DARCARS Orange Park Chrysler Dodge Jeep Ram
Hours of Operation
Cars on the lot
Really great service- three times and counting
I have owned Dodge vehicles for over 15 years. Most dealerships are bland. I recently moved to Oakleaf and Orange Park Chrysler Jeep Dodge Ram is now the closest dealership for service. My first experience was to get my oil changed and tires rotated. I felt like the only customer there being provided excellent timely service with expectations clearly laid out and met. One of the things that I liked the most was the gentleman told me about a special that saved me money. They saved me money! The next time I have to go in was for actual service to my vehicle and I did not have the same service man. To my delight this person was equally friendly equally efficient and services my vehicle right the first time. I wanted to mention that I had already been to two other dealerships about the same problem and they had notIdentified or fixed my problem. I have since gone back to the Steeler ship a third time and remain very pleased. They are doing something right and have earned my business and my families. Thank you
Thank you for sharing the great news. We appreciate you giving us the opportunity to earn you and your family's future business. Our team is always here to assist you. Let us know when you need anything at all. Have a wonderful day. Best, Thank you, DARCARS Customer Relations
I visited a half dozen dealerships. This was the only one that was straight forward and not pushy. Fred the sales guy made it so easy I went home in a new truck even though I only had planned to test drive. The process was quick and efficient. Would definitely recommend the dealership.
Hi there, Thank you so much for sharing your five-star review! We will be sure to share your feedback with Fred. It was a pleasure working with you. We hope to see you again!
Check engine light came on with only 5,000 miles. Service department was friendly and drove me back to my while house getting service and picked me up when done.
Thank you for the positive feedback! We are happy to know that we were able to service your vehicle and that our Service Department was friendly and helpful. We value your business and we hope to see you again soon! Thank you, DARCARS Customer Relations
My experience every time at orange park cjdr has been the best. Always professional and helpful. I always leave happy. The best dealership in orange park and Jacksonville Florida.
Thank you for the positive review and rating! We are happy to know that your experience with us is always the best and that our staff is professional and helpful during your visits. We value your business and we look forward to any future visits. Thank you, DARCARS Customer Relations
Quick service. Friendly staff
The service was quick. The staff was very friendly and attentive to my concerns. The waiting area was clean and comfortable. Hassle free. Great customer service
We love hearing this! Thank you for the kind review and please come back to see us again soon. Thank you, DARCARS Customer Relations
I was actually surprised to find such a customer friendly and courteous environmental. I'm waiting to receive a call for Mr recall service when you get the parts in stocl.
We are so happy to learn you felt our customer service was friendly and our environment was courteous. We look forward to working with you again during your recall visit. Thank you, DARCARS Customer Relations
helpful friendly and easy
I really had a quick process they was able to work with me with making my purchase. I am a satisfied customer and recommend them to anyone who is looking for a vehicle
Thank you for your visit and recommendation. It was a pleasure to serve you. Come back soon. Thank you, DARCARS Customer Relations
Recalls and radio
My issue is the amount of time I sat waiting for 2 minor recalls and a radio that went bad in two years (that's another issue). I made an appointment for 730 am. I was there early only to so in line for over 30 minutes to get checked in and the another 2 plus hours waiting, this in addition to making multiple calls over a period of a couple weeks to just talk to someone and make an appointment. Not happy but I have an appointment next Thursday to get new radio installed so we will see how long that takes
Hello, We are sorry to hear you were disappointed with the wait time for your appointment. Our customers' feedback is important to us and we would be happy to speak with you and discuss your concerns. We can be reached at email@example.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations
Poor customer service and lack of care to make it right
I purchased a new 2017 Jeep Patriot and with less than 35,000 the oil pan gasket busted and the ac went out. They covered the oil pan gasket, but said that the ac was out due to an "outside influence" hitting my AC condenser. They wrote that a "pebble" caused the damage. I have spoken with a few people and no one seems to care to hear me out. I should be able to drive my car, on a road, since that is why cars are made. Apparently, a pebble can cause the ac condenser to break, thus causing my ac to go out. Then they want to say that they wont help or cover any of it and want to charge me over $1,000. They suggested I file a claim through my insurance. This was the first time I have purchased a new car and I am highly disappointed. I have not wrecked my car and I do not drive down dirt and gravel roads. If this is from normal driving conditions, something should be done, especially when the car is supposed to be covered under warranty. If customer service was even a thing these days, that would be a dream come true.
Hello, We regret learning that your impression of our customer service has led to overall disappointment in our dealership. Please reach out to us directly when you have a moment so that we may follow up with you regarding your concerns about your vehicle's AC situation. We can be reached at firstname.lastname@example.org or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations
Repair on 2017 dodge ram
Went to get a repair, paid for the repairs and was charged $70.00 to throw away a fuse. After 539.00 to find out that's all it was. Rip/offs . Including manager, Russ. He allowed Shaneka to rip me off