Crown Motors PDX

1.0

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1.0
Rating and reviews of Crown Motors PDX are from Cars.com and DealerRater.com

2 reviews

Unethical- dis honest- be careful

1.0
by Jansab on Feb 03, 2022

Gladstone New Local Business Alert Crown Motors PDX Supposedly all cars come pre certified I went in looking for a vehicle. The salesperson showed me a Chevy Equinox I took it to a mobile mechanic- there were a few issues. The finance manager said they would take care of the issues I had to get a co signer for the loan The finance manager showed me the paperwork with a fee of $499 and pushed very hard for me to get it It’s a fee for a “$5,000 check that I would get if the car was stolen” I declined, he became irritated. I called the owner Big mistake- I thought- but then the true light of them came out The finance manager denied saying that they would take care of the mechanical issues The owner said I could pay to get the mechanical issues fixed because that particular car was not eligible for their pre safety inspection - it was a 2011 He said I would pay extra to have it under warranty He said the price would go up if they put it through the safety inspection After a disgruntled conversation the owner agreed to run the safety inspection, I could decline the $499 fee, I could use my plates to put on the car to avoid the $306 reg fee He said he would call me in a few days for an update A week and a half go by and I called him He told me the car was due to be back the next day and it would go “live” I asked what “live”meant He said it would be up for sale I was in awe I had already applied for the loan got the consigner and waited for his call He told me that we should not do business I told him that I could not believe his unethical business dealings nor that of his finance manager The finance manager had also told me the banks don’t do loans below $5,000, later in the afternoon it was below $10,000 they wouldn’t do a loan for (thus the $499 and $306 and the extended warranty fee) I am an intelligent, independent, and very alert person This business in Gladstone is shady, unethical, and deceitful in their dealings The day I came in I witnessed two potential customers leaving because the salesperson was pushing finance- these people wanted to pay in cash The salesperson told me they make more money off financing

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Trouble service!!

1.0
by Ronnie on Nov 27, 2021

It's been Five months, and I haven't recieved my tittle to my 2012 passat. This behavior is unacceptable, and I'm still waiting. I'll never shop here, at this dealership again!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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