DCH Ford of Eatontown

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

266 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of DCH Ford of Eatontown are from Cars.com and DealerRater.com

519 reviews

Sales person tried to add $11,000 in "trade difference"

1.0
by juliodelsesto on Jun 27, 2022

Sales person tried to add $11,000 in "trade difference" to my deal ($11,000!!!). They tried to say it was some kind of "tax" thing. Then seemingly got offended that I wanted to negotiate. I was willing to drive 4 hours... Nope. I don't think I would have trusted the deal if we have made one. Internet contacts were very kind and professional, at least.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Julio, It is unfortunate to see the feedback you have shared here. When you have a moment, I hope you will consider reaching out to me at the number below so that I may learn more about the concern you have described. I hope to hear from you soon. Joseph Lepore Jlepore@lithia.com 908-216-4761

Seemingly Deceptive

1.0
by Julio Del Sesto on Jun 27, 2022

Sales person tried to add $11,000 in "trade difference" to my deal ($11,000!!!). They tried to say it was some kind of "tax" thing. Then seemingly got offended that I wanted to negotiate. I was willing to drive 4 hours... Nope. Even if they had gotten to a good number, not sure I would trust the deal and make the drive. Internet contacts were very kind and professional, at least.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Julio, It is unfortunate to see the feedback you have shared here. When you have a moment, I hope you will consider reaching out to me at the number below so that I may learn more about the concern you have described. I hope to hear from you soon. Joseph Lepore Jlepore@lithia.com 908-216-4761

This review is about the Sales Representative Blane!

5.0
by Josephs2891 on May 20, 2022

This review is about the Sales Representative Blane! Honestly, words can not describe! Usually you know a salesman is going to try to get you for as much as they can and still make you think it’s an amazing deal. Well Blane is a different man. He actually helped me and kept it real with everything. Answered all of my questions and if he didn’t know an exact answer, he’d find it for me that moment! Went through as many cars ss I wanted to see before I found the one for my mother. Which that made it more serious for me because it was for my mother. Awesome personality, wisdom about the cars like I’ve never seen before, and he actually cares for the customer! Really awesome guy, gets personal and actually talks to you, not like some guys where it’s money and that’s it. I respect him a lot and glad I got to meet him and he was the one to help me with my purchase. So again, thank you Blane for everything!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you so much for such an incredibly thoughtful and kind review of your experience working with Blane. We know he is going to sincerely enjoy hearing his honest, informative and wise assistance helped you pick a great fit in a vehicle for your mother. All of us at DCH Ford of Eatontown truly appreciate you trusting us to help with such an important decision, and we wish both of you many safe travels ahead. Please let any of us know whenever we can be of help with whatever you may need down the road and we'll do everything we can to be of service.

The Service Department at DCH Ford has always been First

5.0
by JIM K on Mar 31, 2022

The Service Department at DCH Ford has always been First Rate. Kyle Warren always makes sure that things are done right and as timely as the job can be done properly. Met Kyle's associate, Ken Guthrie, for the first time this Servicing and everything went smoothly and I was pleased. Saw Kyle on the way out and said hi and was on my way home a happy customer!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Jim, Kyle, Ken and the DCH Ford of Eatontown team are happy to be of help in caring for your vehicle. Both will appreciate the compliments and enjoy knowing you continue to receive first-rate and smooth service. We look forward to another exceptional performance when you next visit.

Great dealership overall.

5.0
by Zyskman on Mar 22, 2022

Great dealership overall. Service department is always accommodating. Service manager Kyle Warren always goes out of his way to take care of me and my family. I’ve been following Kyle for many years do to his great work ethic he runs a great service team!! Highly recommend DCH Ford.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you very much for trusting our DCH Ford of Eatontown team with your vehicle's care. Kyle and all of us here are happy to go the extra mile for our amazing customers, and we do think of you as part of our dealership family. Your kind words and longtime business are truly appreciated and we look forward to your next visit and beyond.

Don’t do it…

1.0
by Guillermo concepcion on Mar 21, 2022

These guy sold me a trade in and about an hour after leaving the dealer my engine like came on took the car back the pit a huge strath that the extended door they gave me a loaner and fixed the lang feel scratch got the car back 3 hours later same exact problem engine came on wouldn’t go out they picked up the car and towed it back to the dealer had over two a week picked it up and the same engine with the same problem and it hasn’t been resolved I mace to another state now they totally ignore me engine still on the dealer ship I brought it too and 4 different machanics they still can’t figure it out I’m going through xxxx because how do you get the car inspected with the engine light on is beyond me I’m still paying but I’m not using it if anyone knows what I can do next please let me know thanks…

Customer service 3.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Guillermo, Thank you for bringing your concerns to our attention. We understand your frustration with the issues you are experiencing and want to do everything we can to help. When you are available, please contact me at the number below. I look forward to hearing from you. Kyle Warren Service Manager 732-460-4351

I always take my vehicles to DCH Ford for service.

5.0
by LoveFord on Mar 16, 2022

I always take my vehicles to DCH Ford for service. I call Ms Robinson and she makes me an appointment. She is the sweetest and most helpful person. I drive in hand the service writer my keys, tell him what I want done. I go sit down and relax, they tell me when my vehicle is ready, I pay, say hello to Kyle, and drive out on my way. No grease or dirt in car.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Kind words from valued longtime customers always broaden a lot of smiles here at DCH Ford of Eatontown. Thank you so much for continuing to trust us with your vehicle's care. All of us wish you safe travels ahead and look forward to providing the same excellent service you've come to expect when you next visit.

Made me wait over 30 minutes to an hour plus they throw a

1.0
by danschweitzer8 on Mar 09, 2022

Made me wait over 30 minutes to an hour plus they throw a lot of nonsense extras on the price of the car. Overinflated BS pricing what they quote on the site is about 2000 less than they write the car up for. No trust. They give car sale people a bad name

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Dan, I am sorry to learn you have concerns regarding the pricing and fees associated with vehicle purchase. Our customers like to know all the options they will see in finance up front, so we show you a pricing grid with all the options. They are optional. All you have to do is tell the sales consultant or manager you don't want them and they will pull them out. Please give me a call when you have a moment, I would be happy to learn more about your experience and provide any clarification and/or solution possible. Michael Hull General Manager Mobile: 501.779.4519

Always an easy and haste free experience when having

5.0
by pbelardo66 on Feb 28, 2022

Always an easy and haste free experience when having service done. Service always welcomes you and keeps you informed throughout your visit.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, I'm pleased to know you have found our team to do a great job at keeping you informed in regards to your vehicles maintenance. We would like to thank you for bringing your service needs to our team here at DCH Ford of Eatontown. If we can be of any assistance in the future please don't hesitate to reach out.

Polite and professional staff.

4.0
by chip401 on Feb 25, 2022

Polite and professional staff. Repaired issue and worked out the warranty issue. Car is working perfect now

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi Chip, I'm please to see our team was able to help you address the issue with both your vehicle and the warranty company. We truly appreciate you taking the time to share this positive review and look forward to your next visit with us here at DCH Ford of Eatontown.

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