DCH Ford of Eatontown
Cars on the lot
Dealership reviews
519 reviews
Great atmosphere
isidro helped me with every attention to detail. and his bilingual ability to speak with my parents was a huge plus ! he was able to give us all the attention.
Hi Jorge, thank you for sharing your experience with our team member, Isidro. We are happy to know he assisted you and your parents so well!
Do Not trust Dealership
Dealer did not hold up to Ford MSRP price guarantee on Bronco. Marked up the Bronco and no a Dealer of its word or Fords communication with reservation holders. Beware non trustworthy Dealership. If they are going against Ford Nationally communication than they definitely are not trustworthy within its dealership doors. Go to another Dealer.
Hi J, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Sleazy and immoral bait and switch practices.
Terrible bait and switch practices with customer. Immoral sales team. Had an acquaintance place an order at an agreed upon price that took close to a year to fulfill. Once the dealership received the order from Ford, they unexpectedly tacked on a $10k upcharge on the vehicle so they could dissuade the customer from purchasing. This would allow them to sell the vehicle for more profile and void the original contract. STAY AWAY!
Hi Nikk, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Shady dealer
Shady dealer. Adding a HUGE dealer markup to reservation holders of certain new Ford vehicles. The GM is a snake. Buyer beware and avoid this dealer.
Hi Germaine, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Kyler in service dept was very good and helpful. DCH ford...
Kyler in service dept was very good and helpful. DCH ford in Eatontown alway does a great job.
Hello, thank you for this great review! Our team is pleased to know you enjoyed your recent service experience and we hope to see you again soon.
I liked the car and had very good service when I was...
I liked the car and had very good service when I was there. Definitely a good visit.
Good visit.
It was a good visit.
They squeezed me in on a Saturday and really bailed me...
They squeezed me in on a Saturday and really bailed me out. Peter found my old service records and they handled an open recall that I had missed.
Hello, we are happy to have fit you into our schedule over the weekend and our team would like to thank you for taking the time to share your experience. Please don't hesitate to reach out for any future needs, we are happy to help!
I was very pleased with the entire purchase transaction...
I was very pleased with the entire purchase transaction and would do business with this dealership again.
Hello, our team is happy to know you are pleased with your entire purchasing experience and we would like to thank you for taking the time to share this positive feedback! Until next time, enjoy the road ahead!
The Service Dept at DCH Ford in Eatontown always does a...
The Service Dept at DCH Ford in Eatontown always does a great job of serving my Explorer. The mechanics are trained well and always leave my car clean.
Hello, thank you for this kind review! Our team is pleased to know you always have an enjoyable service experience and we look forward to seeing you again soon! Have a great weekend.
Great experience buying my vehicle from this dealership....
Great experience buying my vehicle from this dealership. Everyone was professional and knowledgeable and very informative thru my entire purchase. Highly recommend this dealership
Hello, thank you for this kind review! Our team is pleased to know you had a great experience here at DCH Ford of Eatontown and we look forward to having you back for any future needs!