Denton Chrysler Dodge Jeep Ram

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Sales Team

Rick Wick headshot

Rick Wick

General Manager (26 Reviews)
Dealer Experience 43 years
Dealership Experience 17 years
Mark Engman headshot

Mark Engman

CDJR Sales (15 Reviews)
Dealership Experience 5 years
Sara Douglas headshot

Sara Douglas

CDJR Internet Sales (14 Reviews)
Dealer Experience 22 years
Dealership Experience 2 years

Cars on the lot

69 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Denton Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

69 reviews

Horrible experience

1.0
by Kevin E on Apr 30, 2022

Cannot imagine a worse purchasing experience. From ghosting you during months to make up reasons for having canceled your order. It's been over a month and they still have not refunded the deposit. I guess that's their real income souce

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Kevin, The General Manager looked into this and he and I spoke with you this morning. It appears you disputed the charge with your bank and so funds were never transferred to us. Lessa Popham Customer Relations Manager lpopham@dentondodge.com 940-343-6971

Poor service

1.0
by Jim on Nov 15, 2021

If you want good or great service....avoid this place. Their service department is great, but scheduling, reception, getting someone on the phone to talk to are the problem. THe receptionist is ignorant and has no clue what planet she is on. The scheduler should be working at Walmart as the greeter.

Customer service 1.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jim, I do apologize that this was your experience. We recently changed ownership and so our phone numbers and system has completely changed. It would be a great help if I could learn what phone number you used so that we may look into this issue to find a resolution. Walter Adams General Manager- Denton CJDR 940-395-9500 walteradams@dentondodge.com

Unprofessional

1.0
by Anonymous on Aug 09, 2021

We recently purchased a car here in the used car dept. During this process we witnessed our sales person Jessica was making several racist statements and slurs about other individuals that were there who were of color. Although others laughed a long with it, we were highly offended. We have been Living in Denton a very long time and we have developed a strong business relationship with classic of Denton You guys have always been our go to , when we purchase vehicles. Sadly, this will be our last purchase. Not only was Jessica unprofessional, her conduct and remarks were idiotic and very disrespectful. We will no longer be referring our friends and family here as we have done in the past. No customer should have to be subjected to this nonsense when conducting a business transaction of EVER for that matter. It is my hope that you guys will take this as serious as we have and address the issue immediately. Word of mouth can ruin a business and Jessica has completely ruined this Dealerships reputation.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (940) 498-9800 at your earliest convenience and we will do our best to resolve this with you.

Denton Classic PreOwned TERRIBLE

1.0
by Jamie Elizabeth Wardrup on Mar 28, 2021

BUYER BEWARE! WORST CUSTOMER SERVICE EVER! From start to finish the worst experience I have ever had at a car dealership. I usually always go to James Wood and/or Bill Utter Ford and have the best service but I decided to take a chance on Classic of Denton. Unfortunately for me it was the wrong choice and it ruined my weekend and I will NEVER return to another Classic dealership again. Now let me tell you why I feel this way. I walked into the dealership on March 26, 2021, around 10 am and it took a few minutes for any of the sales associates to even assist me. Whenever someone decided to help me in purchasing a vehicle I was shown around the lot and went to test drive a Nissan Rogue. My sales associate Markous Williams promised that my current vehicle would be appraised while I was test driving but this was a lie. I went to test drive the Nissan for about 20 minutes as I pulled back up to the dealership the appraiser was just walking out to inspect my trade-in vehicle. After waiting about another 15 minutes I finally received my quote. I was told that the finance portion of the car buying process would only take 45 minutes tops but that was lie number 2. Since I found out that they let another customer cut in front of me because they had a cash offer. I ended up waiting 2 hours and not leaving the dealership. Day 2 of this nightmare March 27, 2021, I called Denton Classic dealership around 2:15 pm my sales associate Markous Williams assured me that my vehicle would be ready for pick up in a “1 hour and 30 min tops” I arrived at the dealership around 3:45 pm. I showed it to my friend and our kiddos who are both 3 years old who was ready to go to a trampoline park. My car was still not ready even though it had already been almost 2 hours. My sales associate lied to me for the third time by not giving me an accurate eta for my vehicle. Then repeatedly lied again by saying “10 to 15 min tops” for the car to be fully ready. By this time both of the toddlers are already getting restless. My friend had to go into the dealership to figure out what was taking so long. She was informed by Markous that this situation was not his fault but another sales associate Josh Grady since he took care of his customers by putting their vehicle before mine. To ensure the rest of the detailing was done quickly she had to stand over and supervise everything was being completed. My sales associate never took responsibility for any wrongdoing by wasting my time instead he started flirting with my friend and me along with his fellow associate Josh Grady. Instead of what I thought would be a quick 10-minute visit turned into 2 hours. I wish that was the end but I drive off and realize that my gas tank is less than ½ tank but unfortunately I am already having issues with my Nissan regarding the driver door.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jamie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (940) 498-9800 when you have a chance. Thank you, and we look forward to hearing from you.

Jamie, Thank you for giving us the opportunity to address these issues with you and with our staff. Our Pre-Owned Sales Manager Don Stearns said he spoke with you about what occurred and was also able to get you set up with a Service contract on your vehicle. I apologize again for the experience you had with us here at Classic of Denton Pre-Owned and do hope to do better in the future.

Good experience here

5.0
by Patrick on May 19, 2020

Jorge, Mike, and Rick were all super helpful. They worked hard to get me the deal I needed. I love my new 2020 Ram. Definitely reccomend and will return for my next one.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Patrick, Thank you so much for the wonderful review of Classic CJDR and our staff! We appreciate you taking the time to let us know you enjoyed your visit and we look forward to seeing you again! Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

Not good at following up

3.0
by WC817 on Nov 24, 2019

Was interested in a used vehicle. The sales person did not seem very interested in selling a car, I had to contact him several times in following up about financing. The guy in finance said he would call me back - been over 2 weeks, still waiting. I noted the car was sold to someone else since.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

WC817, I am very sorry to hear that you had a bad experience at our Classic Pre-Owned store. Please contact my by phone or email when you have the time so that I may learn more about what happened. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

The worst service ever

1.0
by Langford on Aug 22, 2019

Don’t use these guys for service, they do not do what they tell you they are going to do, when you make an appointment for service, it means nothing, we had a 10:00 am appointment for Thursday of last week and it is Friday of the next week and they are just now working on our truck, which we were told would be done Wednesday afternoon. It’s now Friday afternoon and now they can’t get it done because they don’t have the parts, DON’T BELIEVE ANYTHING THAT THEY TELL YOU, because they will disappoint you, avoid this place

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Langford, Thank you for taking the time to speak with my Customer Relations Manager last week. I do apologize that your visit with our Service Department was not a smooth one. I was informed the vehicle was ready for pick up on Friday as discussed. If you have any further questions, please reach back out to us so that we may assist. Rick Wick General Manager 214-676-0982 Cell rwick@classicofdenton.com

Repair process

3.0
by kirby9525 on Mar 18, 2019

This is an update to my previous review on the repair and service process. The dealership has now provided a loaner vehicle while a repair/download is in progress.

Customer service 3.0 Buying process 3.0 Quality of repair 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kirby Just got information on Friday 04/12/19 for repairs and are going to be done this nest week to resolve FCA came out with a technical service bulletin to address your concerns Rick Wick General Manager 214-676-0982 cell rwick@classicofdenton.com

Took 45mins to get help and i had to go get it

1.0
by Ruben Salazar Fuentes on Mar 16, 2019

False advertising. Got flyer to get a YETI cup was told they did not have ant. Drive 45 miles for nothing to even face and customer service

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Ruben Thank you for responding and providing my your address, I sent your Yeti Tumbler out to you today. Rick Wick General Manager 214-676-0982 cell rwick@classicofdenton.com

Not the usual "trip to the dentist"

5.0
by John Birt on Jan 16, 2019

Buying cars ranks just below going to the dentist!! However, this time we tried something new. We are regular listeners of the Jerry Reynolds "Car Pro" radio show and heard about the "special" relationships he has with certain dealers, including Classic Chrysler, Dodge, Jeep in Denton. We were directed originally to the the owner, Rick Wick, which gave us a "side-door" into the sales process. We were very impressed with the way we were treated by the entire staff, especially Patti "D" (sales advisor), Walter Adam (Gen. Sales Mgr.), and the finance folks. We purchased/ordered our new Pacifica van and it showed up within 4 weeks (even over the Holidays!!!). The main thing about working with these folks is that we were treated with respect and not like "fresh pieces of meat". They followed up with us after the purchase to make sure everything was still OK and if we had any questions. Competitive pricing and being treated professionally is what the car buying experience should be. We got both here at Classic of Denton.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

John Thank you again for taking the time to let us know how we did. We hope you have a great day! Rick Wick General Manager 214-676-0982 cell rwick@classicofdenton.com

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