DeMontrond Houston

Just called them for Telluride SX AWD order, the sales person was so grumpy and they said they will add market adjustments. I told them another dealership doesn't put any charge on the order, but he just saying " good luck " with sarcastic remarks.

Dealer Responses

Eastsil, thank you for the feedback. We want you to know that we strive to give each one of our guests a five-star experience. Your rating shows that you feel we fell short of that mark. At your convenience, please send your best contact information to customerexperience@4040group.com so that we can further look into your experience with our dealership.

It was great experience and they worked well to cater to our needs. Besides the benifits of lifelong warranty is great as well. I would be happy to refer people there

Dealer Responses

Wow, thank you for such an amazing review, isabellobes! We cannot think of anything else that excites us more than to hear that we have made our customers happy. We hope to have earned your business in the future.

Have nothing but great things to say about my buying experience from Gary all the way to financing. Start to finish Mr West went above and beyond.

Dealer Responses

Thank you for the awesome feedback and your patronage to our dealership, Dbell0711! Gary and our team take customer service very seriously, and we are thrilled to know that you are satisfied with our services. Please let us know if there is anything else we can do for you.

Purchased a vehicle and it overheated about 3 days after purchase. I called and it was after hours. Called again today and was told if I would have towed it in that day they would cover tow repair. It was a leak in coolant reservoir. I requested to replace tank myself and save money for a tow and young man said “we don’t do that” and kept cutting me off with “have a nice day!” He did this about 3 times. What a jerk! Horrible customer service. Terrell Simien

Dealer Responses

Thank you for the feedback, Terrell. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into your most recent visit to our dealership?

Thank you for the feedback, Terrell. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into your most recent visit to our dealership?

Ignacio (nacho)castelan was great no pressure at any time he was very knowledgeable of the truck and all the gadgets he even helped me setting my phone up to the truck that’s what I call going above and beyond all Dearlership should strive to be like this it’s a pleasure working with Demontrond and all sales persons should be knowledgeable like nacho thank you

Dealer Responses

Thank you for the awesome feedback and your patronage to our dealership, Kcleary262@gmail.com! Ignacio takes customer service very seriously, and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else, we can do for you!

Thank you for the awesome feedback and your patronage to our dealership, Kcleary262@gmail.com! Ignacio takes customer service very seriously, and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else, we can do for you!

My 3rd enclave purchase at DeMontrond Buick with Fred Price & James. They did a great job getting the car I wanted at a fair price. They both are excellent representatives for DeMontrond-professional, responsive and courteous

Dealer Responses

Thank you for recognizing your experience at DeMontrond Buick GMC, John T! It is wonderful to hear Fred Price and James were helpful during your visit. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships, and we truly value your business.

I had a great experience at DeMontrond. I was able to purchase the vehicle I wanted at a great price along with great service. The people here are nice and trustworthy. Shout out to Cooper Besett (Sales Manager) Dereck Cummings (Internet Sales Professional) and Vic Galvez (Accessories Manager) for outstanding customer service before, during and after the sale.

Dealer Responses

Thank you for taking the time to write this fantastic review, Tony B! Our team works extremely hard to ensure our customers are 100% satisfied with the sales experience. We look forward to working with you again!

First time buyers and Nacho was a great and awesome salesman. Thank you for all your help and the time you put to find what we needed and wanted.

Dealer Responses

Thank you so much for taking time out of your day to share your experience with everyone, Amabely! We believe in attentive and professional customer service, and we're glad that Nacho and our team made such a great impression on you.

Such a great dealership! Overall I love the environment and such great workers in both sales and finance department! Big shoutout to “NACHO” aka Ignacio for helping me find the perfect vehicle for me and not giving up on finishing the sale with the right price!

Dealer Responses

Thank you for your review and five-star rating, jpesina! We love hearing from happy customers! We know that buying a car is an important decision, and it is awesome to know that Nacho assisted you in such an efficient manner. Please feel free to contact us if you have any questions about your new vehicle.

The telluride I was looking at they had priced $34k online at cars.com when I called to make an appointment to test drive, it was $44k! Then by the time I got off the phone, they wanted $55k!!! Shady shady business!!

Dealer Responses

Thank you for the feedback, Rodgers. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Please send us your best contact information to customerexperience@4040group.com so that we may further look into this for you.