DCH Ford of Eatontown

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

246 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of DCH Ford of Eatontown are from Cars.com and DealerRater.com

517 reviews

Great customer service and attention. Explained the work...

4.0
by mmvankelly on Jan 19, 2022

Great customer service and attention. Explained the work and all involved. Loaner car worked well.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for having your vehicles serviced with our team here at DCH Ford of Eatontown! I'm pleased to know you were provided with excellent communication throughout and hope to have you back for any future maintenance needs.

This is by far the best dealership and service team...

5.0
by rcupido87 on Jan 05, 2022

This is by far the best dealership and service team around. Always happy with the service!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for these kind words about our service team, Rachel! We are happy to have provided you with quality service and excellent customer care. Until your next visit with us, we would like to wish you safe travels.

They fixed my car and it was covered under warranty. They...

5.0
by Jbender5 on Jan 04, 2022

They fixed my car and it was covered under warranty. They figured out the issue quickly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for having your vehicle serviced here at DCH Ford of Eatontown! Our team is happy to have applied your warranty where possible and gotten you back on the road in a timely manner. Until your next visit, drive safe!

Dishonest

1.0
by EJ on Jan 03, 2022

So much for a handshake, sold a car right out from under while I was finalizing financing, I guess I should have paid more attention to all the one star reviews

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi EJ, I regret to learn the vehicle you were interested in was sold before you could secure the financing you needed, however, our team is unable to hold a vehicle without a deposit. While I can certainly understand your frustration, I hope you will consider reach out to me at the number below as I would appreciate the opportunity to remedy your experience. Joseph Lepore Jlepore@lithia.com 732-460-4323

I always bring my car in and wait for it to be serviced....

5.0
by Malcolm731 on Dec 31, 2021

I always bring my car in and wait for it to be serviced. They are always on time and the communication is great.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Malcom, thank you for continuing to have your vehicle serviced here at DCH Ford of Eatontown! Our team is happy to provide you with excellent care and we hope to see you again soon.

Peter and Ken always take great care of my trucks...

5.0
by rpgmaster91 on Dec 18, 2021

Peter and Ken always take great care of my trucks servicing. Kyle runs an excellent ship and these guys are always a class act. DCH Ford has to be the best shop to service with!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our team is grateful to know you feel this way! We try our best to provide customers with smooth, efficient and enjoyable service appointments and it is always a pleasure to know our hard work is paying off. We look forward to providing you and your vehicle with excellent care for years to come. Thanks again!

We were very happy with the service however the wait time...

4.0
by Aldozac on Dec 03, 2021

We were very happy with the service however the wait time for an oil change was excessive

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Aldozac, While I'm pleased to know you are happy with your service overall, I would like to offer my apologies for the wait time you experience and thank you for your understanding during these times. I assure you your feedback will be shared with our team and hope to have you back for any future needs.

Excellent experience . Both Joseph and Izzy were...

5.0
by Kebender on Dec 03, 2021

Excellent experience . Both Joseph and Izzy were fabulous. Both men went out of there way to accommodate us and found the car I wanted.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for this positive feedback! We are pleased to know our team was able to assist you in finding the perfect new vehicle and we hope to have you back at DCH Ford of Eatontown for any future needs. Have a great day!

Excellent, courteous, efficient service. Pleasant...

5.0
by Sandra on Nov 10, 2021

Excellent, courteous, efficient service. Pleasant waiting area both outside and inside. Even had drinks available for those waiting.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Sandra, thank you so much for taking the time to let us know how we are doing. We are very happy when we see that our customers are having a positive experience with us here at DCH Ford of Eatontown. If we can be of any further help please don't hesitate to come back, we would love to work with you again!

Been using since I bought the car in 2014 will use again...

5.0
by Wendysands on Nov 07, 2021

Been using since I bought the car in 2014 will use again again again again and again

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Wendy, thank you for this great review! Our team is happy to know we have earned your business and we look forward to assisting you with any future needs!

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