Dave Sinclair Ford

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–6:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Matt Hackney headshot

Matt Hackney

Service Advisor (119 Reviews)
Dealer Experience 20 years
Dealership Experience 14 years
Don  Kraus headshot

Don Kraus

Service Advisor (48 Reviews)
Craig Mueller headshot

Craig Mueller

Service Advisor (38 Reviews)

Cars on the lot

331 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Dave Sinclair Ford are from Cars.com and DealerRater.com

1379 reviews

Failure to communicate

1.0
by Anonymous on Aug 11, 2022

I made an appointment to buy a 2019 Jeep Wrangler unlimited Sahara. I called right before I left to drive over an hour to get to the dealership to make sure the vehicle was still available because it no longer showed that it was on the website. I was told the vehicle was still available so I drove over an hour to get there. When I got there they told me that the jeep had sold the day before.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Went in ready to pull the trigger on buying a new truck.

1.0
by Joshua.nast on Aug 01, 2022

Went in ready to pull the trigger on buying a new truck. I currently have a 17 Limited and was wanting to order a new 23 Raptor 37 package and ask questions about timing etc. At this point I don't fault any dealer for manufacturing delays, it sucks, but it is what it is. I went in today and spoke with "Ness" and was told that Raptors are allocated vehicles and they don't "waste" their orders. I'm sorry but I don't think me ordering an $80k+ truck is wasting an order. Then I was also told there is a $30k "market adjustment" on these vehicles. STEALERSHIP ALERT!! I've read all kinds of articles online about how Ford is cracking down on this kind of behavior. I've already lodged a dealer complaint with Ford. Be aware of ridiculous mark-ups, and call Ford's customer service number at 1-800-392-3673. Don't pay the markup! Find a different dealer!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Repeat customer I've purchased 3 or 4 vehicles from Lemay

3.0
by Scott on Jul 02, 2022

Repeat customer I've purchased 3 or 4 vehicles from Lemay store. Last purchase a used 2015 F150 May 2022 great truck but it didn't come with 2 sets of keys this was brought up during the sales negotiation sales person wouldn't do anything to assist or get second set made. Get truck home need factory door keypad code also not provided with truck. I want second key and code call St Peter's store closest to home they tell me I need to work with sales rep and key can only be made at Lemay store. Disappointed customer will think twice before a 5th purchase.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.

Happy with purchase

5.0
by Jeff & Kathy on Jun 29, 2022

Thank You Chad Sigsworth for your help with the purchase of our used car! You made us feel like your own family, no pressure to make the purchase only the truth! We are very satisfied with our Escape!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Sinclair Ford - Explorer ST

5.0
by Christopher Prochaska on Jun 04, 2022

Justin Fuller was my sales rep and my experience was incredible. Everything from the process to order a new car, the trade in value, financing, etc. was smooth and Justin kept me informed along the way. Would highly recommend to anyone in the market!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Christopher, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Felt like a queen on the day I bought my car!

5.0
by Rochelle Reither on Apr 12, 2022

Felt like a queen on the day I bought my car! Everyone was so nice an accommodating especially my salesman Chad Sigsworth and Mike Quinney! I will definitely be back in the future and I will recommend to everyone know! Thank you guys! P.S thank you to Dave Sinclair jr. He went above and beyond my expectations!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very pleasant and sincere.

5.0
by Bill.terry5 on Mar 21, 2022

Very pleasant and sincere. Close to my house so it’s a no brainer for me

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

DONT BUY!

1.0
by jz on Feb 28, 2022

DONT BUY! DONT WORK WITH TEHM! Let me start with the conclusion: Think twice before you work with them, they are NOT reliable. They PISSED me off SO MUCH that 1) I bought the car with 2K more from another dealer 2) Spend 30 mins to write this review. Here is what happened to me: I visited in-person twice, one for general information, one for test drive. I am pretty sure about the truck I want, but this is when the nightmare starts: The sales person is extremely hard to reach. He is slow in picking up the phone, sometimes doesn’t text back, and never send the material I request on time. I thought they were a big dealer, maybe he is busy, which is understandable. Their price is fine BTW, so I decided to bear with it. It took 4 days to finalize some details, during which they told me “the car we discussed was sold” TWO times, so I need to pick a new car. (It turned out it wasn’t sold, just in the loaner’s program) Now, here is the highlight of the whole story: After 4 days’ of waiting, talking, picking new car, waiting again, I decide to buy the car on Friday. We made a appointment at 10, so I can get out before 12 and get back to work. They called at 8:30, asking it might take longer than expected, so can I be there earlier. I left home at 9, they called me at 9:20 (I was almost there), saying I need to turn around and GO BACK HOME, because they need to GATHER MORE INFORMATION. What does that even mean? Now after 3 days, no explanations at all. I was trying to be nice and polite the whole time, now I just think they are intentionally messing with me. I don’t know the reason. Is that because they are such a big dealer and they don’t give a S about one particular customer? Or because of something else? People say the service begins, not ends, when you buy the car from a dealer. How can you trust them, work with them, for an expensive car when they treat you like this?

Overall experience 1.0 Does not recommend this dealer.

You should turn around and go home

1.0
by jz on Feb 28, 2022

DONT BUY! DONT WORK WITH TEHM! Let me start with the conclusion: Think twice before you work with them, they are NOT reliable. They PISSED me off SO MUCH that 1) I bought the car with 2K more from another dealer 2) Spend 30 mins to write this review. Here is what happened to me: I visited in-person twice, one for general information, one for test drive. I am pretty sure about the truck I want, but this is when the nightmare starts: The sales person is extremely hard to reach. He is slow in picking up the phone, sometimes doesn’t text back, and never send the material I request on time. I thought they were a big dealer, maybe he is busy, which is understandable. Their price is fine BTW, so I decided to bear with it. It took 4 days to finalize some details, during which they told me “the car we discussed was sold” TWO times, so I need to pick a new car. (It turned out it wasn’t sold, just in the loaner’s program) Now, here is the highlight of the whole story: After 4 days’ of waiting, talking, picking new car, waiting again, I decide to buy the car on Friday. We made a appointment at 10, so I can get out before 12 and get back to work. They called at 8:30, asking it might take longer than expected, so can I be there earlier. I left home at 9, they called me at 9:20 (I was almost there), saying I need to turn around and GO BACK HOME, because they need to GATHER MORE INFORMATION. What does that even mean? Now after 3 days, no explanations at all. I was trying to be nice and polite the whole time, now I just think they are intentionally messing with me. I don’t know the reason. Is that because they are such a big dealer and they don’t give a S about one particular customer? Or because of something else? People say the service begins, not ends, when you buy the car from a dealer. How can you trust them, work with them, for an expensive car when they treat you like this?

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

I purchased a vehicle with Dave Sinclair in October 2021....

1.0
by hello2324 on Jan 14, 2022

I purchased a vehicle with Dave Sinclair in October 2021. I had viewed a vehicle on the dealership’s website that was listed as on the lot, but no photos of the car had been posted. From the description, I knew I wanted to view the car. First off, if you’re the kind of guy or gal who is not trying to be ill with COVID-19, it’s a place to avoid. No masks in sight. I came to the dealership on several occasions to see the car, put a deposit down and purchase the car as well as an additional service appointment. I’ll skip to the good stuff because obviously I decided to buy the car and who cares why. We had the misfortune of being approached by Chad Sigsworth when we walked in. At first, I saw Chad’s desk littered with Cherry Cokes and I thought… how bad can a Cherry Coke lover be? I’ll now prepare to plead my case as to why Chad Sigsworth is the actual worst. 1. In retrospect, it was evident Chad used purposeful rhetoric to create panic and a sense of urgency. In particular, he told me on several occasions over the phone and in person that he, himself, was thinking of buying the car before I could put a deposit on it. But, his manager reminded him he already had a nice car so he decided to pass! Mmmkay Chad! Good for you man! I bet that Miata is reallyyy nice! 2. The Carfax available through the dealership’s website clearly stated the car had been in a minor accident with cosmetic damage. Not a big deal, many used cars have been. Wasn’t a deal breaker for me. But Chad kept changing his story on it and when I came to look at the car a second time he let me know how wonderful the car was, how badly he wanted to buy it himself and that it was accident free! Either he was lying, or he didn’t know much about the car he was selling and neither is all that great. 3. On day two of coming to see the car, Chad told me enthusiastically that because this car was less than ten years old, it qualified for the dealership’s special “Warranty Forever” powertrain coverage program. When I returned on day three to test drive the car and make the purchase, he reiterated this rare selling point. After deciding to buy the car and beginning to complete the paperwork, Chad goes to talk to his ~manager~ and comes back with a laminated sheet of paper and informs me that no, actually BMWs are on the list of excluded brands from this special warranty. Scan the laminated list, nope… no BMW listed there. But sorry, the manager said no warranty on this car… halfway through signing all the paperwork. Chad asked “so do you still want the car?”. Yes, Chad, I still want the car, I’m just going write you a bad review. 4. Something sketchy this dealership does is make you stand in front of your new car with a giant sign that says, “I bought this car AS IS from Dave Sinclair Ford” and they take a photo of you. If you’re not already sketched out by this place, you are after you’ve taken this photo. If you were excited for your new car, now you’re bent over Chad’s 1999 office chairs having a panic attack. And the whole photo thing does make sense, because there are things wrong with this car. This dealership did not have a good understanding of what worked and did not work with the car. The security system just flat out doesn’t work and there’s no functional alarm or anything. It’s not like there wasn’t ever one, there’s a light and stuff. Just doesn’t work. The USB jack is damaged and does not register when a device is plugged into it. Yeah, kind of a deal breaker here in the year 2022. The tires are what Dave Sinclair calls “legal”, although Chad was arrogant enough to tell me they need to be replaced ASAP and I could expect them to cost $1,200. Side note – this is when I started thinking Chad was messing with me. Like purposely tallying out how much this car was going to cost me and trying to make it sound really expensive. The dealership promised to detail the car before I took it off the lot, so it was strange that I found six cents and a bunch of crumbs in the center console. Finally, Chad really played up this repair that they did on the “control arms” before I took it off the lot. Chad told me they didn’t have to do the repair but were going to “take care of me so I’d come back and buy my next car from them.” Hahhahah. HAHAHHAHA. Hahhahahahahhahahahahha. K. 5. One of the things that really gives me heartburn is that the car was priced well over clean retail and Chad wouldn’t even consider taking an offer to his manager. I’m not naïve, I understand the car market right now. Honestly, I don’t even think I expected for them to knock anything off the price, but Chad wouldn’t even stand up, walk over to his manager and put anything in front of him. Said his manager wouldn’t even consider if I made an offer $50 less than the listed price. Said his manager didn’t even negotiate with him when he bought his car! (Chad likes his manager more than his manager likes him) Again, this was his rhetoric. That’s fine. I didn’t love it, I already had a bad feeling about the whole thing, BUT whatever I’m not super concerned over an extra $500. BUT here’s what really got me… about a week later I had to come back to the dealership to have a new license plate cover installed and wouldn’t you know, I heard one of Chad’s colleagues talking to other buyers telling them that he could probably negotiate a few hundred dollars off. Again, it’s not just sketchy it’s the flat out lying that gets me with Chad. (p.s. if you haven’t realized already Chad is really REALLY obsessed with his manager. Super thirsty to impress that dude who sits in the crappiest cubicle I’ve ever laid eyes on.) 6. Once I started signing the paperwork to buy the car, one of Chad’s cheesy colleagues walked over to his workspace and asked me if I was buying “the BMW”. I said confirmed and he said “Oh I better go call those customers who wanted it… hardy har har” and walked over to his desk, pick up his phone and made a fake phone call. Swear to god they should make an SNL skit out of this man trying to pretend like that phone call was real. 7. Alright alright, so yeah Chad is your typical used car salesman. I mean, he’s like suppppperrrrrr desperate to make a buck. I can move on. But Chad is also just not my kind of guy. He’s pretty over the top all around, weirdly tan, gold chain, strong cologne… like should have auditioned for Jersey Shore. But what really sealed the deal… like… I almost (and should have) stood up and left, was that Chad likes to keep a political bumper sticker under his computer keyboard. This is Chad’s work version of the political flag hanging outside his house. And I suspect he knew I wouldn’t agree with that bumper sticker and that he purposely lost TOTAL CONTROL of his keyboard to show off his bumper sticker. Who else’s keyboard slides 10 inches across the desk when typing into Google? Yeah, whether it was on purpose or not… just picture Chad’s keyboard flying out from under his hands across his desk mid type. That’s the kind of guy we’re working with here. OH… And if it’s taking you that long to figure out what kind of person has political flags at home and bumper stickers at work, then for you, I highly recommend Chad Sigsworth!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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