DeMontrond Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

161 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of DeMontrond Houston are from Cars.com and DealerRater.com

324 reviews

Where do I start, terrible service and as many other...

1.0
by EZ on Jul 02, 2021

Where do I start, terrible service and as many other people has commented in here, they are deceiving. I applied online, the price was good, when I contacted someone they told me they couldn’t honor the price, that there was a mistake in the system, after they have pulled my credit report. I wish all of the costumers could collectively sue them for bait and switch.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

EZ, thank you for the feedback! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Please, they don’t even bother contacting you to apologize for the lack transparency! Whoever have had a bad experience with this dealer please file a complaint with the consumer report agency and also contact the attorney general from Houston!

Charles Nelson provided excellent customer service. He...

4.8
by Ywilcoxx on Jun 28, 2021

Charles Nelson provided excellent customer service. He took time to explain minute details of the car. The manager at this location came out to meet us and expressed his gratitude. The dealership was very busy so they got someone from the Volkswagen Dept to assist with our paperwork. I will highly recommend them to others.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share this feedback with us, Ywilcoxx! We are thrilled to know that Charles and the DeMontrond team were all able to offer a such a positive experience for you. Congratulations on your new ride! Please don't hesitate to reach out with any additional questions - were are here to help!

Awesome experience at this dealer!! The salesman Tony did...

5.0
by pedrocantu44 on Jun 22, 2021

Awesome experience at this dealer!! The salesman Tony did a great job of making me understand the whole process! Will definitely go back

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your review and recommendation! We are glad to hear that you were pleased with the service you received from Tony and we certainly do look forward to serving you again for your future automotive needs!

My salesman was Juan. He was exceptional! The finance...

5.0
by Kelleyassoc on Jun 18, 2021

My salesman was Juan. He was exceptional! The finance person went well above and beyond to ensure that I received the perfect deal! I have never been more pleased when purchasing a vehicle! Sharme Kelley

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Sharme, thank you for taking the time to inform us of your positive experience. We are sincerely pleased to know that Juan's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.

Thank You ❤️

Definitely five stars!!! Our car salesman SID was...

5.0
by Danni Gault on Jun 17, 2021

Definitely five stars!!! Our car salesman SID was amazing, super honest, had me laughing the entire time, and worked his magic and got me an amazing deal!! We will never go to a different dealership because of him!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Danni, thanks for letting us know that Sid took care of you in such a professional manner! We strive to make every customer happy and we love to hear that you had a smile on your face. Enjoy your new vehicle!!

Very nice establishment! I felt welcomed as soon as I...

5.0
by BossLady on Jun 08, 2021

Very nice establishment! I felt welcomed as soon as I walked in and was greeted at the door! I got the car I wanted at the right price and financing was a breeze! Would recommend this dealership to anyone looking for a new or used car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Brenda, Thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again and congratulations on your new vehicle!

Nice people, great service, and very clean establishment....

4.8
by snorwood on May 30, 2021

Nice people, great service, and very clean establishment. Raul in sales and Frank in finance were extremely friendly. I would recommend Demontrond to anyone looking for a new automobile. I love my new Canyon.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the kind words and recommendation, snorwood! Congratulations on your new Canyon! Please don't hesitate to reach out with any additional questions as we are here to help and assist.

Terrible dealer. I had to drive an hour and 30 minutes...

1.0
by mteimoori on May 29, 2021

Terrible dealer. I had to drive an hour and 30 minutes from Katy to arrive to this dealership, just to find out they were marking up and adding 15K to the Telluride LX???!! They wanted me to pay 47,000 for the LX trim! If I wanted to buy a car for 47K, I’d be in my Telluride SX Nightfall with everything right now. Yes, the Telluride is the best car of 2020, but that doesn’t mean you can add 5,000 dollars and call it taxes and fees, and some 7K on something called appliances and services? Don’t go here. Fort Bend Kia gave me a much better deal on the LX Telluride. This dealer is the worst.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for the feedback, mteimoori! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience, which always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

Such good service and friendly people. They worked hard...

5.0
by Swil4379 on May 25, 2021

Such good service and friendly people. They worked hard to minimize our wait time. Nacho was the best salesman we could have had and we just love the new Tahoe. I recommend them and will be back when we buy again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this fantastic review, Swil4379! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again!

Best deals around on a GMC, and with the Warranty Forever...

5.0
by sforce68 on May 21, 2021

Best deals around on a GMC, and with the Warranty Forever it’s a no brainer. I’ve bought quite a few vehicles in my lifetime and I’ve never been treated better; they treat you like family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us, sforce68! We could not be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again, and congratulations on your new vehicle!

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