Hours of Operation
Cars on the lot
Good deal,Great car.
This review is on the Mazda I bought in 2012 in the mason location . I see they have moved to Fairfield.. I love the car.it has been a great car to this day . I was a self shopper didn't need a sales person so I worked with a awesome woman who did the finance .I regretfully can not recall her name but she was just perfect in how she interacted with me.so I wanted to say thanks. they had quite a selection. my buying experience was just fantastic. I just came across these reviews today and felt I should share my experience with Decent Ride back in 2012 . if the same folks are running the new location I think it is a good place to check out if you looking.
Dear Happy Customer, yes we are still same business, family owned since we started and we will remain as a top notch customer service dealer and we promise you and all of our customers that we will continue to honor our goal which is CUSTOMER SATISFACTION IS ALWAYS OUR TOP PRIORITY . thanks for adding another satisfied customer to our list.
Bought there, easiest buy I have ever had
I called over the phone before i even went in. they had the car ready for me and even stayed open an extra hour and half to ensure that everything was perfect. fantastic job working with the bank and getting the payment i needed. Love or porsche and all the fun we are having with it. there was no pressure to get me into anything that I didnt need or want. Andrew you guys did great!! -Devin
Dear Devin, we just can't thank you enough for the very kind feedback about our dealership and our team, we always try our best to have our customers leave happy and satisfied with the product and service we provide, you were a pleasant customer to deal with and we never mind staying late to sell our customer their dream car , wish you the best with your new PORSCHE :-)
Clean car, clean facilities, great service.
I bought a 99 Jeep Grand Cherokee Limited, and the service was excellent. The Jeep did have a transfer case going bad on it, however I truly believe that the dealer did not know as it did not make a sound until the following day after the purchase. When I called the dealer to tell him about the problem, he came down on the price and was very fair about it. I would buy another car from here, especially since the car was sold as is and he still helped me out. Thanks a bunch!
Dear Happy Jeep Owner, we do appreciate you awesome feedback and we promise to continue on with our honest operation and always feel for our customers we also promise that the date of purchase will never be our last contact, glad that we earned your business and love to do business again in the future.
Great Place But
Only question I had is when you fill out an app they need to call you back even if you are not approved or you need more money down
Dear Enthused, We really appreciate you input about our company, and yes we give every customer the right to know if they are approved for financing or not, even if more down payment needed, and we always either email or call and leave a voicemail. but YES we do respond, thanks for the awesome 4 stars.
I purchased a quality used car for a reasonable price. The Dealer was nice to deal with, and low key. He was courteous throughout the whole process.
Dear KCR, we really appreciate your positive feedback, I'm reading it now at end of my business day that was very tiring and you just made my day, we are all here very happy to add another satisfied customer to our family and we promise to keep the good work :-)
Mercedes 1999 CL500 Great Car and People
I am a Mercedes fan: have two others- this is my third. I drove 300 miles from Grand Rapids and was very gratified that car was as represented and pictured. Fax was valid! I would recommend you give them an opportunity to work with you! In their price you will not do better. Plus they are nice people. Ask for Q.
Dear Mr. Quincy , as we promised you over the phone to take your 300 mile trip and trust us you will never be disappointed , our online listings are always real and truthful we list actual pictures and description with all the good and bad about our units and that what brings more online shoppers even we had many customers that flew in and drove back from all over the country, honest dealer is the name of our game.
I submitted an inquiry on a Friday night and was contacted by phone by a courteous and knowledgeable DecentRide.com representative early Saturday morning. I didn't purchase a vehicle, but their response time was quicker than expected.
Dear Mr.Todd, we really appreciate your positive feedback and like to let you know that we get back with our customers leads as quick as possible even after business hours, and all of our customers are always traded with our full respect & curtsy,thanks and hope to earn your business in the near future.
Even though I didn't buy a car because I was just looking , the cars are fantastic, I have my eye on the hhr.....ML
Dear ML, It was really a pleasure having you stop by Decent Ride.Com we're doing the best we can to offer our customers the best quality of service& pre-owned vehicles for their money.... we sure strive to earn your trust and business, would love to meet you again when you're ready to purchase to cut you the sweetest deal we can....Merry Christmas from Decent Ride family to yours.
Not Willing to budge a dime...
I test drove a used Jetta here at this lot and immediately the check engine light came on and an "odd" smell was coming from the engine. We drove back and informed the owner and he did right away send it away to be repaired and said he would call us as soon as it was repaired, approx half hour or so. An hour and half went by and finally I called him. He said it was just a thermostat and should be returning anytime. After more time we finally decided to just go back there. The car was returned shortly after and we test drove it again. The check engine light did not come back on so we figured all was repaired and went into the office. Bottom line....there is no play in cost AT ALL....NOT A PENNY! I have never in my life been to a dealership that didn't try to negotiate to SOME degree. This guy did not entertain any type of offer, we had cash and our offer was reasonable. He stated that he has to make $300 to $400 on each car in order to pay his rent....I'm sure he makes MORE than that per vehicle, dealers get these cars from auctions much cheaper than he stated that he paid. Yes, he did show us a # that he said he paid for that car at the auction, not believing what he showed us but whatever.
Dear Mr & Mrs NayNay, as you might not know we really markup our units by $400 to $700 profit per unit (NOT $2000)like many other dealers ,but that is why we sell more units per month than many other independent dealers in the area, So when we spent the money on the repairs that you requested for the thermostat and the heater sensor for about $225 then we are left with only $450 profit for that vehicle (which you don,t have to believe) then we have the full right to make that much $$ and not less, and i personally can swear to you that was the actual cost that we showed you on the screen that you did,t believe, matter of fact you are more than welcome to come back to our office and we will show you all the official auction paperwork and receipts for services that was done to this car and you don,t have to buy from us but we would like you to believe us. thanks
Outstanding Customer Service
I drove from Cleveland to Cincinnati looking for the right car for my daughter. A combination of poor car choices and very poor service until I came across decentride.com. In all my years I have been buying cars, at no time did I ever deal with this level of customer service. My family and I were treated with great respect and honesty. The car we bought was perfect and my daughter is very happy. You should change your name to Integritycars.com. Thanks again for everything!!!!
Dear Happy Dad, Thank you very much from all the DecentRide.Com family for your review and feedback, we can not be happier today to see the fruits of our family oriented operation that been based on honesty, transparency and integrity to our customers....we're really happy that you purchased a vehicle to your daughter that we can feel safely satisfied having our own daughter driving it, Good luck with the car and may God Bless you and your family.