intermittently comes on...and the engine light came on. I was told "well, you won't be charged a diagnostic charge" and they'd get back with me. I wait 6 hours. Frustrated, I call the dealership and was told that the tech assigned to my car was out test driving another car. I was told, "he hasn't looked at yours yet, you are next in line." I asked and was told that it is not normal to wait over six hours for a diagnostic status. I was told, "we are very busy". So....two things: 1. Exact same symptoms....$750 dollars and 20 days later....they didn't fix my problem. 2. I don't hear from the dealership, I had to call them....poor follow up...poor customer service. UPDATE 1: 4:00pm. I was stewing so I called the service departmanent manager, Don. I politely explained my situation and emphasised that "If I was told that my car would be ready tomorrow....I could plan on getting a ride home from a co-worker...and I would know what to expect...I wouldn't sit by the phone waiting." I told Don that it wasn't good customer service....a two minute call is not that difficult. Don exptects the car won't be ready by the 7pm quitting time so he offers me a rental car for one day. I decline (I thought that was nice). I told Don that my point of contact would change at 4pm....asked him to let my customer service rep - Mike - know to call my cell phone vice work phone to provide me the diagnostic status... Don took down my name and contact information. Remember...at this point in time....I know absolutely NOTHING about the status of my car. UPDATE 2: 5:30pm. I got a call on my cell from Mike. He asked if I got his message he left on my work phone. I told him that I asked Don to give him the change in contact information....that he was supposed to call my cell phone. It doesn't really matter who messed up...either Don or Mike....it is now 5:30pm and I'm just now....9 hours later....gettting my diagnostic status. Seems there is another "T2" sensor or something in the manifuld that has a problem. So now I wait until tomorrow morning to see how much it will cost or...if there is another delay.

Customer service 1.0 Quality of repair 2.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Best place to buy a car ever!!!

5.0
by Pat McCurley on Jun 02, 2013

I really don't know how to say this.... I am old and this is the first car I have ever purchased in my whole life that was fun, a breeze and fast!!! You made it all so simple!! I arrived a little after 2:00 on a busy Saturday afternoon and I was driving my beautiful new/used car home at 4:15!!! Never seen anything like it!!! Don Stearns, you are definitely on my list to tell the world to come see you!!! Thank you so much!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Experience

4.8
by Adam Saab on May 31, 2013

I've purchased a dozen new cars, but have never had an experience as smooth as this one. Chad Williams was quick to respond to my online inquiry. He quickly pointed out that the vehicle I was interested in received slight hail damage the night before, so the vehicle was discounted. He got an immediate estimate of the repair cost and provided to me. I decided to make the journey to the dealership and wasn't disappointed. Chad was upfront and honest and didn't try to mislead me. He offered to show me other vehicles if I preferred, but made me a deal that I couldn't refuse. There was no pressure at any point in the process. Chad answered all my questions and helped get me setup. Kenny in finance was quick and to the point. He didn't attempt to pressure me and had me in/out of his office in 10 mins, all paperwork signed. Very impressed with everyone I encountered and I will happily make the drive from Garland and pass 3 other Dodge dealerships to buy from them again.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.