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Cars on the lot
I am looking to buy a new car. And I get the market is...
I am looking to buy a new car. And I get the market is currently in the dealers favor. But I have NEVER met a dealer that would not negotiate at all on a price with the exception of Carmax who outwardly displays it. I wanted a car that was coming in the dealership in about a month. It does not have any add ons yet as it has just made it to port. The manager (AK) came back with a price that was 382 more than I wanted to pay for a 45000 car. I told the dealer that if he could make it walk out for 45000, which is what I have for my current agreement that I have a deposit on, then I would gladly put a deposit down on it same day. He refused to even budge a bit. They added on nearly 1500 dollars worth of add ons. I was just asking for a reduction of 382. I don't think it was an unreasonable offer. But they would not budge. Well.... they are not the only dealer in the area that sells Mazdas. I will buy it from a company that is willing to negotiate a little. I will not be buying from this dealer. Not only that, but I emailed over a week ago to find out the cost and the availability on some parts for the car I do have a deposit on. And they have yet to get back with me. I asked the dealer (Chris) when the car I was looking for was coming in and he refused to tell me until I gave him my phone number. Since I refused to give him my phone number, he hung up on me. How rude! So... if you like to deal with dealers who are rude and feel that since the the economy is rough, they can just charge what ever...... then by all means, patronize this dealership. But if you want a fair dealer that is willing to negotiate a little.... and is respectful.... and actually answers questions..... Look elsewhere because you wont find that here.
Thank you for the feedback, lactosetheintolerant. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: firstname.lastname@example.org so that we may further look into this for you?
Well if your idea of response is to forward my concerns to AK who claims to be the manager but according to the website is not the general manager, then it is pointless. I went in to the dealership today to discuss the vehicle and was told by AK again..... you want the car... you buy it with the add ons... period. And no negotiation on the price at all. When I asked to speak to his manager, he said "I am the manager" I corrected him and I said, you are a sales manager... I want to speak to a General Manager" He said "I don't know what your problem is with understanding I am the manager" Nope.... not going to fly. I purchased the car from another dealer.... and they were willing to accept my offer since it was very reasonable. But what AK doesn't understand is that word of mouth goes a long way. And I will do everything possible to let friends, family and the general public know what a horrible dealership this is. And since AK was able to point out today that I left him a bad review....... You have my contact info... but.... lose it. I will also write in to Mazda to tell them of my experience. Oh... and I see how quickly you changed your website when I posted on yelp my experience. Can you say quick... hide the evidence? Proof that your company is very shady.
Thank you for reaching out to us again, your concerns are taken very seriously. We are forwarding your concerns to our upper management team for further review. Thank you again for your feedback, lactosetheintolerant.
Recommend working with Allan Cihlar to purchase a vehicle...
Recommend working with Allan Cihlar to purchase a vehicle here. He is very knowledgeable and honest. Working with him helped me define and purchase my perfect vehicle.
Thank you for the recommendation and for sharing your experience with us, B. Arnold! We could not be happier that you enjoyed your experience here at our dealership and that Allan was there to provide you with such exceptional service! Thank you again and congratulations on your new vehicle.
This is my third time personally purchasing a Mazda from...
This is my third time personally purchasing a Mazda from Chris and have appreciated his knowledge and professionalism during the process of purchasing a vehicle. He is always efficient and considerate of my time. Allowing me to get in and out with the vehicle I need. I highly recommend Chris!
Thank you for the awesome feedback and your patronage of our dealership, Ms. V! Chris takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else we can do for you, and congratulations on your new Mazda!
Chris was wonderful to work with. He is patient, open,...
Chris was wonderful to work with. He is patient, open, friendly and works hard to meet your needs. I highly recommend Chris @ DeMontrand Mazda.
Thank you for the recommendation and for sharing your experience with us, vvmcwilliams! We could not be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with such exceptional service. Thank you again!
Highly recommend Marco/salesman & AK/manager! These two...
Highly recommend Marco/salesman & AK/manager! These two together you will have a great car experience, guaranteed! Best part, months later they willing continue to help me with any additional questions I may have on my new 2021 Mazda 6! Service Department is also helpful! The entire Mazda team go above and beyond customer expectations!! Thank you Mazda family, you guys are the best!!
Jessica, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new Mazda 6!
Warning- don't buy from these people. Bought a used...
Warning- don't buy from these people. Bought a used vehicle 2 months ago paid cash still no license or title. Apparently did not have good title when it was sold. Contacting my lawyer for advise. Will not return calls. Salesman was nice though. OVK
Thank you for bringing this to our attention, vkjk. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to email@example.com so that we may further look into this for you.
Email firstname.lastname@example.org. The dealership has my phone number, but cannot take calls at work. Leave me a contact number to call.
Chris was very responsive and not pushy.He does the...
Chris was very responsive and not pushy.He does the necessary research and provides all the options and he listens to the customers needs and considerations. Would not hesitate to recommend friends and family.
We appreciate your review and recommendation, Raj! We are glad to hear that you were pleased with the service you received from Chris and we certainly do look forward to serving you again for your future automotive needs.
I can't say enough about my experience at Demontrond...
I can't say enough about my experience at Demontrond Mazda. Their customer service is second to none. I not only got the perfect Mazda, but made a new friend. Chris treated me like family and is always available to answer any concerns I may have. He spent time showing me different features on my new vehicle. I was very pleased with everyone there at Demontrond Mazda. When I am in the market to buy my next vehicle, I will be reaching out to Chris and the team at Demontrond Mazda. Thank you very much to Chris and the team. Semper Fi Dave
Your kind words mean a lot to us, Dave5813! We appreciate your feedback and are happy to hear that Chris was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new Mazda!
I could say so many things, but I'll keep it short, sales...
I could say so many things, but I'll keep it short, sales is horrible, apparently they are always right and the customer is always wrong and doesn't know what they're talking about. They need training in customer service and communication, such a horrible experience they're only nice when they want you to buy a car then when you sign papers they could care less about you. If you're looking for honesty and good customer service avoid this place at all costs!
Thank you for the feedback! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: email@example.com. Thank you again!
Just had the best experience with Kenny. Up front, knew...
Just had the best experience with Kenny. Up front, knew his cars and was a wonderful pleasure working with him. Drove out with a new CX-5. Love the car. Even got more on our Mazda3 trade in than what I expected. Everyone from Kenny, financing was great. Defiantly will be back when we decide on a new car.
Thank you for taking the time to write this fantastic review, icucclay! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again, enjoy your new CX-5!