DARCARS Lexus of Englewood

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Eric Kim headshot

Eric Kim

Desk Sales Manager (196 Reviews)
Dominic DiMartino headshot

Dominic DiMartino

Sales and Leasing Consultant (74 Reviews)
Danny Bang headshot

Danny Bang

Sales and Leasing Consultant (58 Reviews)
Dealer Experience 17 years
Dealership Experience 9 years

Cars on the lot

141 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of DARCARS Lexus of Englewood are from Cars.com and DealerRater.com

2774 reviews

Had a great experience with Lexus of Englewood and the

5.0
by Don L. on May 21, 2022

Had a great experience with Lexus of Englewood and the service Rep Dan was Great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Don, we're delighted to hear that Dan and the DARCARS Lexus of Englewood team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

Unresponsive to timely request

1.0
by Suzanne L on Apr 29, 2022

Despite promises to improve their customer service, I am dismayed by the service that I have received from this dealership. I upgraded my vehicle, and the dealership has yet to process the payoff on my old vehicle or even respond to my repeated requests for an update to this request. Lexus Financial is now chasing me for payment on the old vehicle even though I don't have it anymore.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for bringing this to our attention, Suzanne. We take your feedback very seriously and would like the opportunity to speak with you further about the situation. Please call us at 800-327-2277 or email us at customerrelations@darcars.com. Again, thank you for your feedback.

Dan was very helpful.

5.0
by danny on Apr 24, 2022

Dan was very helpful. The service went very smooth. The explanation of what was needed and the time estimate were on point

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Danny, thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

I had my car at my local mechanic and he couldn’t

5.0
by S Lee on Apr 24, 2022

I had my car at my local mechanic and he couldn’t diagnose why my check engine lihjt kept coming on. One visit with Dan and technician and they were able to fix once amd for all.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

Mr.Piao is the best salesman in this Lexus. He is very

5.0
by Adam on Apr 16, 2022

Mr.Piao is the best salesman in this Lexus. He is very kind and understanding. Also, Jimmy and Branden helped me a lot with the paperwork. They spend the whole day with me answering all my questions. This won't be done with all of them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Adam, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Lexus of Englewood! Thank you for taking a moment to commend employees for their hard work, and congratulations from all of us on your new car!

If you’re looking for a beautiful pre owned Lexus, save

5.0
by cschilkotowsky on Apr 16, 2022

If you’re looking for a beautiful pre owned Lexus, save yourself a bunch of trips and go see James A at Darcars Lexus of Englewood. One of the most professional sales person I ever dealt with. I had four bad experiences before I came here. The dealership was beautiful. The cars even more beautiful. The buying experience was quick and easy. Great selection of cars to choose from too. James was so nice throughout the whole experience, I thought to myself “he’ll give me a tip when I leave”. While he didn’t give me a tip for buying with him, he did give me a nice gift for buying my first Lexus from him. James is a real stand up guy. I would go back to buy from him in a heart beat. Save yourself a bunch of bad trips and go see James today at Darcars of Englewood. You won’t regret it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congratulations on your new car and thank you so much for this wonderful review! We couldn't be happier to hear that our team provided you with a comfortable environment, took the time to understand your needs, and ensured you received the five-star service we work hard for. The DARCARS Lexus of Englewood team loves what we do and it's great that this was reflected during your visit. Drive safe!

I came in on 2/12/2022 and this was done to me also.

1.0
by Nayemul on Apr 11, 2022

I came in on 2/12/2022 and this was done to me also. Luckily I was able to catch this before signing any paperwork but I had to talk to 4 others before it was removed. This practice is so UNETHICAL and really re-enforces the comments that Car Dealerships are scammers. Was at the dealership from 9:30 AM till 3 PM to purchase a car and most of the time was spent reviewing pricing that was added on AFTER I agreed to the price. Sales man, Finance Manager, Sales Manager, all lied to me and began adding fees. I did end up purchasing the vehicle after these charges were removed, which was only done AFTER I decided not to purchase the vehicle. The Sales Manager stated explicitly in front of all indivduals in the office that it was common in "this market" to add 8-10K to the price of the vehicle and I should be considered lucky since it was only $2000. THIS IS UNETHICAL since the upcharge was not presented in the 4 hours that I spent prior to signing and agreeing to a price. Now after 2 months of owning the car it seems the dealership is holding my license plate hostage because of my bad reviews. Now I am driving with expired temp tags and the dealership is not helping in any way.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Always great experience at Darcars.

5.0
by wlally on Apr 07, 2022

Always great experience at Darcars. Kristina was fantastic. The staff is also noticeably friendly which is refreshing.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are thrilled to see your positive feedback about Kristina and our team! Thank you for being a great DARCARS Lexus of Englewood customer and for sharing your support. Drive safely until we see you next!

I give them one star for replying to an internet inquiry.

1.0
by LexusLady22 on Apr 06, 2022

I give them one star for replying to an internet inquiry. They advertised a certified, pre-owned car at one price, and the fine print stated the price did not include taxes, registration and tag fees, a $799 fee for documents or a 2% commission. When I inquired about the car, they increased the internet price. I then asked to confirm the price, with taxes and the fees listed on their website. They jacked up the price by tacking on $2800 for certifying the car, another $2800 for dealer prep. This was blatantly in conflict with their disclosures, which consumer protection laws say should be honored. Needless to say, I took my business elsewhere and saved over $7K, for what turned out to be a better car.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

As you can imagine, this is very worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

Worst dealer ever, she did not help me at all with any of

1.0
by Andy on Apr 01, 2022

Worst dealer ever, she did not help me at all with any of my issues. I have full insurance coverage for my tires and one of my tires was constantly losing air. I asked her kindly to please replace it but this Kristina character kept on finding excuses and blaming it on the weather. I told her that is out of the case and that I have to put air in my tire every week because the my onboard system shows me only that Tire is constantly losing air. She refused to help and denied me to speak to a mechanic about this issue. I was so frustrated because of her disrespectful and mean behavior that I left right away and booked an appointment at Manhattan the next day. They changed my tire without hesitance and the slightest objection. I am never going back to Little Falls Dealership because of this inept and disreputable person.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

As you can imagine, this is very worrying to hear, Andy. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

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