Crossroads Ford-Kernersville

4.8

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

21 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Crossroads Ford-Kernersville are from Cars.com and DealerRater.com

643 reviews

Bill the service manager is a solid guy. Always looks...

4.2
by John.lennox57 on May 14, 2021

Bill the service manager is a solid guy. Always looks after me. Work sometimes takes longer than estimated. But gets done right. Not sure how the place woukd run without Bill though.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Best place for me in town!

5.0
by Himely Garcia on May 13, 2021

This time I stopped by the dealership for oil change. I also ordered online a rear floor mat for the Cargo Van as well. As always the service was quick and outstanding. You guys know I am one of those few customers who take the time to post reviews after every visit to the shop. It's always a pleasure dealing with very professional people and specially when it comes about Mr. Robert. All the boys are good at the service department but Mr.Robert is the best. I won't get tired to say that Crossroads of Kernersville should it be very proud to keep him as employee. If I were his boss I would not hesitate to give him a job promotion! Thank you so much for your professionalism and keep up the good job!?

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Bored on a rainy day. Minimal inventory on the lot but...

5.0
by Jan&Cathy on Apr 28, 2021

Bored on a rainy day. Minimal inventory on the lot but we drove off in a new truck! Jason Brewer went above and beyond finding what we where looking for.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The service department was clean, organized, and well...

5.0
by msnc302 on Apr 23, 2021

The service department was clean, organized, and well lighted. The waiting area was comfortable and best of all Fox News was not on the tv. I took my car in for the 7,500 mile service and it was ready in less than 45 minutes.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Went in for a service on our Ford Raptor and a problem...

4.8
by scimedted on Apr 12, 2021

Went in for a service on our Ford Raptor and a problem with the rear sensors not working right. Service was completed in a reasonable time frame. Robert Murphy informed us they would need to contact Ford on the problem since there was no codes stored.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent super fast service....as always

5.0
by Rusty Wendt on Apr 12, 2021

Friendly, quality people and service. 1st rate...

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rusty, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

Crossroads Ford

5.0
by Eddie Sizemore on Mar 24, 2021

Awesome dealership. Awesome customer service. Andy was very helpful and went above and beyond! Highly recommend. Love the new car. Thanks again!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Eddie, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Crossroads Ford of Kernersville, Inc., and we hope to see you again soon!

Very easy to get through the process. The only issue, we...

4.8
by tcamelin on Mar 23, 2021

Very easy to get through the process. The only issue, we did receive a military discount of 500. But were not told that a student discount was 750 from FORD. That would have saved us 250.00 which is a lot of money now days. Please review all options for customers to save a $$$$$$

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Cross Road Ford, NC

5.0
by Gilbert Becker on Mar 19, 2021

Robert is a wonderful...honest service advisor. He shot straight with me ....that's wonderful. On time....clean...

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Gilbert , reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again! Take care!

Crossroads Ford Kernersville North Carolina F-150

5.0
by Daniel Promutico on Mar 08, 2021

Excellent customer service. As one who is also in service industry, I can recognize and appreciate service that is top notch. Much appreciated.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Daniel, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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