Cutter Buick GMC

4.1

Hours of Operation

Service
Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
9:00am–6:00pm

Cars on the lot

54 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Cutter Buick GMC are from Cars.com and DealerRater.com

49 reviews

Poor Service

1.8
by reens1 on Oct 12, 2018

Oil Change turned into oil cap not put back on. Oil all over my engine and I feel they didn't take any great service to help better the situation , but clean it half xxx and say sorry. oh and cant forget to a free car wash. oh mind you that I have to take on my own to the flag ship car wash! I just cant believe all I got was "I am sorry for this and there is NO CHARGE" no duh no charge how would you even think to try and charge me something on something I didn't do?! Business needs more training. Only nice part of the day was the tow truck driver was awesome and nice!

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Poor customer service.

1.0
by Chris on Sep 18, 2018

Horrible customer service. Staff unfriendly and rude. Scheduled an oil change that was told was my last one covered under warranty. Go there after working 12 hours, to find out already expired 2 months prior than originally told. I would’ve got my oil changed some where closer to my home, instead of wasting my time. Then it would take almost 2 hours to do even after having an appointment. Basically asked for the manager and request was ignored. Felt that he really didn’t care! Will never buy a car from them again or plan on getting any further service at this location.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Services deteriorated

2.2
by dabareng on Jun 08, 2018

Services at this dealership went from great to worst of all in a matter of months. It’s obvious the service desk is overwhelmed with customer complaints due to quality is maintenance services. It’s either we don’t have the people to do the work or you’ll need to make another appointment to resolve other problem that you did not indicate on your scheduled appointment. Management should look into these concerns. My next purchase will certainly not be at this dealership.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Incompetent service department

1.0
by Tamaralovesherchevy on Apr 08, 2018

If you love your vehicle DO NOT GO HERE!!! They are not only rude but they don’t know what they are doing! I would not send my worst enemy here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great Purchase experience!

5.0
by gsitar on Jan 02, 2018

I was in the market for a new vehicle and was deciding between the GMC Canyon or the Chevy Colorado. After test driving both vehicles at the respective Cutter dealerships, it was a no-brainer that the Canyon was the truck for me. Mel and his team took awesome care of me and the process was smooth and fast. Best vehicle choice and best dealership!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great people, great pricing!

5.0
by GMCACADIA17 on Dec 19, 2017

I recently purchased a new vehicle and like everyone else I went to numerous dealerships. After doing loads of research we decided to purchase a GMC Acadia. Kameron was the salesman that assisted my wife and I and he was extremely helpful. They bent over backwards for me so I could get a new vehicle that fits my monthly budget even at the cost of taking a hit on the trade-in. Not many dealerships will do that in my experience, they treated me great, didn't pressure me to buy anything, introduced me to the management team who helped even more and asked me to return the following week to meet the service staff and promised to help me get a few upgrades since it was late when I purchased the vehicle. I felt like they wanted my business unlike other dealerships in the area where there were so many people it took me an hour to speak with anyone and after finally talking to a salesmen he didn't have much information to give me or seem to care I wanted a new vehicle. As long as I am on island I will be returning to the dealership whenever I need a new vehicle! Great job Kameron and his manager whom I can't remember his name!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service is crap

1.5
by Cfanguy on Oct 27, 2017

I have a Buick that I bought from them. The car is 10 months old the air bags service keeps coming on and on star said it needed to be service. I brought it to service they had the car a week and said there is nothing they could do because it’s not staying on the whole time. So they gave the car back after doing nothing. They also can’t garrentee that the air bags will work if I am in an accident just lovely! This is the second car from them the first was a truck and the transmission went out in it not even two years after we bought it brand new. Never again will I buy from them. I also have the report from onstage and a pic of the dash with the light on.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

fix flat

5.0
by wahinekapolei on Sep 06, 2017

They aim to please. It was closing time and they found someone to fix our flat. Their service is always good and the employees pleasant to be around.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

First class

5.0
by Wayne%1 on Jun 07, 2017

This make my second visit and they have treated me and family like first class. Once I arrived miss Coral meet me outside the service parking lot. The oil change and tire rotation took about one hour and got my truck back wash and clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great Dealership

5.0
by Adam W on May 03, 2017

This is by far the best experience I've had at a dealership. Buying groceries when you forget your list at home is harder. I was welcomed like family and treated as an equal during my visit and that itself was worth the trip. There was no running around or fillers saying "well... this or that" and it was amazing. I cannot thank these people enough for their help with me purchasing a GMC Acadia Denali. You guys are awesome!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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