Crown Auto Group

4.2

Hours of Operation

Sales
Monday
10:00am–7:30pm
Tuesday
10:00am–7:30pm
Wednesday
10:00am–7:30pm
Thursday
10:00am–7:30pm
Friday
10:00am–7:30pm
Saturday
10:00am–7:30pm
Sunday
11:00am–4:30pm

Cars on the lot

31 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Crown Auto Group are from Cars.com and DealerRater.com

56 reviews

Very deceptive, don't trust them, they don't stand up to...

1.8
by wworld1960 on May 17, 2021

Very deceptive, don't trust them, they don't stand up to their word. Serj promised to make minor repairs, but once the car left the lot, he stopped taking calls. Have had the car for more than a month, no communication form them. Buy at your own risk, but don't expect anything after you drive off.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Can't be trusted

1.3
by WJones on May 12, 2021

I bought a 2012 GL, Serj, was the sales person, seemed to be a nice guy, but he is very deceptive. There were 2 small dents that he promised to take of, this was around March 9th. It is now May 11. he no longer takes my calls, he will only text. He has been stalling me, during this time the oil light has come on 3 times. I found that there is a common issue with seals on the oil cooler that should have been addressed before the GL was resold. I would have preferred to work this out with them but that wont happen by their choice. I will be taking legal action in hopes to recover the cost to repair both the dents and the oil cooler, it will cost close to $2,000.00. Don't trust them, them especially Serj, they can't be trusted, dishonest and cheaters. If there is a lower rating than 1 star, they wouldn't even get that.

Customer service 1.0 Buying process 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Bought a 2013 Audi Allroad here last month. Love the car...

2.6
by Harbin on Mar 30, 2021

Bought a 2013 Audi Allroad here last month. Love the car but be cautious and do your research. Whatever you do, make sure you get a pre-purchase inspection somewhere before buying. They will tell you it passes state inspection but that doesn't mean much and they don't do repairs on the cars they sell. When I got a pre-purchase inspection he told me it technically shouldn't have even passed state inspection. He showed me engine bay leaks, front tire tread was really low, driver side CV boots were broken and leaking, exhaust clamp was rusted out and leaking exhaust and the battery was nearing the end of its life. The car was also extremely dusty when we arrived. But as long as you know what you are getting yourself into I believe you can safely purchase a car you'll like here.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.

Get a pre-purchase inspection!

3.0
by Harbin Redrick on Mar 30, 2021

Bought a 2013 Audi Allroad here last month. Love the car but be cautious and do your research. Whatever you do, make sure you get a pre-purchase inspection somewhere before buying. They will tell you it passes state inspection but that doesn't mean much and they don't do repairs on the cars they sell. When I got a pre-purchase inspection he told me it technically shouldn't have even passed state inspection. He showed me engine bay leaks, front tire tread was really low, driver side CV boots were broken and leaking, exhaust clamp was rusted out and leaking exhaust and the battery was nearing the end of its life. The car was also extremely dusty when we arrived. But as long as you know what you are getting yourself into I believe you can safely purchase a car you'll like here.

Customer service 4.0 Buying process 4.0 Quality of repair 1.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.

Purchased Vehicle, Didn’t last

1.0
by Jigstr BMW on Jul 08, 2020

I bought a 011’ BMW here and it didn't last 2 weeks. I called them back to let them know they sold me a car with alot of issues and that it broke down on me. But they only said if there’s no warranty it is not there problem anymore. I imagine they do not care and most likely do this alot. If your going to buy from here just please make sure you take someone with you that knows ab cars bc they have a way to turn of the engine lights/reset it to make it seem like it is fine.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Do not shop here

1.7
by Paige Koller on Mar 23, 2020

Reeked of marijuana the instant I walked in. Car was unwashed and almost on E. Didn’t notice the 20 scratches until I got home because it was dirty before. What a sketchy business.

Customer service 2.0 Buying process 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

You purchased a great car.. Please restrain your negative emotions and comments as all buisnesses are not able to operate in full mode.. We did wash your car before we let you go.. God bless

Happy Buyer

5.0
by Robert on Sep 29, 2019

The folks at Crown , especially Serj , are top notch. They are professional, knowledgeable and friendly. I could not be happier with my recent experience.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Customer Service and Salesman

5.0
by Dan Cooper on May 06, 2019

Ended up buying from Crown, great F 150 with low miles.. Recommend to everyone looking for a reliable used car or truck. Serj was very helpful to make the right choice.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

VW Jetta

5.0
by Max Gregory on Feb 28, 2019

Had a great experience at Crown in Falls Church. Serj is a great representative who tremendously helped put my family of 4 and I in a VW Jetta for our daughter. We were warmly greeted at the door and immediately assisted. Like the car and recommend to all...

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Owner is not professional/Horrible Customer Servic

1.8
by John H on Jan 30, 2019

I purchased a very nice BMW from this place during a winter storm recently. The parking lot is very small and all the cars were covered with snow and ice. The manager (Serj) had to clean off thick ice from the car so I could drive it off the windshield. There was a large crack hidden in the tint piece of the windshield that we didn’t see during the test drive. I put 8k down, left the dealership and within 15 minutes I noticed that crack in the windshield. The owner yelled at me several times on the phone and he blamed me for putting the crack there?? Go figure...an agreement was made to fix the crack and now everyone that work there is sick and my calls are being ignored. I will be seeing them again to address this issue as it makes no sense. I will be working with an attorney as this is ridiculous!!

Customer service 1.0 Buying process 4.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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