DARCARS Orange Park Chrysler Dodge Jeep Ram

3.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

85 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

180 reviews

Very poor place to do business!

1.0
by fgbfghbn on Mar 31, 2019

Took my truck in because I was having issue with my radio. After scheduling an appoint over the phone. I showed up for my appointment to find out that the appointment was never made. I also found out that there was a few recalls on my vehicle. So after three and half weeks at the dealership I come to pick my truck up and they could not find my truck. After the guy came back for a description of my truck he located my truck. The battery was completely dead and they had to jump it. Now that battery was not even 6 month old. So after they brought me my truck the guy who brought it said the mechanic said it was a bad battery. So I asked the rep why my battery was dead because it is a fairly new battery and I told him what his mechanic said and he told me that the mechanic was his best mechanic. So I gave the dealership the benefit of the doubt and left the dealership and went straight to advanced auto where I purchased the battery from and they hooked up the battery meter and said nothing was wrong with the battery and that the dealerships in general do this all the time "Run you battery dead". So then I go into my back seat for something and look up and there best mechanic did not even bother to reattach the seat belt and put the trim back in place. I purchased my truck from this dealership 4 years ago and will no longer give this dealership my business. Very poor service for a dealership. And my radio still does not work. service rep said new one will be at the dealership in 5 day and now it is going on three and half weeks and have not heard from them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Thank you for taking the time to share your feedback with us. We're concerned that you have issues with our service department. We would appreciate the chance to reach out to you and discuss your situation. We can be reached at customerrelations@darcars.com or 800-327-2277. Thank you, DARCARS Customer Relations

New 2019 Jeep Rubicon Purchase

5.0
by Geepguy on Mar 28, 2019

I worked with Michael Luvene and he was great to work with. I was treated like an adult vs all the dealership games you get at other dealerships. Mike worked he to get the exact specs I wanted, worked out a deal quickly, and did not waste any of my time. Definitely give Mike a call.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, Thank you for taking the time to share your efficient visit with Michael. We are glad to learn that your experience met your expectations. Your recommendation is greatly appreciated. Come back and visit, soon.

Outstanding Experience

5.0
by Boone on Mar 23, 2019

We went just to look for purchase in near future. The Sales Rep Marty was kind, helpful and not pushy at all. (which we really appreciated). We were treated with respect and felt valued. I ended getting a 2018 Jeep Renegade Latitude. Loving it. Outstanding quality. Highly recommended this team.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the recommendation! Marty was happy to help you during your experience with us. We hope you enjoy your 2018 Jeep Renegade Latitude! Thank you, DARCARS Customer Relations

Great

5.0
by Durango89 on Mar 20, 2019

Nick was great he helped me get exactly what I wanted. Extremely happy with my purchase. There was no part of the service I didn’t like great job.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, We are thrilled to learn that your experience met your expectations. Thank you for leaving your perfect rating and review. Come back and see us, soon.

A good service center

5.0
by Bozotrucker on Feb 04, 2019

I like the good service I get there. A good dealership. I would recommend it to everybody. I like the sales people at the dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for the great 5-star review. We appreciate the positive feedback and the recommendation. Come see us anytime!

HAPPY, HAPPY, HAPPY!!

4.2
by rk2009103ci on Jan 30, 2019

This is our 2nd purchase from this Dealership. Also 2nd purchase from the same Salesman. Very happy with our 2019 Ram. The only thing that was not 100% good was it took almost 4 hours to get out the door. And we were the first deal of the day??

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We wish you the best in your new 2019 RAM! Thank you, DARCARS Customer Relations

Very good

4.8
by Joh’s baby on Jan 18, 2019

I alway get good service in this location. People are very diligent to resolve and answer questions. My car gets always service here. Recalls have always been done here too.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad that you are satisfied with your service experiences with us. Our team is always happy to help you and take care of your vehicle. We appreciate your feedback, and we hope to serve you again in the future.

Outstanding dealership

5.0
by Retired Coastie Dave on Jan 04, 2019

We are from Michigan and totaled our truck in Georgia We were stranded in a campground in Folkston with nothing to pull our 5th wheel trailer with. Found a the truck we wanted on line at Orange Park Dodge. Called and set up appointment with Gene Myers. We took the Ram 2500 for a test drive. Gene, knowing our situation, held the truck, with a deposit, til we got word from my insurance the last day of December. We picked it up on the 2nf of January. Gene was outstanding and explained every aspect of the truck real well. Frank went through all paperwork and financing with us. Again outstanding job. Even with my wife spilling coffee on some of the papers. He didn't miss a lick.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your five-star experience with us! We're happy to hear our team was able to assist you in finding the Ram 2500 you were looking for! Congratulations on your recent purchase.

I gave them $24,000 and they gave me testiness in return.

1.0
by Testy on Jan 03, 2019

Only go there if you have money to burn. Their word is not their bond, the customer is not always right just a source of capital. Promises are made to be broken.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, We would like to extend our personal regrets regarding the negative impression you formed of us. Please do not hesitate to reach out to us so that we may better understand what happened during your recent visit and address your concerns. We can be reached at customerrelations@darcars.com or 800-327-2277. Thank you, DARCARS Customer Relations

Smooth transition, great online communication

5.0
by Amy1224 on Jan 02, 2019

From the first call, to the online experience this was a smooth transition. Lisa in internet sales was great, very pleasant and understanding of my wants. Forward to Jimmy in sales he was amazing and completed this smooth transition into my new 4x4 jeep. Would highly recommend giving this dealership a call. Thanks Lisa and Jimmy again I love my new ride!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Amy, thank you for the great review! We will be sure to let Lisa and Jimmy know how appreciative you were of their service throughout the entire process. Congratulations on your new Jeep! Thank you for the recommendation. Best, Thank you, DARCARS Customer Relations

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