Denton Chrysler Dodge Jeep Ram

4.2

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Sales Team

Rick Wick headshot

Rick Wick

General Manager (26 Reviews)
Dealer Experience 43 years
Dealership Experience 17 years
Tim Donahue headshot

Tim Donahue

New and Pre-owned sales (17 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Mark Engman headshot

Mark Engman

CDJR Sales (15 Reviews)
Dealership Experience 5 years

Cars on the lot

80 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Denton Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

71 reviews

Terrible Service Department!

1.0
by BW on Jul 27, 2022

By far the worst service department I have ever used. The communication with customer and service rep is non existent! Also, the rental car situation is a joke.. First time getting rental took over 2 hours. Second time it was 1.5 hours. Jake was my service rep and he DOES NOT CALL you back to tell you what is going on with your vehicle. My wife and I purchased a 2022 Ram 2500 in February and it has been back to Denton Ram 3 times now for the 12" screen not working properly. Last time Jake said a part was ordered for the screen to make repair, I contacted them back after 2 weeks and was told its still on order... I call at 3 weeks and spoke to a lady and she said a part was never ordered and that it needed to come back in for a " Re- Flash" took vehicle back and was told there is nothing that they can do and that Ram was coming out with new update by the end of 2022... If you decide to use this dealership and service department make sure Jake is not you advisor! You will be very disappointed when you are left without answers and no call backs! After sales support is huge and a quality service department goes a long ways. Remember this review when you decided to buy from Denton Ram.

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Walter Adams General Manager walteradams@dentondodge.com

Blessing!

5.0
by Victor Wingfield on May 25, 2022

Wow! What an amazing day at Denton dodge I was absolutely impressed and taken away by not only the excellent customer service by this fine establishment but overall satisfaction for simpler terms. I am so blessed that I was able to work with someone like Nicholas Adams! This guy is not only just knowledgeable but very family, friend, and individual needs orientated. Nicholas assisted me as if I was his only client of the day, for anyone who this is their first time purchasing a vehicle I highly recommend Nicholas Adams even if this is not your first time I can let you know that personally, Nicholas is the type of well-rounded guy that you want to hang out with after work, he is not just a salesman he is a legit friend that is not going to steer you wrong in fact this guy has your absolute best interest. Even if you are just coming in to look around I suggest you just add on Nicholas for the tag along for a more comfortable, enjoyable, and well-rounded experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Victor, Thank you for the incredible review of Denton CJDR and Nicholas Adams! I am always happy to hear that our guests enjoy their experience with us! We truly appreciate your business and look forward to visiting with you again! Take care until next time! Walter Adams General Manager 940-395-9500 walteradams@dentondodge.com

Horrible experience

1.0
by Kevin E on Apr 30, 2022

Cannot imagine a worse purchasing experience. From ghosting you during months to make up reasons for having canceled your order. It's been over a month and they still have not refunded the deposit. I guess that's their real income souce

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Kevin, The General Manager looked into this and he and I spoke with you this morning. It appears you disputed the charge with your bank and so funds were never transferred to us. Lessa Popham Customer Relations Manager lpopham@dentondodge.com 940-343-6971

Poor service

1.0
by Jim on Nov 15, 2021

If you want good or great service....avoid this place. Their service department is great, but scheduling, reception, getting someone on the phone to talk to are the problem. THe receptionist is ignorant and has no clue what planet she is on. The scheduler should be working at Walmart as the greeter.

Customer service 1.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jim, I do apologize that this was your experience. We recently changed ownership and so our phone numbers and system has completely changed. It would be a great help if I could learn what phone number you used so that we may look into this issue to find a resolution. Walter Adams General Manager- Denton CJDR 940-395-9500 walteradams@dentondodge.com

Unprofessional

1.0
by Anonymous on Aug 09, 2021

We recently purchased a car here in the used car dept. During this process we witnessed our sales person Jessica was making several racist statements and slurs about other individuals that were there who were of color. Although others laughed a long with it, we were highly offended. We have been Living in Denton a very long time and we have developed a strong business relationship with classic of Denton You guys have always been our go to , when we purchase vehicles. Sadly, this will be our last purchase. Not only was Jessica unprofessional, her conduct and remarks were idiotic and very disrespectful. We will no longer be referring our friends and family here as we have done in the past. No customer should have to be subjected to this nonsense when conducting a business transaction of EVER for that matter. It is my hope that you guys will take this as serious as we have and address the issue immediately. Word of mouth can ruin a business and Jessica has completely ruined this Dealerships reputation.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (940) 498-9800 at your earliest convenience and we will do our best to resolve this with you.

Denton Classic PreOwned TERRIBLE

1.0
by Jamie Elizabeth Wardrup on Mar 28, 2021

BUYER BEWARE! WORST CUSTOMER SERVICE EVER! From start to finish the worst experience I have ever had at a car dealership. I usually always go to James Wood and/or Bill Utter Ford and have the best service but I decided to take a chance on Classic of Denton. Unfortunately for me it was the wrong choice and it ruined my weekend and I will NEVER return to another Classic dealership again. Now let me tell you why I feel this way. I walked into the dealership on March 26, 2021, around 10 am and it took a few minutes for any of the sales associates to even assist me. Whenever someone decided to help me in purchasing a vehicle I was shown around the lot and went to test drive a Nissan Rogue. My sales associate Markous Williams promised that my current vehicle would be appraised while I was test driving but this was a lie. I went to test drive the Nissan for about 20 minutes as I pulled back up to the dealership the appraiser was just walking out to inspect my trade-in vehicle. After waiting about another 15 minutes I finally received my quote. I was told that the finance portion of the car buying process would only take 45 minutes tops but that was lie number 2. Since I found out that they let another customer cut in front of me because they had a cash offer. I ended up waiting 2 hours and not leaving the dealership. Day 2 of this nightmare March 27, 2021, I called Denton Classic dealership around 2:15 pm my sales associate Markous Williams assured me that my vehicle would be ready for pick up in a “1 hour and 30 min tops” I arrived at the dealership around 3:45 pm. I showed it to my friend and our kiddos who are both 3 years old who was ready to go to a trampoline park. My car was still not ready even though it had already been almost 2 hours. My sales associate lied to me for the third time by not giving me an accurate eta for my vehicle. Then repeatedly lied again by saying “10 to 15 min tops” for the car to be fully ready. By this time both of the toddlers are already getting restless. My friend had to go into the dealership to figure out what was taking so long. She was informed by Markous that this situation was not his fault but another sales associate Josh Grady since he took care of his customers by putting their vehicle before mine. To ensure the rest of the detailing was done quickly she had to stand over and supervise everything was being completed. My sales associate never took responsibility for any wrongdoing by wasting my time instead he started flirting with my friend and me along with his fellow associate Josh Grady. Instead of what I thought would be a quick 10-minute visit turned into 2 hours. I wish that was the end but I drive off and realize that my gas tank is less than ½ tank but unfortunately I am already having issues with my Nissan regarding the driver door.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jamie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (940) 498-9800 when you have a chance. Thank you, and we look forward to hearing from you.

Jamie, Thank you for giving us the opportunity to address these issues with you and with our staff. Our Pre-Owned Sales Manager Don Stearns said he spoke with you about what occurred and was also able to get you set up with a Service contract on your vehicle. I apologize again for the experience you had with us here at Classic of Denton Pre-Owned and do hope to do better in the future.

Good experience here

5.0
by Patrick on May 19, 2020

Jorge, Mike, and Rick were all super helpful. They worked hard to get me the deal I needed. I love my new 2020 Ram. Definitely reccomend and will return for my next one.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Patrick, Thank you so much for the wonderful review of Classic CJDR and our staff! We appreciate you taking the time to let us know you enjoyed your visit and we look forward to seeing you again! Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

Not good at following up

3.0
by WC817 on Nov 24, 2019

Was interested in a used vehicle. The sales person did not seem very interested in selling a car, I had to contact him several times in following up about financing. The guy in finance said he would call me back - been over 2 weeks, still waiting. I noted the car was sold to someone else since.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

WC817, I am very sorry to hear that you had a bad experience at our Classic Pre-Owned store. Please contact my by phone or email when you have the time so that I may learn more about what happened. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

The worst service ever

1.0
by Langford on Aug 22, 2019

Don’t use these guys for service, they do not do what they tell you they are going to do, when you make an appointment for service, it means nothing, we had a 10:00 am appointment for Thursday of last week and it is Friday of the next week and they are just now working on our truck, which we were told would be done Wednesday afternoon. It’s now Friday afternoon and now they can’t get it done because they don’t have the parts, DON’T BELIEVE ANYTHING THAT THEY TELL YOU, because they will disappoint you, avoid this place

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Langford, Thank you for taking the time to speak with my Customer Relations Manager last week. I do apologize that your visit with our Service Department was not a smooth one. I was informed the vehicle was ready for pick up on Friday as discussed. If you have any further questions, please reach back out to us so that we may assist. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

Repair process

3.0
by kirby9525 on Mar 18, 2019

This is an update to my previous review on the repair and service process. The dealership has now provided a loaner vehicle while a repair/download is in progress.

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kirby Just got information on Friday 04/12/19 for repairs and are going to be done this nest week to resolve FCA came out with a technical service bulletin to address your concerns Rick Wick General Manager 214-676-0982 cell rwick@classicofdenton.com

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