Dallas Autos Direct

4.5

Hours of Operation

Service
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

105 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Dallas Autos Direct are from Cars.com and DealerRater.com

330 reviews

This is the Worse Auto Dealership have deal with. They...

1.0
by xxxx You Scammers on Jan 04, 2022

This is the Worse Auto Dealership have deal with. They sell you bad cars and will refuse to help you work on it.. Run Run RUn... They sell Lemon car... Stay away from this dealership. I just bought a car in November of this 2021 and the car stopped working about 3 weeks into buying the Car and the Company have refused to do anything.... They Sell Lemon cars, be aware Folks

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Sir or madam. We have no idea what your situation is as you have not left any descriptions for management to review. We always take care of our customer’s concerns. Please feel free to contact us anytime to discuss. If you are a scammer please refrain from making false remarks online. Thank you.

I am not a scammer and you people shouldnt cover up your mess. i bought a 2014 Nissan Altima and not up to a month the car broke down> i talked to your management to see what they can do to help and they are just turning me around. I bought this car in November of 2021. Last year . And also till date I have not received my Tg=ag. The young girl at your customer service claimed she had mailed it to me and this was before the christmas. Till date I haven't received my Tag. So am wondering if this a scheme. A car of 10,000$ shouldn't break down within a month and you guys not willing to help fix it or give a better solution

You guys try to use the word scam to cover your shame. I am not a scammer but you guys are THE BIG SCAMMER HERE...... WIth NO REMORSE or WHatsoever

I just purchased my 3rd vehicle from there if that tells...

5.0
by joe4results on Dec 16, 2021

I just purchased my 3rd vehicle from there if that tells you anything. Great prices.. unique vehicles and great people. Frank did awesome on finance as well. I will be back I'm sure.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Made me feel like family!

5.0
by Dmostarao on Nov 21, 2021

Came in not knowing what I wanted and everyone I spoke to there helped in every way they can to answer every question I had and to help me find the perfect car for me! What I loved most is they don’t try to push you to buy they leave that choice up to you so you don’t feel pressured instead they make you feel comfortable with what ever decision you choose to make. I went to multiple dealerships before visiting dallas autos direct and no one at any other dealership made me feel as comfortable as they did! Thank you so much you guys and thank you to the amazing team you guys have that helped me purchase my dream car at such a great price!! I love my new car can’t believe it’s used feels like new! You guys are amazing!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Came in not knowing what I wanted and everyone I spoke to...

5.0
by Dmostarao21 on Nov 20, 2021

Came in not knowing what I wanted and everyone I spoke to there helped in every way they can to answer every question I had and to help me find the perfect car for me! What I loved most is they don’t try to push you to buy they leave that choice up to you so you don’t feel pressured instead they make you feel comfortable with what ever decision you choose to make. I went to multiple dealerships before visiting dallas autos direct and no one at any other dealership made me feel as comfortable as they did! Thank you so much you guys and thank you to the amazing team you guys have that helped me purchase my dream car at such a great price!! I love my new car can’t believe it’s used feels like new! You guys are amazing!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The staff at Dallas Autos Direct was very professional!...

5.0
by raofrank131313 on Nov 15, 2021

The staff at Dallas Autos Direct was very professional! The financing process was quick and easy, I was there maybe an hour. If you are looking for a great car this is the place. I enjoyed the process so much I went to work for the guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Stay away

1.0
by Cory on Aug 12, 2021

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff check for our trade in. This caused my wife's credit score to drop almost 200 points. They will not help correct it. They lie about who their managers are as well. Learn from our mistake and stay away. I will now be involving an attorney.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff...

1.0
by Lowmanc on Aug 11, 2021

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff check for our trade in. This caused my wife's credit score to drop almost 200 points. They will not help correct it. They lie about who their managers are as well. Learn from our mistake and stay away. I will now be involving an attorney.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I saw a car online. It was $85k. I called about it and...

1.5
by homebrew87 on Jul 10, 2021

I saw a car online. It was $85k. I called about it and was told it was in mint condition. I could put down a $500 deposit and they would hold the car. I was told if the car was misrepresented and wasn't mint, I could get my deposit back. So I go the next day and look at it and it is not in mint condition. I found one issue outside and several inside, with a chunk of leather missing from the console. So I decided to walk since I'm supposed to get the deposit back. GM calls me about an hour later wanting to discuss things and at this point says "You aren't getting the deposit back." I tell him fine, I'll take the car but they either need to fix the issues I found or discount it accordingly. The GM decides to fix things. I waited several days and called back. Supposedly the car was on sale by consignment and the owner changed his mind about selling. I had to ask about my deposit and they finally agreed to return it. Everything about this deal was shady.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Terrible customer service - hope car turns out ok

1.0
by KDS on Jun 14, 2021

Just got home with a Audi Q5 - who knows if the car will turn out OK - the only good thing I have to say about this place is the car made the trip from Texas home to Missouri. Bottom line is that the biggest mistake is that I trusted them too much when they said it was a clean car. Maybe it could have been a clean car if they did the normal prep and detailing - but since I bought the car right after they got it in and listed it - they may have just skipped that to save that cost. Who knows - but the window were dirty - there is cat or dog hair in the car and there were a lot of scuffs and scrapes that my guess is could have been fixed if they had taken the time to have it done. They sent me a video of the car and some pictures - but none showed the scraped on the front and rear bumper. Good for them - they got me. Bad for me that I trusted them. The biggest issue came when they were supposed to have the car shipped to me. There was one delay because of bad weather in Dallas. No problem. Couple days later I got a call that the car was being loaded on the truck and would be there sometime the next day - so somebody needed to be around the house for the delivery. No problem - we waited around the house - all day. NO CAR SHOWED UP AND NO PHONE CALL. The next morning - I started calling and texting to see where the car was and when it would be delivered. First answer I got was that the salesman would be at the office at 10:30 and let me know what he could find out. At 11:30 I called and left a message with the receptionist asking someone to call. At 1:30 I finally talked to somebody who was able to find out where the car was -- IT WAS STILL ON THEIR LOT - IT HAD NEVER LEFT. I told them we would fly down the next day and get the car (at this point they have my money and I want to make sure that I am actually going to get the car). They agreed to refund the money for the transport and were frustrated that I wanted them to have a check for me to pick up when I got the car. When I got down there the next day - front tires are bald and like I said above - the car had not really been cleaned up the way they said it would. Bottom line -- if you really like doing business with places that do the bear minimum and are looking to shoot angles - this place is perfect for you. If you want people who will just be honest with you and try to do a good job for their customer - look for another place because Dallas Autos Direct is not that.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Total rip off, their rating should be 0.5

1.0
by Jack Slade on Mar 03, 2021

Third place is a str8 rip off. Buyers beware. Get your car checked out before u buy. They tried to sale me a car with engine seal leak. And the repairs was worth more than the car. And they didn’t want to give me back my deposit. I’m glad I didn’t sign anything. I got my 500$ back. Don’t trust these guys. These rating are false

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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