DARCARS Orange Park Chrysler Dodge Jeep Ram

3.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

76 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of DARCARS Orange Park Chrysler Dodge Jeep Ram are from Cars.com and DealerRater.com

181 reviews

Horrible experience trying to buy a used Ram truck. I...

1.0
by D.S. Ormond on Feb 22, 2021

Horrible experience trying to buy a used Ram truck. I ended up driving over an hour each way only to find things not as represented. Even a feature I specifically asked them to check for me wasn’t there. Then I got the bait and switch crap... I should have heeded the red flags of poor communication and hard pressure sales tactics prior to making the trip. Bottom line is this is the kind of place that gives car dealers a bad name. My advice is to stay far away.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Our team is committed to offering friendly and professional service so I am surprised to see this feedback. I apologize if we left the wrong impression and I will address these concerns with my team as we are always looking to improve the customer experience. If you would like to speak with us further, please don't hesitate to reach out to us at customerrelations@darcars.com or 1-800-327-2277. Thank you.

Service and Parts Department are on the decline.

1.0
by Unhappy Customer on Jan 14, 2021

Need to get Clyde Stevens back for positive and efficient customer service. Parts andcService department employees are not fully trained. Both on the decline the last year.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@darcars.com, to speak to us about your experience.

Kevin helped me understand what was needed.

5.0
by Misha on Dec 05, 2020

Kevin was understanding, he listen and was helpful. He made me feel that the service would be done as he had stated. Once my service was done it was as he had stated.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thanks for the wonderful review, Misha!

Dodge

4.8
by Cary Palovcak on Nov 23, 2020

Darcars service and Lisa my writer was amazing . They repaired my vehicle in a timely manner and communication was on point!!! Thank you so much

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us, Cary!

awesome shopping experience

5.0
by SAM on Aug 13, 2020

Called in the morning looking for a Jeep Gladiator. got to dealership at 10:30 and by 2:00 pm I was driving out with my new truck. Gary Andrews is an amazing CSR. A true professional and my recommendation is the highest for anyone looking for a new or used vehicle. My appraisal was fast and fair. Also David the finance mgr was incredibly professional as well. went looking for a good deal and I got a great deal.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the wonderful review. Congrats on your Jeep! We hope to see you again soon. DARCARS Customer Relations

Work was not done

1.0
by Glory on Nov 12, 2019

Repair was not done on the car. I have pictures of the old part and that part is still on the car. Manager said by the paperwork parts was changed. I know people lie on paper. If you did not see a person do something you can't say they did a job.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Dear Glory, We are disheartened to learn that you feel any distrust with our team, and we would like to follow up with you. Please reach out to us directly when you have a moment. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance.

Happy to have new truck

5.0
by Scmfree on Sep 28, 2019

The salesman Terry who worked really hard to get me into the vehicle that I wish 10 desired was awesome experience overall rating of 5 stars do to the competence of each of the members of the sales department. Came looking to get into a used truck but now I drive a brand new 2019 Dodge Ram 1500. I do believe that people should take their time to share their good experiences as well as their negative experiences most people want to share their experience when they feel an injustice has been done to them. I read the reviews of the dealership. And I'm happy to say that none of those experiences applied to my experience there over all I had a really good experience there thank you to Terry and all of his colleagues for getting me into an awesome truck

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your truck! We are so happy to learn of your excellent feedback for our team and we welcome you again! Thank you, DARCARS Customer Relations

Great service by Mr Luvene as usual

5.0
by John Bobango on Sep 10, 2019

Thank you again Mike for your professionalism. The car was ready, perfect, paperwork ready to go, I was in and out in less than an hour.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are so happy to learn of your great feedback for Mike. We always want to provide excellent experiences to our guests and we welcome you again, John. Thank you, DARCARS Customer Relations

Best experience ever

5.0
by Klaudia on Sep 10, 2019

Went to just look test drove a couple of Trucks. Nick accommodated us like it was no problem no pressure ended up getting an awesome deal and drove away with a new truck sales staff and finance super people.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

That's great to see, Klaudia! We are so glad to see that Nick's outstanding service found you a spectacular deal! Congratulations on your purchase!

False Advertising

1.5
by Kenny P on Aug 28, 2019

Would not honor internet price on stock number 968171. Jeep is listed for 46,131 when I called to set up a test drive I was informed that they would not honor the internet price and it was well over 50k for the jeep.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Kenny, We are sorry to hear that you have formed this negative impression of us. Providing excellent customer service is our main goal and we would appreciate the opportunity to discuss this further with you. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

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