DeMontrond Mazda

4.7

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Christopher Danzell headshot

Christopher Danzell

Elite Certified Sales Consultant 4.1 (192 Reviews)
Dealer Experience 13 years
Dealership Experience 13 years
Kenny Froisy headshot

Kenny Froisy

Elite Certified Sales Consultant 4.9 (98 Reviews)
Dealer Experience 11 years
Dealership Experience 9 years
Mirza Beg headshot

Mirza Beg

Master Certified Sales Consultant 4.9 (84 Reviews)
Dealer Experience 8 years
Dealership Experience 8 years

Cars on the lot

53 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of DeMontrond Mazda are from Cars.com and DealerRater.com

1068 reviews

Friendly, Attentive, Organized, Loyal, Excellent Customer...

5.0
by Gissel on Jun 28, 2021

Friendly, Attentive, Organized, Loyal, Excellent Customer Service, Clean, Car Availability

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Gissel, thank you so much sharing such kind feedback with us! We sincerely appreciate your business and do look forward to assisting you with any of your future automotive needs.

Great experience meeting with Allan Cihlar, very...

4.5
by Momlife on Jun 25, 2021

Great experience meeting with Allan Cihlar, very professional and patient. Extremely knowledgeable answering all of my questions. Definitely look forward to working with him again!

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

We sincerely appreciate your positive review, Momlife! We are glad to hear that you were pleased with the service you received from Allan and we certainly look forward to serving you again, for any of your future automotive needs.

Great experience, family oriented, and great customer...

5.0
by Jorge M. Valtierra Jr. on Jun 25, 2021

Great experience, family oriented, and great customer care!!! I went in looking to price a SUV after going to a couple of dealership’s around. Right away Allan cihlar approach my family and myself outside in the lot (In mid summer), so we told and show him what we were looking for and right away he called one of his Coworker’s ( Kenny) and with in minutes he came out with keys and waters for all of us. The good/funny part was to show us their Cx-9 has a lot of room for our growing family, my wife, son, myself and both Allan and Kenny get in the car and told us “ see you’ll still have room of the newborn and one other person”. When we finally went inside we Allan showed us our options and packs with their great deals that stayed in our budget. Allan cihlar and the demontrond Mazda group stood out to us because unlike there competitors we stood outside for a good hour outside looking at cars then had to hunt down a salesman inside, wait for them again just to help us ( to go talk to the boss to get us the best for us very couple of minutes, for hours). So needless to say I’ll be I’ll be a repeat customer

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jorge, thank you so much for recognizing your experience at DeMontrond Mazda. It's wonderful know that Allan and our team were so helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business!

If I could give this dealership a zero star I would!...

1.0
by robin_odonnell21 on Jun 24, 2021

If I could give this dealership a zero star I would! Absolutely the worst dealership I have Ever been to! We made a deal on a car I turned my car in at another dealership due to my lease being almost up we then took a cab to Mazda in Webster to get the car we agreed on. Found out once we got there that the sales person made a mistake on our offer so that offer was off the table I left with no car at all now no apology. We then had to get a ride back home 45 min away we were made another offer which I called about. I received a call back stating that the offer and the car was still available and he would call me back. I received no call back I then finally got a email response after I requested information on the offer wanting to know what was going on explaining that I never got the return call that was supposed to happen two days prior I was then told that car was sold!! So again no car! I was then asked if I wanted a quote on another car I told them yes was told they would get back to me on a quote on that one again no call back! They could careless to the fact that due to there mistake I have no car at all now I would never recommend anyone going to this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Robin, thank you for the feedback! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Information sent

Sales Associate was friendly, helpful and patient. I...

4.8
by Thankful on Jun 23, 2021

Sales Associate was friendly, helpful and patient. I appreciated that I was not pressured to buy. It took away the fear of buying a new car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent service, perfect car! The service I received...

5.0
by Alexissedehwilliams on May 31, 2021

Excellent service, perfect car! The service I received was fantastic, they really helped me find the best Mazda for me. I reccomend this place 100%

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the kind words and recommendation, Alexissedehwilliams! And Congratulations on your new Mazda! Please don't hesitate to reach out with any additional questions - we are here for you!

Chris helped us get a new CX30 explained everything about...

5.0
by Brand2 on May 24, 2021

Chris helped us get a new CX30 explained everything about all the tech and specs and made our buying experience perfect! Thanks so much for the new car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Brand2, thank you for your five-star review! I am glad to hear Chris could provide you with a quick and efficient car buying experience. We hope to see you again soon!

I purchased a Mazda5 from here that was used. Our sales...

2.2
by trodriguez on May 21, 2021

I purchased a Mazda5 from here that was used. Our sales man was great and we were told it was in excellent condition. IT WAS NOT!! Within 60 days of having the van the driver side axel shaft had to be replaced and the window regulator assembly has to be replaced. My mechanic did the axel shaft and the transmission fluid was BLACK. They refused to offer any assistance or compensation. Would not recommend this place to my worst enemy.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for the feedback, trodriguez. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into your most recent visit to our dealership?

Christopher, AK, and Oscar were all super helpful during...

5.0
by Emma MacInnes on May 20, 2021

Christopher, AK, and Oscar were all super helpful during my process of buying a new car. I would definitely go back and buy a car from the DeMontrond dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear that Christopher, AK, and Oscar were there to provide you with a five-star sales experience, Emma Maclnnes! We certainly do look forward to assisting you with all your automotive needs! Thank you for your feedback, and congratulations on your new vehicle!

Very fiendly folks. Josue was helpful throughout the...

4.8
by Christopher on May 19, 2021

Very fiendly folks. Josue was helpful throughout the buying process, and kept me informed of what stock the dealer had. I was looking for a specific trim what generally wasn't in stock, and he emailed me when the dealer managed to acquire one.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write about your experience, Christopher! It is great to know that Josue was able to provide you with a knowledgeable sales experience. Please feel free to call or stop by if there is anything else we can do to help you.

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