Dave Sinclair Ford

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–6:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Matt Hackney headshot

Matt Hackney

Service Advisor (119 Reviews)
Dealer Experience 20 years
Dealership Experience 14 years
Don  Kraus headshot

Don Kraus

Service Advisor (48 Reviews)
Craig Mueller headshot

Craig Mueller

Service Advisor (38 Reviews)

Cars on the lot

264 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Dave Sinclair Ford are from Cars.com and DealerRater.com

1383 reviews

I recently bought a 2021 F-150 from Gary at Sinclair...

5.0
by Cardsfan552 on Sep 10, 2021

I recently bought a 2021 F-150 from Gary at Sinclair Ford. He did a great job. Answered all my questions. I couldn't be happier!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bought a used 2019 f 150 super crew fx4 4x4. We took it...

1.0
by Cpgf150 on Sep 08, 2021

Bought a used 2019 f 150 super crew fx4 4x4. We took it for about a 4 mile test drive. After the test drive the salesman told us we needed to put 10 percent down to get financed and that's a lie. Second just wanted to know my payoff and would never give me numbers on his truck. They low balled my trade about 3 to 4k under nada ruff trade in value. Decided to buy the truck after leaving and thinking it over. You should all ways go with your gut and walk away, but that's my bad. Get into finance and it's all about the extended warranty and it's a hard push for you to buy it. At this point we should have just stood up and walked out. Finally get the truck and head home and notice a vibration in the wheel. Truck had bad front and rear breaks and rotors, but just had a 178 point inspection to be cpo from ford. So called and was told sorry thats a normal wearing of the vehicle. Tried to trade the truck back after just not happy with my purchase and just really getting the run around from the dealer. I will never step foot in this dealership again. If it was the last place on earth to buy a car from I would rather just walk. Buyers be aware they don't give two cents about your repeat business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Go anywhere but Dave Sinclair, Dave is not there.

1.0
by Lowell Brooks on Sep 03, 2021

I have bought up too ten cars from Dave Sinclair Ford. I also had them serviced there. Never again will I set foot on their lot. The service department has been getting worse and worse. Then when I went to bye a new truck I was treated like an idiot. The idiot that appraised my truck diagnosed it as having transmission problems or broken motor mounts. They had just serviced the truck and found no issue. They offered me $6000.00 less then KBB trade in price for the truck. And by the way the transmission problem was the cooler sliding a round in the bed of the truck.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I wish there was a way to give ZERO stars! Back in...

1.0
by Heiderscheidb on Aug 27, 2021

I wish there was a way to give ZERO stars! Back in January I purchased a used 2020 Platinum Ford Explorer from Dave Sinclair. Loved the car until May. I had 3 issues that all started at once. Reverse camera would only work 50% of the time, loud rattling sound from the engine or exhaust, and every time we took it through a car wash the headliner would get soaked and water would run down the back window. I set up an appointment to take it back in June. I showed them everything it was doing when I dropped it off. I was told at that time, “the rattle doesn’t sound normal and these cars just aren’t made to take through car washes, you just have to expect it’s going to leak..” Spend $50,000 on a car that’s not even made to withstand a car wash! I get a call back several days later saying everything is “fixed”. Great! So, I go to pick it up and get in the car, it’s still rattling and the reverse camera still didn’t work. But they did fix a bad seal on the sunroof which was causing the water leak. So, I left it there for them to keep working on it. I go back a few days later once it was “all done” and this time they had replaced the camera which was now working but they were unable to hear any rattle this time and even took a test drive with the service manager Greg. I had Greg come out and listen to it, he said “oh yeah, I can hear it now, that doesn’t sound normal, that’s not what I was listening for.” So, I took it back home and made another appointment. Dropped it off to them for the 3rd time to fix this rattling sound, service man comes out and listens to it, again telling me he can hear it and something doesn’t sound right. I received a phone call a couple days later saying the noise is “normal” they can’t find anything wrong, and 2 other 2020 explorers they have are making the same exact sound. I asked to talk to Greg again and he told me the same story and I could come listen to the other explorers when I come back to pick it up. I immediately got ahold of a Ford Representative and told him what’s going on, and he is still trying to help resolve the issue, but told me to just go pick it up until they can do some more research. So, I go pick it up and talked to Greg. This time he tells me he has 3 2020 explorers and they all make the same sound. I said great let’s go listen to them! “No, no I can’t let you listen to them, but if you want to go somewhere else where one is for sale you can listen to it.” Even though days before he said I could come listen to them anytime I want. I said, well my uncle has the same exact explorer and it’s quiet as can be, just like mine was for the first 3 months of owning it. But he just kept telling me how now it’s normal and it’s just supposed to have that loud rattle. He didn’t even have 3 other explorers there, OR if he did, I can guarantee they weren’t making this noise. It’s embarrassing to even drive. I will never do business again with Dave Sinclair and warn others who think about it. All they care about is making a sale, they don't care about their customers and making things right.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Dave Sinclair

5.0
by Marda Frie on Jun 23, 2021

Glad I use Dave Sinclair and Craig helped me in the service of my car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Marda, we are very happy to have provided you with such a positive experience! If there is anything else we can do to assist you, please let us know! Take care!

Dave Sinclair Ford

5.0
by Timothy Kentch on Jun 22, 2021

Service staff are quick and efficient. Prices are competitive

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Body Work

4.3
by Karen Godbey on Jun 21, 2021

The experience was good. The SUV was done earlier than expected which was good. However, the person that did my estimate said he would walk me over to the car rental place on site but did not that.

Customer service 4.0 Quality of repair 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Ford f150

4.3
by Michael Evans on Jun 19, 2021

Friendly customer service, very helpful qith everything that I need. And plans for what needs done

Customer service 4.0 Buying process 4.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Purchase

5.0
by Lisa Crump on May 31, 2021

Our salesman, Nick, was very helpful and made the process very easy!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Lisa, we appreciate your feedback of our Staff's outstanding service! Thanks for your business! Take care!

Satisfied

5.0
by Tammy Callahan on May 26, 2021

The receptionist ordered crossbars for my luggage rack on my 2017 Escape. She booked me two and a half weeks later to assure shipment was received at the dealership. I told her two other things I wanted looked at while my suv was there, no problem, gave me a rental because diagnostic test would be over night. She quoted me a price of $150 and stated there is no labor fee for install, twice, yay!. I arrived for my appointment only to find out that she failed to order my bars! Also for each thing looked at would be $150 per issue for diagnostic (wiper sticking and hatch not closing completely every time) adding cost of repair if not under my warranty plus crossbars with install would in fact have $169 labor fee!! I was only expecting to spend $150 but now with crossbars and issues and labor looking at close to $800-$1000!! No way, I said forget wipers and hatch, I?ll go to my mechanic, and I asked the service dept to check with management about install fee. I told them the day and time I called so they knew who scheduled me and gave me completely inaccurate information. Problem was solved, no install fee!! Part was ordered and put on a few days later. Service department also went ahead and looked at my issues without charge, couldn?t find a problem but cleaned the hatch lock and all works great now! Thank You Cameron, your customer service is awesome!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Tammy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

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