DeMontrond Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

161 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of DeMontrond Houston are from Cars.com and DealerRater.com

324 reviews

The dealership exceeded all my expectations. Special...

5.0
by mcart45 on Oct 05, 2021

The dealership exceeded all my expectations. Special kudos to Miguel Herrera. He went well above and beyond the norm to get me into a great KIA Niro EV!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Outstanding!

Althea, the service rep is the best. Very helpful,...

5.0
by Fairway on Oct 03, 2021

Althea, the service rep is the best. Very helpful, knowledgeable and professional with a smile.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Fairway, we greatly appreciate your business and your excellent review of Althea! Your positive feedback means so much to our team. We look forward to assisting you with all your automotive needs in the future.

Juan was great to work with kept in constant contact with...

5.0
by masonalex40 on Sep 18, 2021

Juan was great to work with kept in constant contact with me while I worked out my financing through my local credit union I wanted to use. He made sure I got the exact truck I was looking for and got me in and out quickly. Would definitely recommend to friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this fantastic review, masonalex40! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new truck!

If this wasn’t the worst customer service i don’t know...

1.0
by Chocolatefactory178 on Sep 15, 2021

If this wasn’t the worst customer service i don’t know what is.they have a car on car guru that I requested information on ,they replied with an e mail to come by and test drive the car, I called to do so and then I was transferred to someone that was crab and has no manors or customer service skills. Told me that car was sold.and when I told him they need to remove there add he started having bad attitude and then I asked to speak to a manager he hanged up on me. I called again asking to speak to a manager they hanged me up again. So that was my experience with a dealer ship that I was going to spend thousands of dollars that they didn’t care about.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention, Chocolatefactory178. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.

I was told the car was sold . But it’s still tell this moment up for sale. When I asked your salesman to remove it he hanged me up. I don’t know what you call this.

Chocolatefactory178, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you. Thank you!

Wouldn't come back without being better prepared for the...

1.5
by dselinger on Aug 14, 2021

Wouldn't come back without being better prepared for the run-around! I came in to buy a specific vehicle listed at $27,260. They brought out the vehicle which I said I wanted to test drive. Before driving it my time was wasted showing me used versions of the car that were more expensive than the new! When we finally got to the business of buying the car, seeing I had a CarMax offer for $2,500 in hand they promised to meet or beat it. After the first of many, "let me speak to my manager," trips they said my car was a total loss and worthless. Wound up going back to CarMax and still getting the $2,500. When back to the business of buying the new car I wanted, they claimed there was nothing that was negotiable. Eventually we agreed to give me a small win and settled with $27,000 for the vehicle. In the end I missed that they snuck an extra $1,500 in equipment fees onto the contract for a sale price of $28,500...which was more than the sticker price! Definite shady dealings that I knew better but didn't do my due diligence of preparing for the game beforehand. Wouldn't go back without being ready for the run around.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We’d like to thank you for your feedback and for your patronage, dselinger! Please know that we take customer care and satisfaction very seriously. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com and any additional details, including which DeMontrond location you are referring to, so we can further look into your review. Thank you again and we look forward to hearing back from you soon!

Contact info forwarded on 8/17 at 7:45am. Will update review with further details if applicable.

Sent the information requested over a week ago now. Never heard back. This has not been a good experience I'd give repeat business to. I'm also left without a front license plate installed and my sales rep saying, "most cops don't care." I care. Texas law requires it. I also don't feel comfortable drilling into my new vehicle without the worry of damaging the front sensors. This experience started at DeMontrond Volkswagen north of Houston.

We’d like to thank you for your feedback and for your patronage, dselinger! Please know that we take customer care and satisfaction very seriously. We have reached out to the correct management team, thank you for clarifying which dealership you were referring to.

Juan L was a great salesman to do business with. Finance...

5.0
by Kristina P on Jul 28, 2021

Juan L was a great salesman to do business with. Finance gentleman was also very pleasant. They answered my questions honestly. Thank you for a great experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for writing this great review and recommendation, Kristina! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. Congratulations on your new vehicle!

Great experience ! Moving to Houston from out of state...

5.0
by Grant on Jul 28, 2021

Great experience ! Moving to Houston from out of state and Raul and Bo made my purchase so easy over the phone Quick responses to questions and follow thru on everything discussed. A refreshing dearr experience! Highly recommend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Grant, thank you for the feedback! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

I was very impressed with the quality of customer...

5.0
by Yadi Graciano on Jul 14, 2021

I was very impressed with the quality of customer service. I had gone to a another dealership prior to here and the lack of customer service was a deal breaker. I was very grateful for them making me feel like a priority and acknowledging my opinion. They worked fast and efficently. Awsome awsome job!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Yadi, thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and we were able to provide you with such exceptional service! Thank you again and congratulations on your new vehicle!

I apologize in advance for the length of this post, but I...

2.5
by dscarter_tech on Jul 14, 2021

I apologize in advance for the length of this post, but I believe it is necessary to fully and accurately describe my experience with this dealership. They get one star for Miguel. Positive Experience with Miguel I first made contact with a salesperson, Miguel, on May 14th, 2021 to inquire about their stock of Carnivals – specifically, the SX trim with Astra Blue exterior and Dark Gray interior. Miguel confirmed that none were in stock, but he did expect one matching this exact configuration to arrive on May 21st, 2021. To ensure I would be able to purchase this vehicle, I placed a $1,000 USD deposit with Miguel and he assured me that my deposit would not only reserve the vehicle for me, but would also lock me in at the sticker price, $43,020 plus TT&L, with an estimated purchase price of $46,000 USD. To be clear, Miguel was an absolute pleasure to work with. He was very kind, helpful, communicative, and responsive. He was truly a stand-out salesperson and I would love to work with him again in the future. However, my experience with Demontrond after initially placing my deposit likely prevents me from ever purchasing a vehicle from your dealership again. Worse yet, I feel compelled to warn others to avoid working with Demontrond as well. Inexplicable Delays As mentioned above, the vehicle matching my requested configuration was scheduled to arrive on May 21st. That day, Miguel contacted me to let me know the shipment had been delayed due to inclement weather and had been rescheduled for delivery the following week on May 28th. Unfortunately, the 28th turned into the 30th, a Sunday – a day when your dealership is closed. Then June 30th turned into the 31st and the 31st turned into June 7th. Each time the shipment was delayed, I was patient and understood these delays to be out of Miguel’s control. Wrong Car Finally, on June 2nd, I received a call from a Demontrond Sales Manager (Hassan) saying that my car has arrived. He was kind enough to send me photos of the vehicle, but I quickly noticed that this car did not match my requested interior color. Upon speaking with him, he confirmed that he had ZERO incoming inventory matching my requested color combination for the foreseeable future. At this point, I was quite frustrated and no one was able to explain how this happened. I passed on previous opportunities to buy this car from other dealers because I had a deposit with Demontrond and wanted to stay true to my word that I would buy a car from Miguel. Plus, in the weeks that passed, the demand for the Carnival far exceeded the supply and dealers started raising the prices above MSRP, leaving me with very few choices, so I reluctantly agreed to purchase a Carnival that did not match my preferred color. Objectionable Sales Tactics I drove the 30 miles to the dealership on the same day to see the car in person. It was still covered in plastic and would not be ready for me to take delivery until the following day. While still sitting at the sales desk, I was brought a summary of the final pricing and saw an extra $1200 for “admin fees” and $300 for window tint (which I did not request). The sales manager could not identify or itemize a single cost contributing to the “admin fees” and after failing to do so, finally conceded that it was a way to recoup the lost revenue from selling the car at MSRP. Although I appreciated his honesty here, I was less than impressed with how dismissive he was of my patronage by implying that I was “lucky” to only be charged $1200 because he has “another customer willing to buy the car for $5k over MSRP”. I calmly explained that another customer’s priorities do not and should not influence my finances. He basically told me to take the “deal” or leave. Despite this terrible customer service experience, I signed the pricing agreement and planned to return the following day (June 3rd) to take delivery of the vehicle, expecting the worst to be behind me. Finance Bait and Switch I arrived shortly after 5:30pm on June 3rd to meet with the finance officer and take delivery of the vehicle. My purchase experience with Demontrond quickly turned from bad to worse when the finance officer informed me that I would not be “allowed” to finance the purchase at the advertised 1.9% APR through Kia Motors Finance and would instead be forced into 3.25% APR at the behest of the Sales Manager, despite being more than qualified for the lower interest rate. After going around in circles with the finance officer, he finally offered what he believed to be the truth: Demontrond management was using the higher interest rate to recover even more profit from selling this car for MSRP. Each of my requests to finance at my qualified rate of 1.9% was rejected, costing me an extra $1,000 in interest. They have some good people, but management is actively hurting this business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for the feedback, dscarter_tech. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into this for you?

Michael Bonnette is great! This guy is honest, friendly,...

5.0
by Meganclaire on Jul 13, 2021

Michael Bonnette is great! This guy is honest, friendly, and knowledgeable! Go see him! We couldn’t have had a better experience. Mike was super responsive with communication and just a great guy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Meganclaire, we appreciate your review and recommendation! We are glad to hear that you were pleased with the service you received from Michael and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

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