Dallas Autos Direct

4.4

Hours of Operation

Service
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Dallas Autos Direct are from Cars.com and DealerRater.com

333 reviews

If I could give this place 0 stars I would.

1.0
by Pizza2good on Apr 24, 2022

If I could give this place 0 stars I would. I found my car online and I was eager to get it even though I was already iffy about going to this establishment due to past/current reviews. The dealer wasn’t welcoming until I told him how much my loan was worth and until I told him i for sure wanted to buy the car. Not to mention that From the beginning ,before I even test drove the car, he stated there was no returns. During the sale pitch process , any questions I asked he would move pass them EXCEPT for when I asked about the reviews and he had a ramble story for every single one. He said they were fake and from competition. He ensured me over and over there was nothing wrong with the vehicle, which I should’ve questioned more since I had to bring 3 things that were wrong with the car to his attention (the wheels being bald , wheel alignment, and the odometer being wrong). If I wouldn’t have brought those to his attention he wouldn’t have even mentioned it to me. He tried to convince me to get an expensive warranty and I ended up talking him into getting a warranty separate from the car that I could cancel anytime and the warranty was/is useless due to the problem with my car having pre-existing problems. The paper Of acknowledgment that I signed , stated I’m agreeing to purchase the car as is as described by the dealer or the exact words “the described vehicle is sold as is without either expressed or implied warranties of any kind by seller” . If I would’ve been informed about these problems up front I wouldn’t be here. I’m not asking to return the vehicle I’m asking for the issues to be covered/fixed. Also, I was scammed out of five hundred dollars to get the “extended warranty” started. I was sold a “warranty” that was already voided because of the pre existing problems that I was told wasn’t there. They also didn’t tell me about the discrepancy with the car not being able to pass emissions until I mentioned it. The odometer also had a discrepancy as well.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Fred was honestly a pleasure to work with!

5.0
by BMW Dad Jones on Apr 05, 2022

Fred was honestly a pleasure to work with! He listened to what options my wife needed and he found the perfect BMW! I’m happy I went in and gave them a opportunity to sell my wife a car since I couldn’t!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Worst experience all around I've ever had with a...

1.0
by The Greek on Feb 11, 2022

Worst experience all around I've ever had with a dealership. Poor communication. lied about the vehicle condition

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This is the Worse Auto Dealership have deal with. They...

1.0
by You Scammers on Jan 04, 2022

This is the Worse Auto Dealership have deal with. They sell you bad cars and will refuse to help you work on it.. Run Run RUn... They sell Lemon car... Stay away from this dealership. I just bought a car in November of this 2021 and the car stopped working about 3 weeks into buying the Car and the Company have refused to do anything.... They Sell Lemon cars, be aware Folks

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Sir or madam. We have no idea what your situation is as you have not left any descriptions for management to review. We always take care of our customer’s concerns. Please feel free to contact us anytime to discuss. If you are a scammer please refrain from making false remarks online. Thank you.

I am not a scammer and you people shouldnt cover up your mess. i bought a 2014 Nissan Altima and not up to a month the car broke down> i talked to your management to see what they can do to help and they are just turning me around. I bought this car in November of 2021. Last year . And also till date I have not received my Tg=ag. The young girl at your customer service claimed she had mailed it to me and this was before the christmas. Till date I haven't received my Tag. So am wondering if this a scheme. A car of 10,000$ shouldn't break down within a month and you guys not willing to help fix it or give a better solution

You guys try to use the word scam to cover your shame. I am not a scammer but you guys are THE BIG SCAMMER HERE...... WIth NO REMORSE or WHatsoever

I just purchased my 3rd vehicle from there if that tells...

5.0
by joe4results on Dec 16, 2021

I just purchased my 3rd vehicle from there if that tells you anything. Great prices.. unique vehicles and great people. Frank did awesome on finance as well. I will be back I'm sure.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Made me feel like family!

5.0
by Dmostarao on Nov 21, 2021

Came in not knowing what I wanted and everyone I spoke to there helped in every way they can to answer every question I had and to help me find the perfect car for me! What I loved most is they don’t try to push you to buy they leave that choice up to you so you don’t feel pressured instead they make you feel comfortable with what ever decision you choose to make. I went to multiple dealerships before visiting dallas autos direct and no one at any other dealership made me feel as comfortable as they did! Thank you so much you guys and thank you to the amazing team you guys have that helped me purchase my dream car at such a great price!! I love my new car can’t believe it’s used feels like new! You guys are amazing!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Came in not knowing what I wanted and everyone I spoke to...

5.0
by Dmostarao21 on Nov 20, 2021

Came in not knowing what I wanted and everyone I spoke to there helped in every way they can to answer every question I had and to help me find the perfect car for me! What I loved most is they don’t try to push you to buy they leave that choice up to you so you don’t feel pressured instead they make you feel comfortable with what ever decision you choose to make. I went to multiple dealerships before visiting dallas autos direct and no one at any other dealership made me feel as comfortable as they did! Thank you so much you guys and thank you to the amazing team you guys have that helped me purchase my dream car at such a great price!! I love my new car can’t believe it’s used feels like new! You guys are amazing!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The staff at Dallas Autos Direct was very professional!...

5.0
by raofrank131313 on Nov 15, 2021

The staff at Dallas Autos Direct was very professional! The financing process was quick and easy, I was there maybe an hour. If you are looking for a great car this is the place. I enjoyed the process so much I went to work for the guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Stay away

1.0
by Cory on Aug 12, 2021

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff check for our trade in. This caused my wife's credit score to drop almost 200 points. They will not help correct it. They lie about who their managers are as well. Learn from our mistake and stay away. I will now be involving an attorney.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff...

1.0
by Lowmanc on Aug 11, 2021

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff check for our trade in. This caused my wife's credit score to drop almost 200 points. They will not help correct it. They lie about who their managers are as well. Learn from our mistake and stay away. I will now be involving an attorney.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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