DARCARS Orange Park Chrysler Dodge Jeep Ram

3.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

76 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

181 reviews

Unbelievable !

1.0
by Luis on Apr 03, 2018

Warranty work - recall update. After waiting for hours, which should have been a half hour, finally got my car. On the way home, car ran rough and quit running a few times. I decided to find another dealership and have them fix the Orange Park Jeep Dodge problems. I heard the dealership may be closing, I believe the good employees have left. Everybody had a bad attitude, not a nice place. I will not return!

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Don't believe their ads in the fla times union

1.0
by lessie cato on Mar 12, 2018

Good sales rep Jimmy but when I selected the vehicle and was told the price management added on $2300. Beware of there their add on. Very shady business practice.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great everything!

5.0
by Jagsfan88 on Mar 07, 2018

Had a great experience at Orange Park CJDR. They took care of all of my needs and were never pushy. Would recommend them to anyone.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Lack of service

1.0
by inadequate on Feb 28, 2018

Had an appointment for service and oil change. Upon arrival, attempted to get someone to write the order. Everybody was busy talking or holding up the wall. One woman had a long conversation with a friend and a guy with the cowboy hat was useless. I wasted enough time and left. They should clean up the dump and get a refresher course on customer service. There are other Chrysler dealers.

Customer service 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Best New car purchase ever

5.0
by Doug M on Feb 27, 2018

I was totally frustrated with the new car buying process at the other dealers and met Mike Luvene who just blew me away in his understanding of what I wanted and truly was in my corner from start to finish. I couldn?t be happier in my choice to purchase a car from Mike and orange park Jeep. I am not a guy to write reviews for people good or bad, but I am so blown away by how smooth everything went that if I could write a 100 for mike I would. Go buy a car from this guy, you wont be disappointed.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Disappointed!

1.0
by DISAPPOINTED on Feb 19, 2018

My wife had maintenance work on her Dodge. What a disappointment, the dealership found things to repair and went to pick up her car, had a surprise on the charges. I know the dealership is in financial trouble, but you lost a customer.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

service department is the worst!!!

1.0
by beware on Feb 18, 2018

My girlfriend took her car to the dealership for repairs. The car ran worse after the alleged repairs. This is the second and last time for this so-called service department. I begged my girlfriend to buy a honda or any foreign car. we will be looking for a honda. Never step foot in this place again!!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Seriously?

1.0
by JM on Oct 11, 2017

Had my vehicle for 2 weeks for an AC repair. Finally got the AC repair done. Was told when I picked up my vehicle by the way the battery is low. Had my vehicle for two weeks and never notified me that my battery was low. The next day the car goes Haywire with wiper blades wiping, horn honking, lights flashing, and washer fluid spraying everywhere. Tow it back to the dealership at my expense and get told it's a low battery. Replace the battery, get my car back, 2 Days Later the same thing happens again with all the lights in the horn honking, and the wiper blades going crazy and then get told that it is the tipm. Replace the tipm pick up my vehicle and now I have a gate message on my display and my interior lights wont shut off. So I called the dealership and they tell me just unhook the fuse. Really. what started out as an air conditioning repair has now turned into an electronic Fiasco.

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Only thing worse than the shoddy work are the rude personel.

1.4
by Rancar on Oct 11, 2017

On Sept. 1 this year, I took my Ram 2500 in for a recall repair and oil change 7:30 appointment. Service writer was not interested in taking my oil change coupon but did regale me of his Louisiana rearing (who cares, right?) and of course the cashier refused to take the coupon as well. On the way home, I noticed that they had used regular oil instead of the synthetic I always use and was clearly marked on the window sticker from the last oil change. I called the dealership and spoke to Crystal(?) who promised me a free oil change because of their refusal to take my coupon and the wrong oil type. After submitting a less than stellar review survey, a week later I had a phone message from 'Priscilla' who stated quite tersely that she wanted to make amends for the bad review but any compensatory offerings were off the table if I didn't call her back THAT DAY! I called Priscilla back and was told, yes, we'll do the free oil change for you IF you give us a '10' score on a follow-up survey. Talk about some stones! They're going to hold a measly free oil change for ransom in lieu of a good survey? ...and they put the wrong oil in to begin with? Yes, the oil they put in will not hurt the truck but it wasn't what I wanted and I should get what I pay for 'cause I'm the customer. ...And so should YOU! There's plenty of good dealerships out there to take care of customers like you and me who don't have to take crap from this "business" and it's overbearing employees.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Will never step foot in this establishment again

1.0
by Kim Duncan on Aug 26, 2017

We tried to negotiate a deal for a used truck and they would not deal at all. Then we find out someone at the dealership is online trying to sell the truck via auction. So this dealership would rather sell the vehicle via auction than sell to a local costumer. All over a few hundred dollars. The experience today was aweful. Then I tried to call and complain, and was assured someone would call me back. Two times- no returned calls. I will call the general manager on Monday! So, so disappointed.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Kim - Thank you for sharing your experience with us. If you could please email me at kholmes@DARCARS.com so I can look into this. Thank you!

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