DCH Ford of Eatontown

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

246 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of DCH Ford of Eatontown are from Cars.com and DealerRater.com

517 reviews

Always a Great Experience @ DCH Ford. Was in for...

5.0
by jgviv on Aug 25, 2021

Always a Great Experience @ DCH Ford. Was in for scheduled maintenance and they were fast, courteous, professional. Sales, Service, Parts all Great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

The DCH Ford of Eatontown team appreciates your kind review. We're always happy to provide our customers with experiences that they will remember for all the right reasons! Have a wonderful day!

np... You earned it! :)

ABSOLUTELY THE WORST DEALERSHIP EVER!!THEY LIE, DECEIVE,...

1.0
by Jimrae2109 on Aug 23, 2021

ABSOLUTELY THE WORST DEALERSHIP EVER!! THEY LIE, DECEIVE, do SHADY things as well! DO NOT TRUST THEM AT ALL! DCH FORD IN EATONTOWN!! They are a bunch of liars! They Tell you what you want to hear and then say “we’ll you signed the as is waiver”! We were told the Ford F-150 we purchased went through the 170 point check to insure there was nothing wrong with it. The moment we drove off the lot and came home we noticed NOTHING WAS DONE TO IT! It was not in any way serviced before we purchased it! When I called the very next day they acted all surprised. We did bring it back to get properly serviced but there was still an issue with the steering. Matt drove it with us in it and stated that there was a problem but then blamed it on the large tires. I spoke directly with the service department who advised me they told Matt it has an issue with the steering. It was not until i pressed the issue did it get fixed but they all acted like they were doing us a favor! Sorry, that’s on them! They shift the blame from one person to the next and keep repeating the same line, “you signed the as is waiver”! The radiator fluid is still brown , the oil dip stick is rusted and broken and the radio is still an issue! That should of been fixed during the 170 point check!!! If I would of know this is how they do business I would of brought the truck back the next day and canceled the deal! Bernard also stated the key was a regular “old school” key that we can get cut anywhere to make a copy as the truck only came with 1 and guess what?? That was a lie! It has a chip in it so that’ll cost us at least $100. The place had no ac, we sat there sweating and quite uncomfortable! It’s very dirty and everyone we have dealt with is beyond unprofessional! The only helpful one was Kyle in the service department.We will be actively telling everyone we can about our experience and in all social media sites as well.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, We are saddened to hear you are unsatisfied with your truck and experience with our team. We would like the chance to discuss this issue further and establish trust between you and our team. At your earliest convenience, please reach out to me at 501-779-4519 so we can work towards ensuring a positive resolution. Thank you Michael Hull General Manager

I get all my vehicles serviced at DCH. I am very pleased...

5.0
by tom on Aug 20, 2021

I get all my vehicles serviced at DCH. I am very pleased with this service. It is done promptly and done right the first time. also its easy to get an appointment.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Tom, We are pleased to know our team always provides you with prompt and reliable service and we would like to thank you for this great review. Please don't hesitate to reach out to the DCH Ford of Eatontown team for any future needs.

Joe & Kyle provide OUTSTANDING customer service. They...

5.0
by Dawn on Aug 10, 2021

Joe & Kyle provide OUTSTANDING customer service. They are consistently friendly and helpful, but most importantly, they are honest. At every opportunity I continue to recommend this service department - they earn my business every visit!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this excellent review, Dawn! Our team is happy to have provided you with a friendly, helpful, and honest experience and we look forward to seeing you again soon!

Joe in the service department went out of his way to get...

5.0
by JSano on Aug 08, 2021

Joe in the service department went out of his way to get this done on my timeline. He kept me up informed and delivered on his promise.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our team is happy to have kept you informed throughout your service and completed the repairs within the necessary window. We are thankful for this positive feedback and hope to see you again at DCH Ford of Eatontown.

The service department was professional, quick and...

5.0
by Steve on Aug 04, 2021

The service department was professional, quick and responsive to all our questions. It was a great experience and we would recommend to friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Steve, our team is happy to have provided you with a professional, quick and responsive service experience and we would like to thank you for this kind review of DCH Ford of Eatontown!

Always provides Great service and advisor care and with...

5.0
by JPal on Aug 02, 2021

Always provides Great service and advisor care and with updated communication throughout the service process from scheduling, service and pick up. Very satisfied Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi JPal, thank you for taking the time to share this excellent review! We are pleased to know our team kept you updated from start to finish and we look forward to having you back for any future needs!

Always very friendly and helpful. Professional crew in...

5.0
by Tommy on Jul 18, 2021

Always very friendly and helpful. Professional crew in service Will recommend this place to everyone I know It’s always a pleasure dealing with Warren

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Tommy, our team is happy to provide you with friendly, helpful and professional service during all of your visits with us here at DCH Ford of Eatontown and we would like to thank you for this kind review!

Very attentive and kept me informed of all of the steps...

5.0
by Bill_Diedrichsen on Jul 16, 2021

Very attentive and kept me informed of all of the steps involved. He was very pleasant and communicated in a very effective manner. He explained everything clearly and answered all of my questions

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Bill, our team is pleased to know you were provided with an informative and attentive experience and we would like to thank you for visiting DCH Ford of Eatontown. Our team truly appreciates your business and hopes to have you back for any future needs.

What i can say is simply the best car buy experience I...

5.0
by Romerj on Jul 13, 2021

What i can say is simply the best car buy experience I have ever had. I came in with a price in mind i wanted for my trade in and the price i wanted to leave with on my new "used" car (although it had only 36,000 miles or so). Well, I left exactly with just that. Our salesmen bernard was probably the best salesman out there. He was not pushy or trying to pitch a sale, he was as laid back and felt like I was talking to a friend. I usually hate the game, but after the first round of pricing, the Gm came out and asked what we wanted. Well we told him and he said he would make it happen . Yeah right, well the Gm did exactly just that, he made it happen without an argument or a fight. The GM also didnt try to pressure us or talk down to us as some sales managers do. This truly is the best car buying experience I have had and I have purchased and sold many cars throughout the years.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for taking the time to share this great review! We are pleased to know our team provided you with an excellent car buying experience and we hope to have you back at DCH Ford of Eatontown for any future needs. Until next time, enjoy the road ahead!

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