DCH Ford of Eatontown

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

246 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of DCH Ford of Eatontown are from Cars.com and DealerRater.com

517 reviews

Do Not trust Dealership

1.0
by J on Oct 15, 2021

Dealer did not hold up to Ford MSRP price guarantee on Bronco. Marked up the Bronco and no a Dealer of its word or Fords communication with reservation holders. Beware non trustworthy Dealership. If they are going against Ford Nationally communication than they definitely are not trustworthy within its dealership doors. Go to another Dealer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi J, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Sleazy and immoral bait and switch practices.

1.0
by Nikk on Oct 15, 2021

Terrible bait and switch practices with customer. Immoral sales team. Had an acquaintance place an order at an agreed upon price that took close to a year to fulfill. Once the dealership received the order from Ford, they unexpectedly tacked on a $10k upcharge on the vehicle so they could dissuade the customer from purchasing. This would allow them to sell the vehicle for more profile and void the original contract. STAY AWAY!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Nikk, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Shady dealer

1.0
by Germaine Yusef on Oct 15, 2021

Shady dealer. Adding a HUGE dealer markup to reservation holders of certain new Ford vehicles. The GM is a snake. Buyer beware and avoid this dealer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Germaine, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

I liked the car and had very good service when I was...

5.0
by johnjosephpicard on Oct 02, 2021

I liked the car and had very good service when I was there. Definitely a good visit.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Good visit.

It was a good visit.

They squeezed me in on a Saturday and really bailed me...

5.0
by rjm764 on Sep 21, 2021

They squeezed me in on a Saturday and really bailed me out. Peter found my old service records and they handled an open recall that I had missed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are happy to have fit you into our schedule over the weekend and our team would like to thank you for taking the time to share your experience. Please don't hesitate to reach out for any future needs, we are happy to help!

I was very pleased with the entire purchase transaction...

5.0
by willowwood on Sep 17, 2021

I was very pleased with the entire purchase transaction and would do business with this dealership again.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our team is happy to know you are pleased with your entire purchasing experience and we would like to thank you for taking the time to share this positive feedback! Until next time, enjoy the road ahead!

The Service Dept at DCH Ford in Eatontown always does a...

5.0
by Mrpdude01 on Sep 02, 2021

The Service Dept at DCH Ford in Eatontown always does a great job of serving my Explorer. The mechanics are trained well and always leave my car clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for this kind review! Our team is pleased to know you always have an enjoyable service experience and we look forward to seeing you again soon! Have a great weekend.

Great experience buying my vehicle from this dealership....

5.0
by Its4u2p on Aug 27, 2021

Great experience buying my vehicle from this dealership. Everyone was professional and knowledgeable and very informative thru my entire purchase. Highly recommend this dealership

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for this kind review! Our team is pleased to know you had a great experience here at DCH Ford of Eatontown and we look forward to having you back for any future needs!

Always a Great Experience @ DCH Ford. Was in for...

5.0
by jgviv on Aug 25, 2021

Always a Great Experience @ DCH Ford. Was in for scheduled maintenance and they were fast, courteous, professional. Sales, Service, Parts all Great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

The DCH Ford of Eatontown team appreciates your kind review. We're always happy to provide our customers with experiences that they will remember for all the right reasons! Have a wonderful day!

np... You earned it! :)

Kyle is an asset to your organization. He is always...

5.0
by Suefooo on Aug 25, 2021

Kyle is an asset to your organization. He is always helpful and caring. Your waiting area could use a little updating. And parking situation coming in is tight.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for the positive review and constructive feedback about our waiting room and parking. We appreciate the honesty and we are always looking for ways to continue to grow. We hope to see you again at DCH Ford of Eatontown!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.