DARCARS Orange Park Chrysler Dodge Jeep Ram

3.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

76 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

181 reviews

AWESOME

5.0
by CBREEZY on Nov 10, 2018

My salesperson was Mr. Fred and he was VERY nice, professional and cared about what I wanted. I was not just a quick sale to him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your five-star experience with Fred! He was happy to listen to your needs and ensure that you were satisfied with your purchase. We truly appreciate the feedback. Please let us know if we can help with anything else. Thank you, DARCARS Customer Relations

Small but personal dealership.

4.8
by On the road on Nov 06, 2018

Orange Park Chrysler Jeep Dodge has cared for my 2011 Jeep Grand Cherokee from the start. I have always had great service and everyone there is super nice. Can’t ask for a nicer experience. Thanks OPCJD.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a positive review and rating! We are happy to know that you are a loyal customer and that we have been able to care for your 2011 Jeep Grand Cherokee from the start. It is wonderful to know that you were always provided with great service and that our staff has been friendly. We hope that you will visit us again soon! Thank you, DARCARS Customer Relations

Perfect

5.0
by Tmrcer411 on Oct 30, 2018

The Dodge family is amazing. I came in and told them what I wanted and they never strayed me away from what I wanted. They actually got me in a brand new car when I only thought I qualified for a used car. Great staff!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a positive review and rating! We are happy to know that you were provided with great service and that our staff was able to get you a brand new car! We value you as a customer and we hope to see you again in the near future! Have a good day! Thank you, DARCARS Customer Relations

Customer service made a bad experience into a great one

5.0
by 1 charger 1 jeep 1 ram and 1 challenger on Oct 25, 2018

I went to the dealership to get an oil change, alignment and since I was there and able to leave the car for as long as needed I also asked to have the recalls complete and instantly I had some issues at the dealership I was told all recall work needs to be by appointment only, but last time I was told just to drop it off when I get the oil change. So that’s what I was doing. But was made aware very fast that this is not how things work here. The manager told me he was a realest and there’s no way he could get my recalls complete even before he knew what they where. All I was getting was no. Then another gentleman that was on the computer cut in and asked for the vin am said he was able to get me in by Thursday. So I went over to talk with him. I then thought everything was good to go and then I went out to my car and when I went back inside I was told they would not e able to get me in till next week Nov 1st. So I said don’t worry about it I will just go somewhere else. I did Let them complete the oil change and left with a bad taste in my mouth grit the 2nd time. Then I received a call to see how my experience was and the lady on the phone took the time to listen to my issues and was able to explain what was going on at the dealership and why there service has slipped. I am a very forgiving person and understand when company’s are short staffed and have broken equipment things happen, I get it and it was nice for someone from the dealership to step up and take responsibility for my bad experience and explain why it happen. I just wish I was informed on what was going on when I was there to get the services complete. not just told that that’s not how they do things and how I can not use the express oil lane as my way to jump in front of others getting service. This was not my plan just doing what I was told by the dealership service employees. The call made all the difference in my rating and I will give them another chance because of the service I received on the follow up phone call. Thank you Paul Rodriguez

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello there, Thank you for taking the time to bring your concerns to our attention. We value you as a customer and your satisfaction is of utmost importance. We would like to learn more about your recent experience with our service department and can be reached at customerrelations@darcars.com or 800-327-227 if you would like additional assistance. Thank you, DARCARS Customer Relations

Great service

5.0
by Kyle821 on Oct 23, 2018

Brian did a great job taking care of my car and making sure everything was done. Service was quick and they kept me updated with everything.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! We are glad to hear our team provided you with an outstanding experience. Come back and see us again for your next service! Thank you, DARCARS Customer Relations

Customer relation after appointment

5.0
by Alatariel87 on Oct 23, 2018

Priscilla at customer relation at the dealership called to check up on my service after my appointment. My appointment did not go very well and I was highly upset. She on the other hand has been wonderful. If you have a bad experience at the dealership. She is the one to talk to.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your feedback! We'll make sure to commend Priscilla on a job well done. If you need anything else, please feel free to reach out to us. Thank you, DARCARS Customer Relations

Excellance dealership easy to buy and get answers

5.0
by Betsyj28 on Oct 20, 2018

Said when to expect work done and it was done in that length of time. Was very happy. Will definitly be back. Have told others too.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Betsy, We greatly appreciate your feedback about your service visit. We're thrilled to learn of your satisfaction and look forward to assisting you again. Thank you, DARCARS Customer Relations

Fair,honest and upfront

4.2
by Mr.300 on Oct 16, 2018

I had a warranty issue that could have been taken care of at any dealorship. After calling around and explaining what was going on with my car, this dealership took extra steps to inform me of other cancellations which helped me get in almost a week earlier than expected and almost two weeks before the other jax dealorships could get my vehicle in. Service Advisor Shenika Walker's customer service was excellent and she was very knowledgeable and showed compassion through that trying time. Noone likes when their vehicle is having issues but Shenika helped make the situation a lot better by the way she responded to my needs. Big Thanks to the entire crew.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words! We're happy to hear Shenika and our service department were able to meet your needs when it came to your vehicle and warranty. We appreciate you taking the time to leave this review and hope to see you again in the future. Thank you, DARCARS Customer Relations

Loved it

4.6
by Bossyybritt on Oct 10, 2018

Great service. efficient and I got turned down so much I didnt expect to get a car but I got a brand new 2018 journey I loveeeee it! Terry definitely worked with me and listened to what I wanted and delivered! Hate it doesn't have bluetooh but I got it installed and my monthly payments are a lil steep but I'll refinance eventually. For now I am a happy camper!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your 2018 Dodge Journey! We're happy to hear Terry was able to meet your expectations and we hope to see you again soon. Thank you, DARCARS Customer Relations

The service we quick everybody was nice and I felt welcomed

5.0
by Danielletikia17 on Oct 05, 2018

Thanks to Mike he made the process go by fast and easy and I jumped in my new car. Their services were very professional and everyone made me feel special with all the smiles on their faces.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words, Danielle! We're happy to hear Mike was able to meet your expectations and we hope to see you again soon. Thank you, DARCARS Customer Relations

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