Cutter Buick GMC

4.1

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
9:00am–6:00pm

Cars on the lot

49 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Cutter Buick GMC are from Cars.com and DealerRater.com

49 reviews

Very good experience

5.0
by Tim N. on Mar 30, 2015

I just bought a Mazda 6 from Cutter Mazda in Waipahu. The experience was very easy. Zane was helpful and told me everything I needed to know about the car. I just wish all dealerships were as fun and hassle free as this one. Buying a car should be a fun and enjoyable experience. Isaac doing my paper work was very efficient. Thanks also to Phillip the sales manager for being precise in working out all the numbers so I was able to make a very informed buying decision... Kudos to the crew at Cutter Mazda Waipahu!! Great management breeds great attitudes!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Tim. Thank you so much for sharing your experience with us. We agree with you, buying a new car should be a fun experience. It sounds like Zane and Phillip took excellent care of you. We appreciate your kind words and your business. Our staff is always here to assist you. We hope to work with you again in the future.

Excellent Customer Service!

5.0
by Julie on Feb 28, 2015

I have now had two excellent experiences with the Service Department of Cutter Buick GMC Mazda. On both occasions I was greeted pleasantly immediately getting out of my vehicle upon arrival and received compassionate service from "Presley." Presley went above and beyond by taking my issue to corporate and obtaining approval to have necessary repair work covered under warranty despite my warranty being expired by 1,000 miles. Also, on both occasions I was provided a loaner vehicle at no extra or daily charge which was a HUGE help given the need to have transportation to and from work while my car was being serviced for an extended amount of time. I truly have never seen an automobile service department work harder to make their customers happy.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Julie. Thank you for sharing your experience with us. We are happy to hear that our service department has been able to provide you with excellent service on both of your visits. We can't thank you enough for your business and your kind words. We look forward to working with you more in the future.

Great service, facility very clean, Daniel great

5.0
by Paulette on Jan 16, 2015

5 star review, the service was great , the financial Part took awhile ,had a child that was very fussy , kept saying 5 more minute , pointed me out to a bank in town instead to a local bank nearby , told me about my credit score could not get me a lower interest , I wouldn't be getting me a car if my credit wasnt good,

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to leave us this five star review. We hope that you are enjoying your new vehicle. We are always here for any vehicle needs that you may have. Happy Driving!

Cutter Mazda Waipahu A-W-E-S-O-M-E !

5.0
by Conrad O. on Jan 15, 2015

Charmaine's service team of Jesse, Jonathan & Coralyn always provides the highest degree of service. Also Mazda Master Technician Blaine is a "master" in troubleshooting the various problems. I will recommend Cutter Waipahu to everyone.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for sharing your experience with us Conrad. We are so happy to hear that our service department is always there to assist you. We appreciate your business and support. As always, we look forward to your next visit.

Clowns

2.2
by Frankie on Dec 01, 2014

Do your research and know what you want before coming here. Salesmen aren't helpful with car details/features or questions you might have and assistant manager barely spoke English and smelled of alcohol. Spent my day negotiating the price of a well overpriced and very used car. After 5 hours and us nearly walking out they finally accept my initial offer and sold us the used car with an expired safety and hidden damages they probably weren't aware of. OK service but way too much hassle for a car I already knew I wanted.

Customer service 3.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Aloha Frankie, Thank you for your business and here at Cutter, we strive to provide a great purchasing experience. I am sorry to hear that you did not have an enjoyable experience and would very much like to speak with you regarding your treatment at our store. Can you please contact me at 808-564-9900 so we can speak with you about this incident? My name is Joseph Lui-Kwan and I am the Internet Sales Director here at Cutter. I will look forward to assisting you soon. Once again thank you for choosing to do business with Cutter!

Most Pleasant New Auto Purchase I've Ever Had.

4.3
by Papapuhi on Oct 04, 2014

The 2014 GMC Sierra SLE Crew Cab Pick-up I purchased had everything I was looking for in my next truck. Henry Addison was my Sales Representative. He was very calm, relaxed, and helpful. From the test drive to the financing options, there was never any pressure, only a willingness to understand what my concerns were. Cutter GMC was able to workout a deal for me that I was comfortable with. I've purchase several new vehicles in my lifetime. I never felt quite as satisfied with the results as I did after purchasing this truck from Cutter Buick GMC Mazda in Waipahu. If you're considering a new vehicle purchase, visit this Cutter Dealership they won't disappoint you. Mahalo.

Customer service 5.0 Buying process 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We can't thank you enough for your kind words. Making sure our customers leave happy is a top priority here at Cutter Buick GMC Mazda in Waipahu. We are pleased to hear that Henry took such great care of you. Thank you for your recommendation. We look forward to working with you again in the future.

Great experience and a very happy customer!

5.0
by J.A. on May 30, 2013

The Cutter Mazda team is awesome! They all made it possible for me to get the car that I've been wanting for over a year. ALL were so friendly, easy going, and did not pressure us at all during our sale, and we really appreciated that! It made things so much easier on us. They really worked with us and wanted to make sure we would leave with a peace of mind and that we were happy! It shows how their team really does do its best to work with their customers. If you're looking for a car, I highly recommend you check out the Cutter family in Waipahu. Go check them out!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They make it happen!

5.0
by JessiLukas on Mar 17, 2013

My husband and I just bought our 2013 Mazda 6 from Cutter Mazda Waipahu today and it was a great experience. The very first interaction we had earlier on in the week is what brought us back on Saturday to buy our new/used car. All the staff was friendly and will do their best to get you where you need to be no matter what your circumstance may be. Gus was great through our whole process from the second we walked on the lot at 9am. Randal was our Sales Manager and worked with us to get us to where we needed to be to drive the car off the lot same day, and was kind to us from the beginning. Then our last stop was with the Finance Manager Melvin. Seeing that long paper with all the numbers can sometimes be overwhelming but he puts you at ease with his kindness and personality. Overall this was a great experience from the beginning to the end and I recommend buying a car through them any day!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great experience with Service Department

4.8
by Ryan47 on Apr 18, 2012

I had a great experience with cutter buick gmc mazda's service department. I worked with Jesse Morgan, who was extremely friendly, knowledgeable, and professional. I was in and out within an hour with a more than fair estimate for work needed to be done. I was able to secure a second appointment with ease. I highly recommend this dealership for your vehicle service needs. They now have a repeat customer!

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We appreciate your patronage and thank you for your kind review. We look forward to servicing you car in the future. :)

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.