DeMontrond Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

164 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of DeMontrond Houston are from Cars.com and DealerRater.com

324 reviews

I am a veteran and federal government employee. I cannot...

1.5
by LP757 on May 20, 2021

I am a veteran and federal government employee. I cannot in good faith recommend this dealership. We purchased a 2022 Carnival. Extremely Horrible Customer Service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for the feedback, LP757. We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience, which always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Had great experience with Brandon when buying my new...

5.0
by Dbcrna on May 18, 2021

Had great experience with Brandon when buying my new truck. Friendly and courteous and very helpful. Would recommend anyone to visit Demontrond for a new vehicle

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the positive feedback and recommendation, Dbcrna! Please know that we here to assist you with any of your future automotive needs.

Best experience ever! From the start I was greeted with...

5.0
by Carkingrod on May 18, 2021

Best experience ever! From the start I was greeted with excellent customer service from Nacho. He was friendly all smiles the entire time and really made me feel comfortable purchasing my New Truck. I absolutely love my new truck but the service I got from Nacho takes the cake! Definitely recommend this dealership just make sure you ask for Nacho

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review and five-star rating, Carkingrod. Glad to hear Nacho was able to deliver a five-star experience. We certainly do look forward to serving you again down the road. Congrats on your new truck!

Huge thank you to Eduardo A & Tommy S for making my new...

5.0
by jameslap100 on May 17, 2021

Huge thank you to Eduardo A & Tommy S for making my new truck purchase the most painless vehicle purchase I’ve ever made. Definitely won’t be the last vehicle I purchase from them. Thanks again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new ride, jameslap100! We sincerely appreciate your business and this awesome feedback. We look forward to working with you again in the near future!

This dealership has been amazing. We arrived at closing...

5.0
by fivejack on May 15, 2021

This dealership has been amazing. We arrived at closing time on a Wednesday evening after seeing an xc40 with all the features and colors that we wanted on the website. Even though we could have paid a token down payment to hold the car and return to complete the paperwork, everyone at the dealership from the salesman, Gary, the sales manager, Dee, the used car appraiser for our trade and the finance department worked together to get the deal done so I could drive out with my new car. We appreciated this so much since we live more than an hour from the dealership. After the paperwork was complete and the dealership was closed and almost all employees were gone, Gary continued his stellar service by patiently explaining all the features of the car, the Volvo app and the pairing of my phone. He even took care of something the next day on his day off concerning an item left in our trade-in!! We couldn’t be happier with our experience and the Demontrond warranty for life is an added bonus and peace of mind that our car will be reliable and safe for many years to come.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your kind words mean a lot to us, fivejack! We appreciate your feedback and are happy to hear that Gary and Dee were able to meet your needs. We always strive to provide the utmost quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

Raul in sales and Beau in finance are awesome. I’ll will...

5.0
by gregward100 on May 13, 2021

Raul in sales and Beau in finance are awesome. I’ll will me back to do more business with DeMontrond This is a very good dealership

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your awesome feedback and kind words, gregward100! We look forward to working with you again!

I had a very good experience purchasing my new truck....

5.0
by Jpmorgan63 on May 13, 2021

I had a very good experience purchasing my new truck. James is an outstanding salesman. The negotiation process was low stress and he went out of his way to explain all the features of my vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are happy to hear that you had a pleasant and stress-free experience with us, Jpmorgan63! If you have any questions regarding your vehicle, please do not hesitate to reach out to us! Congrats on your new vehicle!

I had a great experience with Charlie. He found the exact...

5.0
by byers on May 04, 2021

I had a great experience with Charlie. He found the exact car that I wanted and gave me a fantastic price. I would highly recommend this dealership. I love my car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We LOVE hearing from our happy customers, byers! We appreciate your awesome feedback and recommendation. If you require any automotive assistance, please do not hesitate to reach out to us. We look forward to serving you again!

Bottom line, in business your word means everything....

5.0
by AT4bozz on Apr 30, 2021

Bottom line, in business your word means everything. After 6 GMC dealerships spanning San Antonio to Houston, James S. from DeMontrond Buick GMC delivered on all fronts, going above and beyond answering questions and working and tight timeline for ordering and delivery of a new vehicle. Stellar customer service across the board. Highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the recommendation and for sharing your experience with us, AT4bozz! We could not be happier that you enjoyed your experience here at our dealership and that James and our team were there to provide you with such exceptional service! Thank you again, and congratulations on your new vehicle!

I have never felt it necessary to leave a negative...

1.5
by dreneeblades on Apr 29, 2021

I have never felt it necessary to leave a negative review. However from start to where I currently am in the process, this has been nothing short of a tedious and hassle of an experience. The Kia Demontrond's service department seems to be inconsiderate and deceptive. I will not say that they are incompetent as I am sure they have been extremely strategic in how they handle their customers. My initial call regarded my engine shaking and shutting off upon its start as well as my air conditioning unit being completely out. I originally spoke with John who informed me that the soonest that he could have worked me into the schedule was the upcoming Thursday. I agreed. He told me that in all honesty because the site was already backed up from other cars that needed to be serviced as well, he still wouldn't be able to look at it until possibly Saturday. So my first thoughts were centered around how I would be able to commute for business. John informed me that after the diagnosis that the insurance company might provide me with a rental car depending on what the diagnosis determined. I was sent a message later in the form of a text reminding me of my appointment for Thursday morning and asking if I would like to keep it. Due to a change in plans of business, I replied N, per their instructions if I would not be able to attend. I called the service department several times and left a message only to not have anyone return my call for a rescheduling of my initial appointment. This became the catalyst for me driving to the location and attempting to set it up that way. I was approached by a guy named Chris, who didn't seem concerned entirely about the shutting off of my vehicle but only the air conditioning unit. I informed him that the shutting off of my engine was just as much of a concern to me as I need a functioning, reliable means of transportation. Chris informed me that only way he would be able to check the engine shutting off is if they were to keep it and were able to cut it on a day where it had a cold start. I asked him about the rental being provided as John began informing me of, Chris said he had no knowledge of any arrangement like that that could be made. Chris asked if I would be leaving the car today. I told him I didn't have any other reliable transportation to commute for business. I told him that I would go to the dealership where I originally had purchased the car from, he stated that I would need to have a ticket written under their 60,000 mile warranty. I told him that I already had an appointment at for 4/8/2021 that I had to reschedule yet never had any of my calls returned. To that he had no response although it was 4/20/2021 that I had driven up to the site's location personally. He and another, younger Hispanic guy, who wasn't rude gave me a written ticket to bring back for them to honor my warranty. I proceeded to my car dealership and inquired about a loaner car to no avail. I then went to four different rental car places but was told they had nothing in stock. On Monday, April 26th at 12 noon, I dropped my car off to John personally and asked what the time expectancy would be for me to have the car diagnosed. He informed me that by 5 p.m. a technician would have been able to diagnose the problems so that they would know what parts they would need. John called me at 5 p.m. stating that my car still wasn't able to even be seen and wouldn't be until Tuesday, April 27th. I expressed my discomfort and the inconvenience that the service department unkept promises placed me in. John didn't have much of a response other than stating that they would have a technician look at it in the morning. I asked about the rental car again that could have been provided as I had to adjust my daily routine for business around the servicing of my only vehicle. John gave me a confirmation number for a rental stating that they would pay for the rental. I still ended up coming out of pocket. On Tuesday, someone texts me from the service department stating that they were able to determine that it was my blow motor that needs to be replaced. They stated that the part would have to be ordered and offered me the option to either keep the rental or pick up my car from them on Tuesday, April 27th. I stated that I would be coming to retrieve my car and would be returning the rental car back. Despite stating that I was majorly concerned about the car's shaking and shutting off, there still has been no follow up regarding that matter although the service department had it for two service days. At 4:45, I go to pick up my car and the front carpet area was vaccumed but the back was not however they washed my car. Unfortunately, not even an hour later, while in route to another business venture, my air pressure light comes on. Thinking that I had a possible leak, I stop at a Discount Tire. I inform the associate that my light just came on. The associate checks my tires and informs me that they are all great. He asked me if the light had gone off, I told him that it had not and was currently still on. He asks me how old my car is I state that it's a 2016. He asked me to turn off the vehicle and then turn it back on. I did so. However when it came back on, it the tire pressure light was now blinking and then remained constant after about a minute or so. The Discount Tire Associate informs me that the light sensory seems to be the problem and that this doesn't normally happen until a vehicle is 7 years old or more. He asks again, "How old is this model?" I state "It's a 2016 Kia Forte." I thanked the associate and do a bit of personal research as these lights then went off by themselves again. However upon entering my car after handling business they were off but then came on while in route to my residence. When I turned my car on this morning, the lights were blinking and then remained constant after about a minute or so. However the tire pressure light went off. I sent a message in the form of a text message to the service number after calling their service department number and receiving the message that their line was currently busy. The response that I received was that now I will have to pay out of pocket for a diagnosis and for the issue to be fixed although the issue didn't exist until I placed my car in their care. I have never had issues with a place of service or business in the ways that I have had with this Kia Demontrond location. I would not recommend anyone to patronize them ever as they are clearly unethical, inconsiderate and could care less about their customers. Hopefully, the rest of this process doesn't include them as they have been and are a major headache. I would say that they could be a great service department if they started operating integrally and with urgency. Also if something changes in the process, informing the customer as soon as they know would increase their customer's comfort level and satisfaction with them.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for the feedback, dreneeblades. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to customerexperience@4040group.com so that we may further look into your most recent visit to our dealership?

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