DCH Ford of Eatontown

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

254 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of DCH Ford of Eatontown are from Cars.com and DealerRater.com

517 reviews

I have been coming to this dealer for over 12 years! Kyle...

4.0
by Mrs. K on Nov 04, 2021

I have been coming to this dealer for over 12 years! Kyle is always the best !

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello Mrs. K, thank you for your loyalty to DCH Ford of Eatontown over the past 12 years! Our team truly appreciates your kind review and we look forward to serving you for many more years to come.

Excellent customer experience ! Management and sales team...

5.0
by Brian on Oct 30, 2021

Excellent customer experience ! Management and sales team are dynamic and always pleasurable . Wouldn’t shop anywhere else .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Brian. thank you for this positive review of the DCH Ford of Eatontown team! We are happy to have provided you with an excellent customer experience and we hope to have you back for any future needs!

DCH Ford of Eatontown has a great service department. I...

5.0
by LoveFord on Oct 28, 2021

DCH Ford of Eatontown has a great service department. I had a problem with my car not starting, I called them up and they took me in right away. The replace the defective battery while I waited, and it was really quick. My car was clean when I got back and has been working well ever since. Priscilla Robinson did a great job of taking care of my car, she was so nice and understanding.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our team is happy to have replaced your battery and gotten you back on the road in a timely manner! We would like to thank you for this kind review and wish you a happy Halloween weekend!

DONT BUY

1.0
by J on Oct 24, 2021

BUYER BEWARE!!!!! I would've given them a ZERO if that was an option!!! Dealership & manager, Mike, are nothing but CROOKS! My brother was told the vehicle had items in it & it didn't. When he called the dealership Mike they wouldn't refund the money for the items that weren't actually in car & accused them of removing the items!! Unbelievable that these people can sleep at night knowing they are scamming customers off like this! On top of that they forged his signature on at least one of the documents, yes FORGED! I'm sure they aren't the first customers they've scammed & done this too, especially after reading some of these reviews! They were sold a vehicle with nitro tires & a tail light neither of which the car had! This was the perfect scam for these people, b/c how many people check the brake lights & tires before leaving a dealership?? They are totally scamming customers so if you're going to buy here, don't say you weren't warned! If you're looking for a classic case of "bait and switch" go no further! Apparently this dealership has quite the reputation for this, I'm just sorry we weren't aware beforehand!!! Do yourself a favor & STAY AWAY from these CROOKS! Looking forward to this place getting shut down!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Dishonest. Do not trust.

1.0
by Travis on Oct 22, 2021

Dishonest, marks up ordered cars and stiffs customers, and disregards customers. Does not care about customer care or service. This should not be allowed to go unaddressed.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Scam dealership Liars that don't blink

1.0
by Jeff Baltimore on Oct 22, 2021

Drove three hours added a few to the price.They lied about what the price was had a friend call they gave him a higher price 45 minutes later as iam driving.They will give you these screening questions to figure out gow to screw you.Called ford they said they just sell the vehicles.You need to call consumer affairs of new Jersey to have them investigated.The goal is to get you there then the BS begins.Iam calling consumer affairs to report.They don't care will scam you

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Dishonest and greedy

1.0
by Steve on Oct 19, 2021

Rude staff and screw customers on pricing. Avoid like the plague. I was interested to buy a vehicle and found out they had essentially hijacked a customer order that was placed over a year before simply because they wanted to charge $10,000 over MSRP. I could not deal with them in good conscience.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Don't waste your time or money

1.0
by Jack Hoff on Oct 19, 2021

Don't waste your time unless you want to spend 10k over MSRP after waiting 1 year for your Bronco. These people are TRASH! TRASH! TRASH!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Stay Away

1.0
by stras27 on Oct 17, 2021

This place is trash, stay away. They are dishonest and marked up a customer's Bronco without notification. This customer waited over a year for this car and at the last minute they hit them with a 10K ADM. Complete BS.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

Dig deep with this dealership

1.0
by David Hughes on Oct 17, 2021

Don’t buy a Bronco from these clowns, unless you enjoy 10K markups on MSRP’s. It’s a shame, it will be a much more enjoyable experience buying a new car when we can buy direct and dealerships are a thing of the past.

Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519

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