DeMontrond Houston

3.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

161 cars available See all Cars

Dealership reviews

3.9
Rating and reviews of DeMontrond Houston are from Cars.com and DealerRater.com

323 reviews

Customer Service was excellent!

5.0
by Hortonpookey on May 10, 2022

Customer Service was excellent!! Mr. Eduardo Andrade was a subject matter expert during my visit here in Texas. I am a very satisfied customer, everything Mr. Andrade spoke of he put it into play, you don’t find this in everyday sales. Thanks for everything

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Hortonpookey, thank you for letting us know how your experience was and for choosing us for your automotive needs!

Worked with new salesman,Mike,who found the car we needed

5.0
by Pfpilsner on May 01, 2022

Worked with new salesman,Mike,who found the car we needed and followed up with with my questions in a timely manner. At delivery his mentor Joe helped me understand many of the new technologal advances that Volvo that can help you safely enjoy these cars. Looking forward to our next road trip.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the recommendation and for sharing your experience with us, Pfpilsner! We could not be happier that you enjoyed your experience here at our dealership and received such exceptional service from Mike and Joe. Thank you again and congratulations on your new Volvo!

I was not taken care of.

1.0
by rbrt.jns13 on Apr 29, 2022

I was not taken care of. I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thomas advised that the lender wanted $2500 downpayment and I advised I only could do $1000. Thomas then stated that he could work with $1150 down payment and I accepted that offer. However, when I got to the dealership and signed the paperwork with Tom; I then get xferred to the finance guy (who didn’t seem thrilled to have me as a client and who was rude and had not a care in the world if he could be of help or not and he also questioned my paystub as if I’m a crook. I had to call my manager to prove I worked) only to find out the offer was $1150 down payment for $658/month. I was disappointed as I was not advised by tom of the new rates for my vehicle. The percentage rates went from 14% to 18% I believe. Moral of the story I was not given transparency in regards to the offer Tom was secretly offering me. I had no idea I wasn’t going with the offer the LENDER had given me. I was bamboozled only for my credit to take a hard hit by 4 of your lenders when Tom secretly sent the application. I was only expecting to go through the lender I had chose. The representative advised that this would be escalated to a manager and I have yet to hear from one‼️‼️

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We would like to thank you for the opportunity to earn your business, rbrt.jns13. We take all our customers experiences seriously. If you would, please send us an email to customerexperience@4040group.com and provide your best contact information. We will escalate this to our upper management team for their immediate review. Thank you again and we hope to hear from you soon!

Friendly ,helpful ,easy to talk with.

5.0
by lucy on Apr 11, 2022

Friendly ,helpful ,easy to talk with.makes you feel comfortable.the person that took care of us was mike he made us feel good about the service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your great review, lucy! We could not be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service. We certainly do look forward to serving you again down the road.

Very Welcome ! Thanks Again

Looking for an Enclave in this time of uncertainty.

4.0
by roland on Feb 25, 2022

Looking for an Enclave in this time of uncertainty. Knew we would have to settle. Raul made our wants his priority and we drove off with the Enclave of our dreams. He made us feel as though he was on our side. Thanks Raul, and thanks DeMontrond.

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Roland, thank you for the awesome feedback and your family’s patronage to our dealership! Raul takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else we can do for you, and congratulations on your new Enclave!

It was a positive experience.

5.0
by Paul on Feb 24, 2022

It was a positive experience. Enoch took good care of us and helped us find the right truck at the right price. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Paul, thank you for letting us know how your experience was and for choosing us for your automotive needs!

Worked with me to get the exact vehicle I wanted.

5.0
by Rhesa0907 on Feb 19, 2022

Worked with me to get the exact vehicle I wanted. Nacho made sure it looked great before leaving the lot too.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Rhesa0907, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

Brandon is awesome! He helped my husband purchase a truck...

5.0
by Sherry W on Feb 07, 2022

Brandon is awesome! He helped my husband purchase a truck so I worked with him on my new Acadia AT4. He worked hard to get me a fair trade-in value. I love my new car and my dealership experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Sherry, thank you for the feedback and your continued patronage to our dealership! Please let us know if there is anything else, we can do for you, as we look forward to serving you again down the road. Congratulations on your new Acadia AT4!

Brandon, Manny and Adrian are a great dealer team! We had...

5.0
by andmak99 on Jan 31, 2022

Brandon, Manny and Adrian are a great dealer team! We had a great purchasing experience and would recommend them to others. Thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your review and recommendation, andmak99! We are glad to hear that you were pleased with the service you received from our team, and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

Purchase was quick and easy. Brandon P. was fantastic to...

5.0
by Paul S. on Jan 19, 2022

Purchase was quick and easy. Brandon P. was fantastic to work with and Beau worked with me on my trade in and new vehicle cost. Definitely recommend DeMontrond GMC for purchasing. I have yet to visit the service dept so I can’t review them as of yet. Very happy so far.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Paul, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again.

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