DCH Millburn Audi

4.7

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:30pm
Tuesday
9:00am–8:30pm
Wednesday
9:00am–8:30pm
Thursday
9:00am–8:30pm
Friday
9:00am–7:30pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

113 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of DCH Millburn Audi are from Cars.com and DealerRater.com

1022 reviews

Alan Palmer and Dawn I appreciate you guys for making...

5.0
by brownaa1109 on Jan 13, 2022

Alan Palmer and Dawn I appreciate you guys for making things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things are said out of anger and I was upset. But Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you for allowing us the opportunity to resolve your concerns, and for updating your review as well. We value your time and business and are happy to have helped. Please let us know whenever we can be of assistance again in the future at DCH Millburn Audi.

Slow callback. Initial contact was effective but it seems...

2.0
by Tony on Dec 21, 2021

Slow callback. Initial contact was effective but it seems that following up with request is not a priority

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello Tony, We pride ourselves on providing exceptional communication to every client who presents us an opportunity to earn their business. It is regrettable to learn we did not reach our high standards with you. I would appreciate a moment of your time to discuss this matter in more detail and ask that you please contact me at 973-821-2002. Thank you, Dawn McAdam Customer Service Representative

I worked with Joe and had an great experience that was...

5.0
by jbgewirtz on Dec 13, 2021

I worked with Joe and had an great experience that was easy, simple and hassle free. Spent more time learning my new car with a dedicated person than the rest of the entire transaction took place. They were great

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you very much for your kind words and business. It was the pleasure of Joe and our DCH Millburn Audi team to provide an easy, hassle-free experience and to help you learn about your new car in detail. We wish you many exciting and safe travels ahead, and if we can be of assistance with anything in the future, please let us know.

Awful dealership. Poor customer service and disrespectful...

1.0
by DP on Jul 14, 2021

Awful dealership. Poor customer service and disrespectful staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette smelling loaner which had a faulty trunk, no gps and no phone charger. Horrible experience.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

This isn't the impression we want for our customers. Customer service is a top priority for us, and we are sorry if you did not experience that when interacting with our team. If you would like to discuss this further, please feel free to contact us. Dawn McAdam - Customer Service Representative - 201-628-4304

Classic used car sales... Bought a car and was told...

1.0
by Alan on May 16, 2021

Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Alan, We're sorry you can't rate us five stars this time. We strive for a better experience for our customers and we'd like to improve this for you. Please reach out to me at your earliest convenience. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304

DONT BUY FROM THIS DEALER

1.0
by Alan on May 16, 2021

Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Alan, We're sorry you weren't satisfied with your experience and I would like to hear more so I can address these concerns. Please reach out to me so I can hear more and get the situation resolved. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304

I wish there was a zero rating. They don’t deserve a one....

1.6
by joshuareichman77 on Apr 14, 2021

I wish there was a zero rating. They don’t deserve a one. My GF and I have been communicating with the dealer for days. We were waiting for a call back from the sales manager as we were working out the final details on the purchase of a used Q3. He never called back but we were assured by the sales rep that our appt is on. We had an appt for 2 pm and showed up promptly with a bank check in hand. After waiting for approx 15 min we were told sorry the vehicle has been sold yesterday! We drove down specially to buy this car. They didn’t even apologize! Didn’t offer other cars. Rude and disrespectful. Should have at the very least called us to let us know the car has been sold and not waste our time. This place is a disgrace to the Audi brand. I will filing a complaint with Audi corporate as well as car dealer ratings websites. I hope they get penalized!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear your visit to our dealership only earned us one star and we'd like a chance to discuss this more with you to find a resolution. I hope you'll reach out to me so I can address these concerns and improve your experience. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304

One of the worst dealerships I’ve ever dealt with in my...

1.8
by UofSC93 on Mar 23, 2021

One of the worst dealerships I’ve ever dealt with in my 50 years on this planet. They will not call you back or respond to questions once you’ve purchased your vehicle. I purchased windshield insurance & they have yet to forward the account information. The receptionist are rude and will cut you off while you wait for an answer. Do yourself a favor & shop at one of the other Audi dealerships in the New Jersey/New York area. Did I mention that they lagged on registering my car where I had to go & do it my self? When they finally got around to it, they did not credit my registration cost back to me & pocketed the money. Completely untrustworthy, which when you’re purchasing an expensive vehicle is not something you should have to deal with.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to share this feedback. I'm sorry to hear of your disappointment and would like the opportunity to get some more details from you so that I can better address the situation with the team. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Dawn McAdam - Customer Service Representative - 201-628-4304

Hi Dawn the number you gave is not accepting phone calls. I would love to set things straight with your pre-owned department if you sincerely intend to make things right. Adolfo

Bought a Q5 from Steve young yesterday he did a great job...

5.0
by Danz on Jan 30, 2021

Bought a Q5 from Steve young yesterday he did a great job and made it a great experience. Very professional and honest. Also wanted to say thanks to the tech guy who took me through the car he was awesome

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your Q5! We appreciate you taking the time to let us know that Steve gave you a five-star experience during your buying process! We're glad our tech expert could give you a rundown of the Q5's many features, and we hope to see you again at DCH Millburn Audi for your first service visit!

This place is a Scam. Agreed a price on the phone with a...

1.0
by ScamVictim1259 on Oct 30, 2020

This place is a Scam. Agreed a price on the phone with a sales associate named Eunice at 5pm. She said she would talk to "her manager" to look into getting me a deal. She called back with a very good deal. She had a thick accent, but what was very clear was the price she quoted, and I wrote down all the details on my end. The deal was good, but she refused to put it in writing via email which seemed fishy. Assuming that they were acting in good faith, I started working with the finance manager Ashish Wagh the next day. We had all materials ready and proceeded to takes credit pulls and get approvals for financing. Right after the multiple bank credit pulls were made, Ashish casually mentioned that the price was $10k higher than this Eunice person had represented the following night. We spoke to the sales manager Sean who took his employees side and stated that I must have been mistaken and that his team never would have agreed to a deal that Eunice gave me, and claimed their must have been a "miscommunication" on my end. They refused to budge on this terrible bait and switch. We were left having multiple hard credit pulls made (presumably to make it harder to go somewhere else), and zero accountability for the attempted con that happened. We have continued our car search elsewhere and so should you.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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