DARCARS Orange Park Chrysler Dodge Jeep Ram

3.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

77 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

181 reviews

Worst Dealership in Orange Park/Jacksonville

1.0
by Marie H on Aug 26, 2019

This place was a great dealership at one point but over the past couple years they have fired so many good trusting managers and sales people that actually were knowledgeable and cared about getting you in the best car for your money. If you go here now expect to be robbed and taken advantage of.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Marie, We are disheartened to learn that you feel any distrust with our team, and we would like to follow up with you. Please reach out to us directly when you have a moment. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

Friendly, knowledgeable, without high pressure

4.6
by jljazz3@yahoo.com on Aug 23, 2019

Gene was a superb sales representative. He knew his stuff which helped my wife truly understand what she was buying. No pressure and we worked out a win-win deal. Our only issue was a small scratch on the rear bumper that one of their employees did in prepping the car. Management and I worked it out to an agreeable solution. Now, I’m anxious to experience their service after the sale.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Congratulations to you and your wife on the purchase of your car! If there is anything else we can do to assist you, please let us know directly. We are always happy to help! Thank you, DARCARS Customer Relations

beyond expectations

5.0
by 2014JEEP on Aug 17, 2019

the service writer approached me as soon as i pulled into the service area and said he would be right with me. within 2 minutes he started taking all the details of my visit. i was there for an oil change under essential care. the technician/ Michael brought the car out to the customer area and advised me that everything was good and he checked the air pressure. thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the amazing review! We will be sure to thank Michael and the rest of our team for providing you with an excellent service experience. Let us know if there is anything else we can help you with. We look forward to your next visit! Thank you, DARCARS Customer Relations

New 2019 Dodge Charger Scat Pack

4.2
by Jdgator99 on Aug 16, 2019

The salesperson Gene Myers did a great job making my car deal as smooth as possible. I was able to get internet sales price which influenced my decision to buy my new car.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

That's great news, JD. Thank you for giving us the opportunity to meet your automotive needs. Congratulations on your new car. Gene will be notified of your satisfaction. Have a great evening and let us know when you need any more assistance. Thank you, DARCARS Customer Relations

Service

5.0
by BF Green on Aug 15, 2019

Had a great experience with service. The process was easy and all of my issues were completed with my truck being returned to me earlier than the estimated time. My truck is a diesel, so it is necessary to have the proper technicians available for those type services.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our highly trained staff can meet almost any need. Thank you for allowing us to properly maintain your diesel. Let us know if there is anything else that we may assist you with. Have a great day. Thank you, DARCARS Customer Relations

Steering

5.0
by Mlichnock on Aug 14, 2019

My truck was involved in an accident that severed my right of the steering and locked the left wheel jacked to the left, the repair facility did all they could do to get it right with the repairs, however it was not until my truck went to Orange Park Jeep and Dodge to get completely fixed to where one would never ever feel that this truck had the front steering damaged, they replaced all parts needed and with expideint service. They treat me and mine with outmost respect like I was the most important person in the world. Thank you guys, you are the best and i will always recommend you to everyone needing a vehicle. You all made me feel like family!!!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are so glad to see we could provide you and your Jeep with exceptional service. Thank you so much for your recommendation and please let us know if we can assist with any other service needs. We are always happy to help! Thank you, DARCARS Customer Relations

I had a good time

5.0
by Tomjc on Jul 23, 2019

I had an Excellent experience at the dealership as I always do. My salesperson Fred Harris is a good man to work with . I wouldnt go anyplace else. I've bought many cars now working with Fred.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for your feedback for Fred. We would like to wish you congratulations on your vehicle. If there is anything else we can do for you, please do not hesitate to let us know. We welcome you back again! Thank you, DARCARS Customer Relations

Vehicle service

5.0
by Chargergirl on Jul 15, 2019

Shenika was very responsive with anything I needed while my vehicle was there. She was very helpful from beginning to end. I would recommend her to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the five stars! We are glad to see that Shenika was so attentive to you during your visit. We appreciate your recommendation of her and we look forward to working with you again. Thank you, DARCARS Customer Relations

My RAM 1500 in for synthetic oil change.

5.0
by JohnOSullivan on Jul 13, 2019

Staff friendly and reviewed the status of the truck appropriately. Answered questions regarding any outstanding recalls which may be affecting the truck. The truck left clean and ready to go...

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review! We'll be sure to thank our team for providing you with such excellent service. Thank you, DARCARS Customer Relations

People seem decent, but just one big mess.

2.0
by ybscottyb00 on Jul 11, 2019

Made an appointment to fix a reoccuring fan blower issue that had been fixed in the past. Had to wait 14 days for an appointment, to take my vehicle in at 8am drop it off at dealer. Never heard anything till I finally get through at 4pm, they have not even looked at my vehicle. They wanted me to leave it over night or bring it back again, when I cant even get it looked at in 9hours after a 14 day wait. What is the point of 14day wait for an appointment and no idea when they can even look at it. On a side note the service guy did mention about me switching my headlights to LED and replacing the factory radio which broke, as that could be the issue when all the problems were before that. A 14day wait for an appointment is not the issue, it once getting there and after 9 hours no service. I would have thought after making an appointment 14 days out i would be some type of priority.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, Our main goal is to provide the most efficient and accurate services possible. It is regrettable that your wait for an appointment to fix your fan blower was longer than you had anticipated. Your feedback is important to us and we would appreciate the opportunity to further discuss your concerns. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

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